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Ericka Escobar
Ericka Escobar at Criswell Nissan
Refer Me

Ericka Escobar | Page 11

Service Advisor eescobar@criswellauto.com

Criswell Nissan

19574 Amaranth Drive
Germantown, MD 20874

Contact Me
4.4
124 Reviews

Service Advisor 240-364-7237 eescobar@criswellauto.com

Languages Spoken

English English

Spanish Spanish

4.4

124 Reviews

Write a Review

124 Reviews of Ericka Escobar

September 25, 2023

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Employee Rating

The service was great! I understood the entire porcess from the beginnibg to the end. More

by gleatonic78
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling, David

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Sep 27, 2023

Criswell Nissan responded

It's rewarding to see you had a 5-star experience at Criswell! Don't hesitate to reach out with any additional questions or concerns. Our friendly and knowledgeable staff is always happy to help with any of your automotive needs.

September 22, 2023

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Employee Rating

Delivered everything as promised and on time. Made themselves readily available for questions and concerns. More

by MJZWICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Erbling

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Sep 27, 2023

Criswell Nissan responded

We appreciate your positive feedback and welcome you to reach out if we can help in any other way. Thanks again for choosing to work with the Criswell team.

September 20, 2023

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Employee Rating

Work was done ok they overpriced the window motor and when they replaced it they scratched up my window switch panels , I say if ur going to charge that amount of money at least do it carefully so nothin More

by CRAZYLEE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome

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Sep 22, 2023

Criswell Nissan responded

We appreciate your feedback and apologize for this less than positive experience. We hope your next visit with us is an improved one.

September 20, 2023

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The dealership is alway clean. The employees are professional and helpful. Been coming here for years. More

by ISRAELGUZ232
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Workmanship
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Recommend Dealer
Yes
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Sep 20, 2023

Criswell Nissan responded

Thanks for your continued patronage! We value your business and look forward to continuing this working relationship.

September 17, 2023

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Employee Rating

Easy to make an appointment. Prompt communication and service from a pleasant staff. Checkout and pickup were easy. More

by jwolfgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

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Sep 18, 2023

Criswell Nissan responded

Our goal is to offer a convenient service event, and it's great to see you had a positive experience. We look forward to your next visit with us!

September 16, 2023

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Employee Rating

Friendly, professional, engaging. Pleasant ambiance in the waiting area. Informed of any other issues with my car. Staff very personable. More

by evepalenque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

Helpful
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Sep 18, 2023

Criswell Nissan responded

It's great to see you had an all-around outstanding experience at Criswell! We look forward to seeing you soon!

September 15, 2023

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Employee Rating

Very long wait for service. Not straightforward about services needed.Not friendly! very expensive. Will avoid! More

by DUCASSE.JULIETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 19, 2023

Criswell Nissan responded

We appreciate all feedback as it helps us to improve the overall customer service experience at Criswell. Our goal is to provide a great service event, and it's disappointing to hear you did not have a positive visit. We truly hope you'll consider giving us another chance to work with you in the future to provide a better experience.

September 11, 2023

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Employee Rating

Just very good a professional attention. Please wash the cars after service, like others dealership. thanks More

by jldrums74
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

Helpful
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Sep 12, 2023

Criswell Nissan responded

Thank you for sharing this feedback. We value the opportunity to work with you and truly appreciate your comments. We look forward to seeing you when your vehicle is due for its next routine service visit!

September 10, 2023

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Employee Rating

You all did a great job thanks good for the servicevery professional have your clients aware More

by JOSEPREYESREALTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome , Mark Erbling

Helpful 1
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Sep 12, 2023

Criswell Nissan responded

We're pleased to hear we met your expectations! We value your business and look forward to working with you again.

Sep 13, 2023

JOSEPREYESREALTOR responded

You all did a great job thanks good for the servicevery professional have your clients aware

September 08, 2023

Dealership Rating
Employee Rating

My original service writer, Dave had to leave due to illness, but he made sure to follow up the next day. Ericka picked up the slack, and was excellent. I wish there could have been a smoother transitio More

by manninoal15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Ransome

Helpful
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Sep 12, 2023

Criswell Nissan responded

Thank you for sharing this feedback. We apologize for any inconvenience or lack of communication on our part and hope your next visit with us is a better experience.

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