Donnie Holcomb

Donnie was excellent to work with. He was knowledgeable, answered my questions clearly, and never made me feel pressured. He made the car buying experience easy and comfortable. I high He was knowledgeable, answered my questions clearly, and never made me feel pressured. He made the car buying experience easy and comfortable. I highly recommend him! More

by bridgettjanacek Verified Customer Verified Customer

Print

We are very satisfied with our experience at Northside Lexus . We have bought 2 cars from Donnie and its been awesome experience. Lexus . We have bought 2 cars from Donnie and its been awesome experience. More

by M.AIENA Verified Customer Verified Customer

Print

Donnie was great to work with. Provided excellent service and great follow up. The dealership provides the same excellent service as Westside. Provided excellent service and great follow up. The dealership provides the same excellent service as Westside. More

by STRATHOUSE Verified Customer Verified Customer

Print

I feel like I was almost a victim of bait and switch. I came in with a price from a website. I drove 3 hours to get the car. When I arrived, I was met by Donnie with a paper that had a higher price on it I came in with a price from a website. I drove 3 hours to get the car. When I arrived, I was met by Donnie with a paper that had a higher price on it. I literally had to screen shot the price online and text it to him to show that I was telling the truth. He came back to me 2-3 times saying that they needed more money and I stuck to my guns. He had told me that they would not lose a sale over $500. After the 3rd time he came back and said you got a deal with the price that seemed fair to me. After all of this I asked to get the tire pressure monitor sensor checked and to air up the tire so that we could drive the vehicle home safely. Donny’s excuse was that you had limited mechanics in the shop at the moment so they wouldn’t be able to check that. This is knowing that I bought the car for my son. I feel like he did not care about the customer or the customer’s safety. I paid $15,000 for the car with no warranty. What’s a tpms sensor cost $80? Are your customers and their safety worth $80? Or are you just about the sale and the profit? I put a review on Yelp as well. I got a response from a young lady and after seeing my post she urged me to call someone at the dealership. She should have shown him the review and urged him to call me. The finance guy was great. No issues. But come on. Customer service should be the utmost important thing for any company in business. I was shocked at this treatment. More

by easttexaspumping Verified Customer Verified Customer

Print

Great experience. Worked an easy deal over the phone and bought a Land Cruiser and had it shipped to TN Worked an easy deal over the phone and bought a Land Cruiser and had it shipped to TN More

by CAAkins Verified Customer Verified Customer

Print

Donnie Holcomb was terrific. He was, of course, very knowledgeable about the car, but as important to us... he was very trustworthy and responsive! He was, of course, very knowledgeable about the car, but as important to us... he was very trustworthy and responsive! More

by bwinderman Verified Customer Verified Customer

Print

Purchasing my Lexus was a great experience from start to finish. The staff and Jason Yeomans our sales rep were friendly, professional, and made the entire process smooth and stress-free. They answered all finish. The staff and Jason Yeomans our sales rep were friendly, professional, and made the entire process smooth and stress-free. They answered all of my questions, were transparent throughout the purchase, and never made me feel pressured. I'm very happy with my Lexus and appreciate the excellent customer service. I would definitely recommend this dealership to anyone looking for a positive car-buying experience. More

by catlin811 Verified Customer Verified Customer

Print

Tenía fallas en los inyectores tuve que arreglarlas el vendedor le mande mensaje y nunca me contesto vendedor le mande mensaje y nunca me contesto More

by ddelagarza2013 Verified Customer Verified Customer

Print

Great service. Great people. Treated me well even though we had a situation where they didn't really have to go as above and beyond as they did. Eternally grateful Great people. Treated me well even though we had a situation where they didn't really have to go as above and beyond as they did. Eternally grateful More

by sabanas100 Verified Customer Verified Customer

Print

Donnie Went to work for me fast without a lot of back and forth. Now i do think that the prepping of your used premium cars needs to be upgraded. forth. Now i do think that the prepping of your used premium cars needs to be upgraded. More

by tinotnez1065 Verified Customer Verified Customer

Print