Erica Wells | Page 8

Hi, I was at MINI of St Louis for a safety recall: a seal around the sunroof of the model that had caused extensive damage to my onboard computers, $1800 to have them both replaced at my own expense, only to around the sunroof of the model that had caused extensive damage to my onboard computers, $1800 to have them both replaced at my own expense, only to have one of the computers go down *again* because of the same sunroof seal issue. I brought my Cooper in for the recall—I may have been mistaken in my apprehension that the recall was also for the corrosion &c. that took place in the floorboard computers as a result of the leaky seal over time. The seal was fixed and I was given a lovely loaner for the week my Cooper was in service. Everyone I interacted with at the dealership was welcoming, hospitable, and polite. Why I am not giving the service a higher rating is because only the bare minimum was delivered. They replaced the seal, no more: no word was given about the collateral damage done by this design flaw, no discussion of the remaining blown-out floorboard computer or my stereo which is inoperable because of this leak, so I guess I am going to have to replace those myself (again). However I was given a very detailed and thorough safety inspection cataloging all the mechanical repairs the dealership could do on my senior car. Now I am receiving text messages reminding me of same. I would give the dealership higher than average *** if they had done more than the bare minimum required. Fewer than three stars is not meeting expectations, more is for exceeding expectations, for those grace notes. More

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Woke up to a punctured tire. With no appointment I dropped off my vehicle and it was fixed same day. The service techs went out of their way as they already had a full schedule. With no appointment I dropped off my vehicle and it was fixed same day. The service techs went out of their way as they already had a full schedule. The service is top notch! More

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I love my Mini, but what really makes ownership exceptional is the service I receive. I recently had an unexpected issue occur with my 2017 Clubman. The problem arose at 5:30 pm on a Thursday night exceptional is the service I receive. I recently had an unexpected issue occur with my 2017 Clubman. The problem arose at 5:30 pm on a Thursday night, just 30 minutes before closing time. Erica Wells was my hero! She got my car in, gave me a loaner and calmed all my fears. So grateful to have such a reputable company to take care of a car I just love! More

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Appointment went timely and effective, liked the technician video and personalized attention from the Service Department while I wait for the services. Dealership is always clean! technician video and personalized attention from the Service Department while I wait for the services. Dealership is always clean! More

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I always have a great experience with Mini when I need work completed. They are very thorough when looking at the car and providing me any additional advice for maintenance. work completed. They are very thorough when looking at the car and providing me any additional advice for maintenance. More

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The service I received was excellent and I’ll continue to use the dealership thank you for your service use the dealership thank you for your service More

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Excellent service by everyone. I appreciate the personal service and friendly faces! This is out third car from Mini of StL I appreciate the personal service and friendly faces! This is out third car from Mini of StL More

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Good customer service but way too expensive. What’s up with &210 fee to find out what’s wrong?! What’s up with &210 fee to find out what’s wrong?! More

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This is the best dealership I've ever dealt with. Most dealerships get a bad reputation for being predatory, but I didnt see any of that going on here. Super friendly and helpful service department. Most dealerships get a bad reputation for being predatory, but I didnt see any of that going on here. Super friendly and helpful service department. No experience with the sales side, but they had so many beautiful cars on the lot. More

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Professional, courteous and efficient. All staff appeared knowledgeable is all aspects of Minis and my account. All staff appeared knowledgeable is all aspects of Minis and my account. More

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