Erik Coxwell
Erik Coxwell at Toyota of Coconut Creek

Erik Coxwell | Page 25

New & Used Sales Director

Toyota of Coconut Creek

5201 W Sample Rd
Coconut Creek, FL 33073

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4.1
284 Reviews
4.1

284 Reviews

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284 Reviews of Erik Coxwell

February 06, 2021

Dealership Rating
Employee Rating

Great experience with Dexter Marshall and Eric Cowell. They got me in and out it less then 2 hours with 2021 Supra. Also Chuck in finance is awesome. Thanks guys More

by Leuxs36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dexter Marshall

Feb 08, 2021

Toyota of Coconut Creek responded

Thank you for posting about your 5-star experience with Dexter, Eric and Chuck. It was a pleasure to have your business at Al Hendrickson Toyota and we wish you safe travels in your 2021 Toyota Supra!

February 03, 2021

Dealership Rating
Employee Rating

I just bought a new Toyota RAV4 from Erik Coxwell who is extraordinarily knowledgeable, professional, and very pleasant to deal with. Chener Petit Louis took me on a test drive and gave me a comprehensive t More

by ROCKYSERENITY
Recommend Dealer
Yes

Other Employees Tagged: Chener Petit Louis

Feb 03, 2021

Toyota of Coconut Creek responded

Congratulations on your new Toyota RAV4! We are delighted that our team made the purchase process so informative and positive. Thank you for giving Al Hendrickson Toyota your business and excellent review. Safe travels in your new ride!

January 20, 2021

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Employee Rating

Do not go to coconut creek Toyota. From GM, manager, finance manager are scammers and liars. Wish I never made business with them! Recommend go somewhere else More

by Jorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Gary Cann

Mar 11, 2021

Toyota of Coconut Creek responded

Hi Jorge - This feedback is very concerning, I am very sorry that we left you with a bad experience. I'd like the opportunity to learn more about what happened here so we can work towards providing the best customer experience possible. Would you please consider giving me a call at your convenience? Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

January 17, 2021

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Employee Rating

I placed an order for a brand new 2021 Tacoma voodoo blue. Erik helped me with the process and he kept me informed and went above and beyond to meet my needs. Erik from sales and Moe took great care of More

by DVPOLLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erik C

Jan 18, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us! We strive to make the purchasing process efficient and transparent and hearing that this was reflected in your time working with Erik and Moe made our day. Congratulations on your new 2021 Toyota Tacoma, and safe travels! We hope to see you again at Al Hendrickson Toyota!

January 05, 2021

Dealership Rating
Employee Rating

Service was awesome Jennifer very on top of things ! Your internet appraisal guy or whatever you deal with to get appraisal that was nothing but a hassle and a waste of my time More

by julskirk31
Recommend Dealer
Yes

Other Employees Tagged: Dexter Marshall, Jennifer in service I give 5 stars hands down !!

Jan 30, 2021

Toyota of Coconut Creek responded

Thank you for taking the time to review us, and shout out Jennifer. We are very proud to have her on our team and glad that she delivered such excellent service. With regard to the rest of your feedback, I am sorry to hear that you had a frustrating experience. It is never our intention to inconvenience our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to make this right. I will not be able to gather your contact information from this review, so please feel free to give me a call at your convenience. Thank you, Erik Coxwell - Internet Sales Director - 954-545-6926

January 03, 2021

Dealership Rating
Employee Rating

Luther was awesome! The finance department worked with me to get the price that fit my budget. Thank you all so much! This is my second vehicle from you More

by LAWRENCE7555
Recommend Dealer
Yes

Other Employees Tagged: Joe M, Luther

Jan 05, 2021

Toyota of Coconut Creek responded

Thank you for sharing your positive feedback about Luther and the finance team! We are honored to receive your continued business here at Al Hendrickson Toyota. Safe travels!

December 29, 2020

Dealership Rating
Employee Rating

I have a signed receipt from the manager, Eric on November 11, 2020 for a refundable $1000 deposit on a Toyota Corolla. I chose not to purchase the vehicle. I tried several times to contact Eric (mg More

by Disappointed
Customer Service
Recommend Dealer
No

Other Employees Tagged: Fabio to

Dec 29, 2020

Toyota of Coconut Creek responded

What is your first and last name and phone number so I can find the information and get the refund processed.

Dec 30, 2020

Disappointed responded

Jonathan was my salesman. He was very nice, patient and accommodating. I have no negative comment about him. I will also add that when I called the first time, I could hear Eric near the receptionist I was talking to and she was relaying what I was saying directly to him but he refused to talk to me do I asked for Fabio. She gave me his voicemail. Of course, no one returned my calls so I called Capital One for a charge back on November 25, 2020. Marilyn LevertGerace MaLeGe316@comcast.net

December 28, 2020

Dealership Rating
Employee Rating

At first customer service was attentive. But I was clear in saying needed a family car for my newborn. The car seat barely fits in the car and no one else can sit in the front. Reached out to the dealership More

by KSILVA1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Joseph

Jan 27, 2021

Toyota of Coconut Creek responded

I'm so sorry for the experience and the lack of communication on our end. I would be more than willing to speak with you directly to see what we can do to assist you. Please don't hesitate to give me a call. Thank you, Jessica Fernandez - Asst. to the Chairman - 954-545-6502

November 16, 2020

Dealership Rating
Employee Rating

Klaus is my go to guy! Always and forever! I also use Klaus is my go to guy! Always and forever! I also use him for my customers they too love his attention to detail..... keep up the great work! More

by IZQUIERDO.ENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Cann, Denise R

Nov 17, 2020

Toyota of Coconut Creek responded

Thank you for posting about your experience with Klaus at Al Hendrickson Toyota! We're thrilled to hear that he consistently provides you with top-notch service. Hope to see you next time!

October 24, 2020

Dealership Rating
Employee Rating

I brought my car in for service on 10/23 and when I received it, the exterior was covered in bird poop in at least four different areas. This is certainly not the condition I brought it in. For the 1 y More

by dennissingh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Klouse

Nov 18, 2020

Toyota of Coconut Creek responded

Dennis- I'm very sorry that we returned your vehicle back to you that way. We would like to make it up to you. I would certainly like to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you- Jessica Fernandez- Assistant to Chairman-954-545-6502

Dec 07, 2020

dennissingh responded

I spoke with Jessica who is very very awesome and she made it up to me. I am really pleased with the level of service received from Jessica and by extension Eric and Mo. Looking forward to my next visit at Al Hendrickson.

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