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147 Reviews of Douglas Anderson
Verified Customer
August 09, 2026
I purchased a brand-new 2026 Hyundai Elantra SEL Sport and soon started experiencing an irritating buzzing/spray-like noise during acceleration. The sound increased with RPM and speed, occurred mainly in and soon started experiencing an irritating buzzing/spray-like noise during acceleration. The sound increased with RPM and speed, occurred mainly in Drive mode, and was much less noticeable in Sport mode. The dealership first told me the noise was coming from the glove box. On a later visit, they acknowledged the noise again but changed their explanation and said the vehicle was “operating as designed” and that nothing could be done. What made this more concerning was that another 2026 Elantra SEL Sport I compared it with did not make the same noise. I also opened a case with Hyundai Customer Care, but I did not receive a timely resolution or clear explanation. I genuinely wanted to keep the car, but after repeated visits, inconsistent explanations, and no effective solution, I finally traded it in. Because of this entire experience, I ended up losing approximately $3,000 on a nearly new vehicle. That was extremely disappointing and could have been avoided if the issue had been properly diagnosed and addressed. I expected much better support from Hyundai and the dealership for a brand-new vehicle. I hope they improve how they handle documented customer concerns instead of simply labeling an unresolved noise as “normal.” More
by saidinesh
July 30, 2026
They have been very helpful to ensure my vehicle is in top form. The team is always nice. top form. The team is always nice. More
by Dgillam70
July 29, 2026
Excellent service. Employees are customer focused, friendly, courteous and helpful. My appointment was 10:30 and my car was serviced immediately. Employees are customer focused, friendly, courteous and helpful. My appointment was 10:30 and my car was serviced immediately. More
by Billjc1
Other Employees Tagged: Steven Ranelli
June 02, 2026
William was knowledgeable and pleasant to work with. However, I hated the bot I was forced to deal with when I first called the Service Dept. Get rid of it!! However, I hated the bot I was forced to deal with when I first called the Service Dept. Get rid of it!! More
by MBYRNE765
Other Employees Tagged: William Christopher, Chris Speigner
May 05, 2026
Great service dept and staff. Very friendly and works very quickly to keep customers from having to wait Very friendly and works very quickly to keep customers from having to wait More
by cocojo1072
Other Employees Tagged: Andrew Orr, Matt Austin, Steven Ranelli, Connor Miller, Rodney Cooper, Sean Mclaughlin, William Christopher, Jacob Martin, Chris Speigner , Tanner hood shon Causey
February 19, 2026
Customer service is outstanding. However, since have the car service there is a leak coming from somewhere. My husband's working hours has prevented him from returning or driving t However, since have the car service there is a leak coming from somewhere. My husband's working hours has prevented him from returning or driving the vehicle. More
by Stanleybibbs
Other Employees Tagged: William Christopher
January 30, 2026
I felt well taken care of…I am new to AL and this dealership. I was greeted upon arrival and directed to the comfortable and clean waiting area. Kept up to date on the repair work. Unfortunately, the dealership. I was greeted upon arrival and directed to the comfortable and clean waiting area. Kept up to date on the repair work. Unfortunately, they were unable to replicate one of my issues yet welcomed me back anytime this happens in the future:) Everyone was very nice including the other patrons also waiting on their vehicles. More
by estevenson338
Other Employees Tagged: William Christopher
