Dealership Experience
1 yr
129 Reviews
Write a Review129 Reviews of Erica Wells
November 06, 2025
I had a great service experience. Besides the work I hired them to do, they identified a no-cost service bulletin that fixed a separate minor problem with the car that I hadn’t even t Besides the work I hired them to do, they identified a no-cost service bulletin that fixed a separate minor problem with the car that I hadn’t even told them about. Very pleased. More
November 06, 2025
This dealership is always friendly and nice and highly knowledgeable. I trust my mini Cooper to them and I don’t worry about being taken advantage of or anything like that as I am a senior citizen. knowledgeable. I trust my mini Cooper to them and I don’t worry about being taken advantage of or anything like that as I am a senior citizen. More
Other Employees Tagged: Steve Pfeiffer
November 03, 2025
Everyone is nice! I just miss the way it was when Neil and Todd were working at this dealership. I feel like no one knows me and this is my 3rd or 4th mini with this l I just miss the way it was when Neil and Todd were working at this dealership. I feel like no one knows me and this is my 3rd or 4th mini with this location. It’s lost the personal touch that I always loved. More
November 03, 2025
Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More
Other Employees Tagged: Carrie Brown, Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson
October 30, 2025
Erica is amazing! Regardless of the loaners being a mess (not her fault) she still showed professionalism and got me on the road in record timing. So thankful to have Regardless of the loaners being a mess (not her fault) she still showed professionalism and got me on the road in record timing. So thankful to have her on the MINI team. More
Other Employees Tagged: Dustin Summers, Sam Hall
October 25, 2025
Erica, the service advisor was extremely friendly and knowledgeable. Waiting room was comfortable and extra drinks and snacks were appreciated, but not used. Thank you knowledgeable. Waiting room was comfortable and extra drinks and snacks were appreciated, but not used. Thank you More
October 21, 2025
Exceeded my expectations in customer service. Gave a me quote for a reasonable quote for a repair, and made sure I was taken care of with a loaner without having a beg and plead for one. Gave a me quote for a reasonable quote for a repair, and made sure I was taken care of with a loaner without having a beg and plead for one. More
October 20, 2025
My fist time owing a Mini, my first service visit to Mini of St Louis, the staff and service was excellent and will continue to have my Mini service at Mini of St Louis. of St Louis, the staff and service was excellent and will continue to have my Mini service at Mini of St Louis. More
October 16, 2025
I am extremely happy I bought a Mini, I love the maintenance plan, and I can not speak highly enough the Service Department. maintenance plan, and I can not speak highly enough the Service Department. More
Other Employees Tagged: Steve Pfeiffer
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