Erica Wells
Erica Wells at MINI of St Louis

Erica Wells | Page 8

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
176 Reviews

Dealership Experience

1 yr, 5 mos

4.9

176 Reviews

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176 Reviews of Erica Wells

September 02, 2025

Dealership Rating
Employee Rating

Dealership is great. There were some minor annoyances from my service but they were out of the advisor's control so no need to take it out on her or the dealership. Ever More

by kathrynwarner2008
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

Sep 09, 2025

MINI of St Louis responded

Thank you for your understanding and for recognizing our team’s efforts! We’re glad to hear you still had a positive experience and that our staff took good care of you. We truly appreciate your support and look forward to welcoming you back next time!

August 29, 2025

Dealership Rating
Employee Rating

Fantastic Service. First time car buyer here. I bought a used 2023 Toyota RAV4 FWD from them, and they made the process incredibly easy. They took extra time to explain More

by sean.c.kimble
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2025

MINI of St Louis responded

Congratulations on your very first car purchase! We’re so glad our team could make the process easy and take the time to ensure you felt comfortable every step of the way. Thank you for trusting us with such an exciting milestone. We hope you enjoy every mile in your RAV4!

August 26, 2025

Dealership Rating
Employee Rating

I like how they show the video of the work that they do on your vehicle . I like the fast service. What i don't like is my vehicle isn't repaired. More

by Stevevance55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

MINI of St Louis responded

Thank you for your feedback. Please reach out to Scott Thompson at 314-644-6464 to make this right.

August 21, 2025

Dealership Rating
Employee Rating

Very nice helpful and fast. They do not try to upset and insist on services you do not need More

by melindagerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

MINI of St Louis responded

Thank you for the 5-star review! We always strive to be honest with all customers.

August 21, 2025

Dealership Rating
Employee Rating

Very professional, friendly and pleasant. All the staff present always helpful. Work done in timely manner. Waiting area very comfortable and cosy. More

by Alex.Kiev.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Scott Thompson, Steve Pfeiffer , Brain technician

Sep 09, 2025

MINI of St Louis responded

Thank you for your kind words! We’re delighted to know you felt welcomed, well taken care of, and comfortable during your visit. We truly appreciate your support and look forward to seeing you again!

August 20, 2025

Dealership Rating
Employee Rating

The professional and knowledgeable staff of St Louis Mini, makes for an easy and quick service visit . More

by rtincher58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

MINI of St Louis responded

Thank you for your amazing review! We are thrilled that we provided an easy and quick service visit for you! :)

August 20, 2025

Dealership Rating
Employee Rating

Service advisors were helpful. The checkout process could be streamlined with payment links rather than having to pay at the counter. More

by 12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Brown, Steve Pfeiffer

Sep 09, 2025

MINI of St Louis responded

Thank you for the 5-star review! :)

August 18, 2025

Dealership Rating
Employee Rating

Always a really great experience, even when you wait for the car to be completed. More

by Cobbler317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

MINI of St Louis responded

Thank you for the 5-star review! :) We are glad you always have a great experience during your visits.

August 14, 2025

Dealership Rating
Employee Rating

One of the best experiences I have ever had, from initial phone contact to picking up my car after the repairs. More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott

Sep 10, 2025

MINI of St Louis responded

Thank you for the great review! We are incredibly glad that you had one of the best experiences during your service process! We look forward to helping again next time you need us!

August 14, 2025

Dealership Rating
Employee Rating

Have purchased three MINIs from our trusted salesman, Bill Harada. We always receive prompt, thorough, honest service. And MINIs are so xxxx cute and fun to drive!! More

by Bo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

MINI of St Louis responded

Thank you for your continued trust in both Bill and MINI of St. Louis! We’re so glad you’ve enjoyed three MINIs with us, they really are as fun to drive as they are cute. We appreciate your loyalty and can’t wait to keep you smiling behind the wheel for years to come. :)

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