It's too bad that the person who insisted all I needed
was a tire rotation, not only didn't listen to what I said, but laughed at me.
was a tire rotation, not only didn't listen to what I said, but laughed at me.
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by NOEMAIL38
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Patrick Hyundai responded
Thank you for your review and your honest feedback. We understand your frustration and your concerns are valid, especially when it comes to feeling unheard. Our goal is to ensure transparency during our service visits and we regret that we missed the mark it seems during your visit. We would love the opportunity to make things right so please feel free to reach out via call or text any time! - Patrick Dealer Group Customer Relations Team
I bought my new car 1 year 4month ago, for service and
had a confusing and frustrating experience regarding the “complimentary service” plan. My vehicle comes with 3 free services up to 30,000 miles or 3
had a confusing and frustrating experience regarding the “complimentary service” plan. My vehicle comes with 3 free services up to 30,000 miles or 3 years. Currently, my car has only 8,000 miles, but I was told I’ve reached the time-based interval for an oil change, so I booked a service as by milage I didn't reach would need to pay for it out of pocket. This doesn’t make sense to me. When scheduling the appointment, I was only asked for my mileage—not informed that time-based service requirements could override the complimentary plan. If the service is included up to 30,000 miles or 3 years, it should logically cover required maintenance within that period, whether based on time or mileage. • There was no clear communication upfront about how the service plan actually works. If the complimentary service expires after 3 years regardless of mileage, then services required within that time frame should be covered—not selectively excluded. I would appreciate clearer communication and transparency so customers fully understand what is covered and when they might be expected to pay.
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by NISHANKPATEL675
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Favela
Mar 27, 2026 -
Patrick Hyundai responded
Thank you for your feedback and your review. We understand your frustration and your concerns are valid, especially when it comes to the communication and transparency of the services included in your service plan. Our goal is to provide clear communication with our service visits, and we regret that it seems we missed the mark with your visit. We would love the opportunity to make things right so please feel free to reach out any time via call or text, or at customerservice@patrickcars.com. - Patrick Dealer Group Customer Relations Team
Erik was very thorough and I was able to talk directly to
the mechanic to explain what was happening with my car.
the mechanic to explain what was happening with my car.
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by EMPWR60
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Favela
Mar 27, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are so glad that Erik was thorough and that your visit was great! Our goal is transparency with our service visits, and we're glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Brought my 2023 hyundai kona n-line in for scheduled oil
change and tire rotation. The day before my appointment , the check engine light came on. Turn out to be a faulty o2 sensor and was replaced under wa
change and tire rotation. The day before my appointment , the check engine light came on. Turn out to be a faulty o2 sensor and was replaced under warranty free of charge. Arrived at 8:15am, left the lot at 12:30pm. Car is running super smooth again. Overall great experience.
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by T_RAKOW
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Favela
Mar 27, 2026 -
Patrick Hyundai responded
Thank you for your review! We are glad to hear that the team was able to make your visit a great one, and that they were able to fix the O2 sensor under warranty! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Eric was very helpful and addressed all my concerns.
He was knowledgeable and made the process go very smooth with timely updates.
He was knowledgeable and made the process go very smooth with timely updates.
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by dtsprasad
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that your visit went great, and that Eric was helpful and addressed all of your concerns! Our goal is to ensure a swift and easy process from start to finish, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Everyone is always so nice when I bring my car in for
service. I wish things were so expensive, but that's not anyone's fault there.
service. I wish things were so expensive, but that's not anyone's fault there.
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by ALYO11
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that everyone is always so nice when you bring your car in for service! Our goal is to provide transparency and excellent customer service during our service visits, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Quick to make an appointment.
Service time was exactly as stated. Explanation of what service was completed was easy you understand.
Service time was exactly as stated. Explanation of what service was completed was easy you understand.
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by C_SPAGNOLA
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are thrilled to hear that it was quick and easy to make an appointment, and that the service was transparent! Our goal is to provide a swift and stress free service visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
This was a smooth Saturday experience thank you I have no
complaints to make I got the Patrick promise
complaints to make I got the Patrick promise
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by Samlynn415
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Favela
Mar 06, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are thrilled to hear you had a smooth Saturday experience with us! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
I had warranty work that needed to be done and you
attempted to charge me for it. I had to argue about it, which is stressful and annoying. Also, the 2.75% for credit card transactions. That's a cost
attempted to charge me for it. I had to argue about it, which is stressful and annoying. Also, the 2.75% for credit card transactions. That's a cost of doing business.
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by bridgetdooley
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Favela
Feb 27, 2026 -
Patrick Hyundai responded
Thank you for your review and your honest feedback. We understand your frustrations and your concerns are valid-especially when it comes to the transparency of the pricing that you seemed to encounter. Our goal is to provide a transparent and stress free process, and we regret that it seems we missed the mark. We encourage you to reach out via call or text if you ever have any concerns! - Patrick Dealer Group Customer Relations Team
Time for service, dealer kept following up with me due to
my schedule and when I described several issues that I was having with vehicle, I was given the truth, where another dealership service guy told me a
my schedule and when I described several issues that I was having with vehicle, I was given the truth, where another dealership service guy told me a lie, so I'm very pleased with my experience with the team at Patrick.
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by Tippingpoint9
Verified Customer
Verified Customer
Other Employees Tagged:
Erik Favela
Feb 27, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are so glad to hear that the service team gave you a great experience, and that your concerns were met with honest, transparent communication. Our goal is to provide swift and transparent service experience-we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
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3 yrs, 7 mos
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