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Erica Wells
Erica Wells at MINI of St Louis

Erica Wells | Page 3

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
176 Reviews

Dealership Experience

1 yr, 5 mos

4.9

176 Reviews

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176 Reviews of Erica Wells

February 02, 2026

Dealership Rating
Employee Rating

They were professional, kind, and the service was fast. I had two of my mini’s in for service at the same time. More

by linda.petton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

MINI of St Louis responded

Thank you for the great feedback! We’re glad to hear our team provided professional, kind, and efficient service, and that we could take care of both of your MINIs at the same time. We truly appreciate your trust and look forward to assisting you again!

January 31, 2026

Dealership Rating
Employee Rating

Everyone was nice to work with. Erica was our service advisor and kept us posted. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Eric Wright, Scott Thompson, Steve Pfeiffer

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Feb 10, 2026

MINI of St Louis responded

Thank you for the 5-star review! We are very pleased that you have a great service visit and that Erica kept you updated throughout the whole process! Thank you for choosing MINI of St. Louis! :)

January 30, 2026

Dealership Rating
Employee Rating

Always kind, always courteous and the facility is always an excellent condition. The service department does an excellent job of communicating current status and sets expectations, which is great. More

by stephen.spurgeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

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Feb 10, 2026

MINI of St Louis responded

Thank you for the kind feedback! We’re glad to hear you consistently experience a welcoming environment and clear communication from our service team. We look forward to seeing you again! :)

January 29, 2026

Dealership Rating
Employee Rating

They accurately assessed my problem, fixed the problem and provided excellent customer service during the entire process More

by alswan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 10, 2026

MINI of St Louis responded

Thank you for the great feedback! We’re glad our team accurately identified and resolved the issue while providing excellent customer service throughout the process. We truly appreciate your trust and look forward to assisting you again in the future.

January 17, 2026

Dealership Rating
Employee Rating

Always very friendly and helpful. Bill tries to find me the mini that will provide smiles for miles More

by tessiehubbard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Harada, Scott Thompson , Brian

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Feb 10, 2026

MINI of St Louis responded

Thank you for the kind words! We’re glad to hear you always have a friendly and helpful experience, and that Bill goes the extra mile to find the MINI that delivers smiles for miles. We truly appreciate your trust and look forward to assisting you again!

January 14, 2026

Dealership Rating
Employee Rating

I appreciate all of the professionalism that this faculty shows us as customers. I am dedicated to continuing letting MINI of St Louis service my car. They go above and beyond to make me feel welcome every t More

by Jetunst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer , Spencer Holt

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Jan 16, 2026

MINI of St Louis responded

Thank you for your kind words and continued trust! We truly appreciate your trust in us. Our team takes pride in going above and beyond to make every visit welcoming, and your feedback means a great deal to us. We look forward to welcoming you back next visit! :)

January 13, 2026

Dealership Rating
Employee Rating

Very professional but easy going. Loved the video of my car inspection and how they kept me posted on everything. Great service all around! More

by Rob Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer , The gentleman who washed and turned my car over to me. Very nice and courteous.

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Jan 16, 2026

MINI of St Louis responded

Thank you for the great review! We’re glad to hear you enjoyed the easygoing experience and found the inspection video and updates helpful. We truly appreciate your trust. We look forward to seeing you again!

January 08, 2026

Dealership Rating
Employee Rating

I've been a customer here for three years. Zero complaints. We'll continue using Mimi of STL for service and sales. More

by turbinepic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dustin Summers, Javier Terrazas

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Jan 16, 2026

MINI of St Louis responded

Thank you for your continued loyalty over the past three years! We truly appreciate your trust in MINI of St. Louis for both service and sales. It means a great deal to our team, and we look forward to taking care of you for many years to come.

January 07, 2026

Dealership Rating
Employee Rating

Very welcoming environment and Steve did his best to make me comfortable at the place while I was waiting. Brian did an amazing job for taking care of my car and I really appreciate his work. They even clean More

by David Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer , Brian Jernigan

Report | Print
Jan 16, 2026

MINI of St Louis responded

Thank you for taking the time to share your experience! We’re so glad that we provided a welcoming space during your service visit, and we’re pleased everything from the service to the complimentary warranty coverage was a pleasant surprise. We truly appreciate your trust and look forward to welcoming you back again.

January 06, 2026

Dealership Rating
Employee Rating

Always honest, helpful and provides excellent service. Wouldn’t take my mini anywhere else. Will be back when it’s time for a new one. More

by garveyspg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 16, 2026

MINI of St Louis responded

Thank you for the great review! We're glad to hear our team always provides you with a great service visit! We look forward to welcoming you back next time! :)

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