Erica Wells | Page 15

I received WAY better service at my Hyundai dealership on a vehicle that cost half as much. My brand new Cooper had an issue with the paint being foggy on the driver’s door, there was a scratch on the dashbo a vehicle that cost half as much. My brand new Cooper had an issue with the paint being foggy on the driver’s door, there was a scratch on the dashboard and the digital panel on the driver’s side has weird spots on it. I asked. Never resolved. Never called back. One of the seatbelt buckles in the back is pretty much unusable - I’m told deal with it, nothing to be done. I’ll talk to someone and call you. No call. And when I bring my car in for service, the front floor mats get vacuumed. That’s it. Not the floor. Not the rear floor mats. I suppose I was spoiled. Hyundai not only vacuumed ALL of the mats, but the car too…AND ran my car through the car wash. Who just vacuums the front floor mats??? That’s not a service, it’s just tacky. Additionally, they recommended having my tires/brakes replaced at 25,000 miles…and since I didn’t replace the tires at my last visit when they recommended it, I agreed. Only after to realize that’s insane! I have 25,000 miles on the car and there was 4mm+ on the tires…and they advised replacing them at my last oil change, when I had significantly less miles on them! Apparently it only takes $1,000 for me to realize I’m an idiot and they will likely recommend new tires, new brakes and new windshield wipers at every visit. Lesson learned. Moving forward I will do better research before agreeing to anything, or just find somewhere else to service my vehicle where perhaps my ignorance and trust will not be quite so taken advantage of. Do better. More

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Great service at Mini St. Louis! My battery was dead and the dealer must replace it with newer cars. Thankfully it was under warranty - and Mini gave me a loaner car with litt Louis! My battery was dead and the dealer must replace it with newer cars. Thankfully it was under warranty - and Mini gave me a loaner car with little notice. I love my Mini and the service I receive at Mini St. Louis! More

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Very friendly and helpful. Explained everything and how long it would take. Gave us a loaner car and told us to enjoy ourselves and even gave us lunch spot recommendations. Explained everything and how long it would take. Gave us a loaner car and told us to enjoy ourselves and even gave us lunch spot recommendations. More

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Fantastic customer service, willing to go above and beyond for their customer. Service is fast and quality would trust them with any one of my cars. beyond for their customer. Service is fast and quality would trust them with any one of my cars. More

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They have always been professional and treated me well the times I have had service done. the times I have had service done. More

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Thank you for taking my car as a drop in yesterday. I had a nail in the tire and the Service Dept took it right in and fixed it. They also washed it and checked other parts of the car I had a nail in the tire and the Service Dept took it right in and fixed it. They also washed it and checked other parts of the car More

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Despite delivering bad news the experience was good. It's a beautiful place and everyone I dealt with were very professional and nice! It's a beautiful place and everyone I dealt with were very professional and nice! More

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Everyone is kind, knows me and my Mini. Prompt, efficient and kind always gets my vote Prompt, efficient and kind always gets my vote More

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The dealership was thorough and professional, and easy to do business with. I would highly recommend them. do business with. I would highly recommend them. More

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The facility itself was very clean and arranged very conveniently for service. All the people I encountered were friendly and helpful. The actual work was completed on time and as promised. I would high conveniently for service. All the people I encountered were friendly and helpful. The actual work was completed on time and as promised. I would highly recommend the dealership for any of your mini needs! More

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