Erica Wells
Erica Wells at MINI of St Louis

Erica Wells | Page 16

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
218 Reviews

Dealership Experience

1 yr, 10 mos

4.9

218 Reviews

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218 Reviews of Erica Wells

May 24, 2025

Dealership Rating
Employee Rating

Very friendly and helpful. Explained everything and how long it would take. Gave us a loaner car and told us to enjoy ourselves and even gave us lunch spot recommendations. More

by Weese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

MINI of St Louis responded

Thank you for your kind words! We’re so glad our team made the process clear, kept you on the move with a loaner, and even shared some local lunch spots to enjoy while you waited. We appreciate you choosing MINI of St. Louis and look forward to welcoming you back!

May 23, 2025

Dealership Rating
Employee Rating

Fantastic customer service, willing to go above and beyond for their customer. Service is fast and quality would trust them with any one of my cars. More

by clayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Dustin Summers, Sam Hall, Bill Harada, Scott Thompson, Steve Pfeiffer , Joe Emerson, Deanna Gossman, Matt Viero

Sep 16, 2025

MINI of St Louis responded

Thank you for the wonderful feedback! We’re thrilled to know our team’s commitment to fast, quality service shines through. We truly appreciate your trust and look forward to caring for your vehicles anytime!

May 21, 2025

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Employee Rating

They have always been professional and treated me well the times I have had service done. More

by tonypaiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

MINI of St Louis responded

Thank you for the 5-star review! We are pleased that we always provide a great experience during your service visits. We look forward to seeing you and your MINI next time! :)

May 20, 2025

Dealership Rating
Employee Rating

Thank you for taking my car as a drop in yesterday. I had a nail in the tire and the Service Dept took it right in and fixed it. They also washed it and checked other parts of the car More

by Susan. S. Reis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re so glad our service team could take care of the tire repair right away and give your MINI some extra attention with a wash and check-up. We appreciate you trusting MINI of St. Louis and look forward to seeing you again!

May 16, 2025

Dealership Rating
Employee Rating

Despite delivering bad news the experience was good. It's a beautiful place and everyone I dealt with were very professional and nice! More

by danann14
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

MINI of St Louis responded

Thank you for your kind words! Even when the news isn’t ideal, we’re glad our team could make the experience a positive one. We truly appreciate your trust in MINI of St. Louis and look forward to serving you again.

May 13, 2025

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Employee Rating

Everyone is kind, knows me and my Mini. Prompt, efficient and kind always gets my vote More

by calliecat1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2025

MINI of St Louis responded

Thank you for your wonderful feedback! We’re thrilled to know you can always count on our team to be efficient and kind. We appreciate your trust in MINI of St. Louis, and look forward to seeing you and your MINI next visit. :)

May 12, 2025

Dealership Rating
Employee Rating

The dealership was thorough and professional, and easy to do business with. I would highly recommend them. More

by Jimcaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

Sep 25, 2025

MINI of St Louis responded

Thank you for the 5-star review. We are pleased that you had a professional and easy visit with our service team. Thank you for the recommendation, and we look forward to seeing you and your MINI next time! :)

May 06, 2025

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Employee Rating

The facility itself was very clean and arranged very conveniently for service. All the people I encountered were friendly and helpful. The actual work was completed on time and as promised. I would high More

by Jhannon2249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

MINI of St Louis responded

Thank you for the 5-stars! We’re happy to hear you had a smooth and timely experience with our team, and that our facility made your visit comfortable. We truly appreciate your recommendation and look forward to seeing you again!

May 01, 2025

Dealership Rating
Employee Rating

Prompt and courteous service when greeted. My Service Adviser, Erica, went over my service requests and was very thorough. Service took no time at all. Watched the inspection video sent to More

by Jag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re glad Erica and our team were able to provide prompt, thorough service and keep you updated along the way. It’s great to hear that the inspection video and warranty support made your visit even better. We appreciate your kind words and look forward to helping you again!

April 30, 2025

Dealership Rating
Employee Rating

Took my car in for scheduled service. Everyone was exceptionally kind and helpful. They had me back on the road quickly! More

by Viola08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

MINI of St Louis responded

Thank you for the 5-star review! We are very pleased that we were able to get you and your MINI back on the road quickly. Thank you for choosing MINI of St. Louis! :)

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