Erica Pollino

Erica Pollino is our preferred Northside Lexus representative, she is excellent at understanding our wishes and provides top quality comparison of cars. This is our second purchase, back in 2020 w representative, she is excellent at understanding our wishes and provides top quality comparison of cars. This is our second purchase, back in 2020 we purchased a GX460, we now have a TX500H that is more efficient and spacious, to accommodate our grandchildren. Thank you Erica! The service at Northside Lexus is excellent as well, easy scheduling of maintenance, loaner cars are offered, the quiet wait area is comfortable for working while waiting. Thank you Northside Lexus! More

by Maria Brons Verified Customer Verified Customer

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Excellent Service once again from Erica. This purchase was handled very professional & Erica kept me well informed while I was waiting for my car to be delivered. The experience was awesome. This purchase was handled very professional & Erica kept me well informed while I was waiting for my car to be delivered. The experience was awesome. I give Erica 5 stars all the way & would highly recommend Erica to anyone buying or leasing a vehicle. The facility is beautiful. More

by Lover Verified Customer Verified Customer

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Great experience over all, Erica take good care of us while she is at work, she even make sure we will be taking care by her co worker while she is not around. and will recommend to my friends while she is at work, she even make sure we will be taking care by her co worker while she is not around. and will recommend to my friends More

by cirruscloud168 Verified Customer Verified Customer

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This transaction was simple and smooth. The car was available on the exact terms promised. The car was available on the exact terms promised. More

by rkellett0 Verified Customer Verified Customer

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First of all, I was hoping for a Great experience considering I would be purchasing a vehicle other than what I was use to driving. The sales rep we had was very helpful and friendly; however, the fi considering I would be purchasing a vehicle other than what I was use to driving. The sales rep we had was very helpful and friendly; however, the financial representative did not seem to friendly at all. I felt rushed and uneasyand very dissatisfied. The top of the vehicle on the inside has an area that is stained or dirty and the back seat was sticky. When purchasing a vehicle we have always been given a lanyard, key chain, visor or some type of momento, but nothing was given. Not even shown where we could purchase something for the car. I was very disappointed with the experience. More

by bluera Verified Customer Verified Customer

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Erica is very friendly and excellent customer service. She was professional and helpful showing us the new car function. She was professional and helpful showing us the new car function. More

by kkc217 Verified Customer Verified Customer

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The staff was very knowledgeable and helpful throughout the purchasing experience. Hunter was very helpful with the tech functions! the purchasing experience. Hunter was very helpful with the tech functions! More

by scotteanderson Verified Customer Verified Customer

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From start to finish, buying a car was seamless and Erica was exceptional! Would highly recommend Northside to anyone looking for a Lexus. was exceptional! Would highly recommend Northside to anyone looking for a Lexus. More

by tjelliott123 Verified Customer Verified Customer

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We have used Erica for the past two years and she has put us first. us first. More

by MARTIKNOTTS Verified Customer Verified Customer

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Quick and easy process. Explained all payment options and answered all questions. I would recommend. Explained all payment options and answered all questions. I would recommend. More

by rhondacarr2002 Verified Customer Verified Customer

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