Marcus Atkins

I purchased a used Hyundai SUV. The salesman responded promptly to my email, communicating interest in the vehicle. However, the vehicle was not cleaned before the test drive. The The salesman responded promptly to my email, communicating interest in the vehicle. However, the vehicle was not cleaned before the test drive. The salesman said there was no owner’s manual, so I did not receive one. The salesman stated a few times that he is not familiar with this vehicle and couId not tell anything about it. I was only provided 1 license plate (it was applied in the back of the vehicle); and the salesman said that the reason is that the vehicle does not have a front bracket to place a license plate. Another thing is that I had to replace the brake pad within about 3 weeks of purchasing the vehicle. The finance manager sent another person’s information to my financial institution. I haven’t received the license plate sticker. I wasn’t given instructions on how to obtain. More

by Omoruyishield Verified Customer Verified Customer

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I bought my first car from northside Lexus 7 years ago. Ashley was my favorite person at the dealership. She is always helping and answering any question to get me exactly what I want. I would like also t Ashley was my favorite person at the dealership. She is always helping and answering any question to get me exactly what I want. I would like also to recognize the service team especially Tyler Painter, excellent communicator and helper. Thank you all at Northside Lexus. More

by abdelm1 Verified Customer Verified Customer

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We had a great experience at NS Lexus! Everyone was very friendly, our sales rep Steve Guzman was excellent & very knowledgeable with a great personality! He was so positive & outgoing whi Everyone was very friendly, our sales rep Steve Guzman was excellent & very knowledgeable with a great personality! He was so positive & outgoing which made my husband & I feel at ease through the entire process. Our finance representative was also very kind & got us through the final steps of the sale quickly & easily. Great experience all the way around! More

by jrock23babe1 Verified Customer Verified Customer

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Very clean. Front desk very nice in greeting you. Herb Mills was a very good salesman. Front desk very nice in greeting you. Herb Mills was a very good salesman. More

by PANNB Verified Customer Verified Customer

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Great team to work with. Always willing to go the extra mile to help when needed. Always willing to go the extra mile to help when needed. More

by mike_adams56 Verified Customer Verified Customer

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When I arrived at the dealership I was greeted with a smile and how can help you. The second person that greeted me with a smile and he wanted to know how can I help you and he did. Each person told me t smile and how can help you. The second person that greeted me with a smile and he wanted to know how can I help you and he did. Each person told me their name, but l forgot their names. The young man that was my technician for my old Lexus and the Don Ansley who sold me my new Lexus were excellent. I thank God for everything they did to make my buying another Lexus experience unforgettable. More

by geobty Verified Customer Verified Customer

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We were very happy with Northside Lexus. Mark did a great job helping us find the perfect vehicle for my wife. We went in with a pre approval from a credit union and Northside was able to Mark did a great job helping us find the perfect vehicle for my wife. We went in with a pre approval from a credit union and Northside was able to give us a much lower rate which was very helpful. The whole process was very comfortable.. More

by powelltoler11 Verified Customer Verified Customer

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Staff and everybody very helpful and understanding, especially when I call to ask questions about all the automated systems on the vehicle especially when I call to ask questions about all the automated systems on the vehicle More

by RICKGRANT630 Verified Customer Verified Customer

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We purchased a new Lexus from Northside Lexus in Feb '26. Rex Bomar gave us outstanding customer service. He quickly located & arranged delivery on our new RX350h, meeting our desired requests. Besides being Rex Bomar gave us outstanding customer service. He quickly located & arranged delivery on our new RX350h, meeting our desired requests. Besides being very personable & helpful, he is also very knowledgeable on all the Lexus vehicle line-up, We very much appreciate all his help and highly recommend him. Northside Lexus also provided good customer service in all aspects of purchasing & financing for our new Lexus. We're expecting this same fine service when we bring in our Lexus in for it's first service appointment later this month. We're very satisfied with our new Lexus. Thank You Rex and Northside Lexus for providing us both great service and a great product. Gary Wood More

by glwood1973 Verified Customer Verified Customer

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The entire process was very good. We received an email shortly after we emailed through the website and Steve Guzman (our sales consultant) was on top of things from there. Excellent We received an email shortly after we emailed through the website and Steve Guzman (our sales consultant) was on top of things from there. Excellent experience. We highly recommend Steve and the dealership. More

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