Service department good
Management is terrible, will no
longer honor the VIP Service coupons from the original sale even if within printed dates
longer honor the VIP Service coupons from the original sale even if within printed dates
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by THEPUCKSTERS
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Patrick Hyundai responded
Thank you for your review and your honest feedback. We understand your frustration and your concerns regarding the VIP service coupons are valid. Our goal is to provide transparency and customer service with our service visit, and we regret that we missed the mark with your visit. Please feel free to reach out to us at customerservice@patrickcars.com if you need any further assistance. - Patrick Dealer Group Customer Relations Team
I am extremely disappointed with my experience at Patrick
Hyundai’s service department.
My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20
Hyundai’s service department.
My car was dropped off on Friday, July 10, at 11:00 a.m., and I wasn’t able to pick it up until 5:00 p.m. on July 20. Throughout the entire process, communication was almost nonexistent. I constantly had to call for updates because no one reached out to keep me informed. The service department never answered the phone, I had to leave a voicemail every single time. On the very first day, I didn’t receive a single call to explain what was happening with my vehicle or even to let me know it would be staying there. I didn’t receive any information until Sunday, when I finally spoke with Peter Rybacki.
To make matters worse, I was told that my service advisor, Tyler Schulz, was going to be on vacation, yet I was still assigned to him, which likely contributed to the lack of communication and delays. I did not speak to him once on the phone or when I got to the dealership to pick up my vehicle. It would have been nice if he explained what the problem with my vehicle was and the process. I will say, Erik Favela, who was not my advisor was more helpful and explained what they were going to do with my vehicle after I asked.
For days, I was repeatedly told they were just “running tests,” with very little explanation or indication of any progress. Then, when I arrived on Monday after being told to pick up my vehicle, Peter said, “I don’t think I called you,” and acted as if he hadn’t been the one who told me to come in. He stepped away for a moment, then came back and said, “Coincidentally, your vehicle is done. Give me five minutes to finish.” I was then asked to wait in the waiting room, but it ended up taking much longer than five minutes.
The entire experience felt disorganized, slow, and frustrating. I understand that diagnosing vehicle issues can take time, but keeping customers informed should be a basic part of good customer service. I expected much better communication and professionalism from this dealership. Unfortunately, this experience left me with very little confidence in their service department or its management.
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by carmen.aguilarrr
Service Price Transparency
Jul 24, 2026 -
Patrick Hyundai responded
Carmen, I truly apologize for the disappointing experience you had at our service department. Your concerns about communication and the handling of your service are valid, and I understand how frustrating this must have been for you. We strive to keep our customers informed and provide a seamless experience, and it’s clear we fell short in this case. Thank you for sharing your feedback, and please feel free to reach out via text, call or at customerservice@patrickcars.com if you would like to discuss this further. Your satisfaction is important to us. -Patrick Dealer Group Customer Relations Team
Everyone there was very friendly and helpful.
Eric was very nice to work with while there.
Eric was very nice to work with while there.
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by LAMON.SUSAN
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2026 -
Patrick Hyundai responded
Thank you for your review! We are glad to hear that your visit was a great one, and that Eric was super nice to work with a well. Our goal is to ensure great customer service, and ensure customer satisfaction. We're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Service department is very professional
No overselling
and deliver service according to schedule and on time
and deliver service according to schedule and on time
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by MEYERCONSULT
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that our service department was very professional! Our goal is to ensure that our customers are met with expert care and a friendly face, and fast professional service-we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Always a pleasure.
.love the inspection report..a friendly staff...oil change price too high
.love the inspection report..a friendly staff...oil change price too high
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by CCULOTTA
Verified Customer
Verified Customer
Service Price Transparency
Jul 10, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review of Patrick Hyundai! We are glad to hear that it's always a pleasure when you service with us, and that you like the inspection video! Our goal is to ensure a friendly and transparent visit, and we're glad we hit the mark during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relation Team
Erik is wonderful not Tyler I made a mistake and said
Tyler but it is Erik
Tyler but it is Erik
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by WILLIAMS1258SA
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad that you had a great visit, and that Erik was wonderful! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
I’m so sorry it was not Travis it was Erik that helped me
he was kind and help so all the credit goes to Erik not Travis
he was kind and help so all the credit goes to Erik not Travis
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by WILLIAMS1258SA
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Patrick Hyundai responded
Thank you for your 5-star review! We are glad to hear that Erik was a great help during your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Great service as always and Gus is a terrific service
representative to deal with in the service department. A+++
representative to deal with in the service department. A+++
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by hvgar
Verified Customer
Verified Customer
Service Price Transparency
Jul 03, 2026 -
Patrick Hyundai responded
Thank you for the 5-star review! We are glad to hear that Gus was great and that the service was great as always! Our goal is to ensure great workmanship and an unparalleled customer experience-we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
Service was excellent.
We always use Patrick Hyundai for servicing our vehicles. Never had any issues!
We always use Patrick Hyundai for servicing our vehicles. Never had any issues!
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by sherryh
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
sherryh responded
Erik in service is exceptional. He's extremely courteous and lets me know what needs attention within a certain time frame and what needs to be addressed in the future. He explains everything in detail and answers any questions regarding maintenance. I will always ask for Erik in service!!
Manny Diaz, in sales is excellent. He's always available for help with purchasing a new or used vehicle. He's also helpful with any service questions you might have. We've purchased 3 cars from Patrick Hyundai and Manny will always be our sales person !!
Good service and nice, helpful employees.
Only complaint is the waiting area needs to be larger
Only complaint is the waiting area needs to be larger
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by TRIPPLEP
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2026 -
Patrick Hyundai responded
Thank you for your review! We are thrilled to hear that your visit was a great one, and that you received great service and that the employees were nice and helpful. Our goal is to ensure a stress free and welcoming visit with our service team, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team
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3 yrs, 8 mos
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