Erik Mitchell | Page 2

Lousy Customer Care/experience 12-7-17 @9:45am Update: The sales manager Steven spoke to me this morning and assured me that this was being handled by the top management of the deal 12-7-17 @9:45am Update: The sales manager Steven spoke to me this morning and assured me that this was being handled by the top management of the dealership and corrective action would be taken. That is the kind of service I would expect from a dealer this size and reputation. I was dissatisfied but it is nice to see they actually care about this feedback and even though I didn’t buy from them this time in light of this I would give Hayes another shot at the right deal in the future! Thanks Steve! 12-6-17 @10:09pm Unprofessional is an understatement. Salesman Erik Mitchel was very rude to me via text. I text him back after he emailed me some cars to tell him I found a deal at Troncalli in cumming (a dealer that actually cares about its patrons) and explain the deal to him. He proceeded to tell me about how his cars that were over 10k more expensive were a better deal and I told him if you had said I am going to waste 30 minutes of my time telling me about the same cars I already said no too I would have saved my time. He called me a dummy and said if I was successful I would have bought a new car. This is the worst kind if person he is jealous that he lost a 21k sale and takes it out on the consumer instead of trying to take a hit on commission and make the deal build a reputation. He is the guy that sits on his but waiting for an easy target to make his measly pay so he can go home to his dump of a house and eat his ramen noodles. Congrats I'm a dummy and you lost a 21k sale you disrespectful arrogant loser. More

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Excellent. Totally satisfied. Excellent customer service. From initial contact to drive out. . Eric was pleasant and helpful. Then we got Jason and he worked to get us the best de Excellent customer service. From initial contact to drive out. . Eric was pleasant and helpful. Then we got Jason and he worked to get us the best deal for our budget and needs. Finance worked beyond to give us the best payment possible Excellent service. Great team. Thank you for the great experience. We love our truck! More

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Overall very good experience. Very helpful sales person Eric Mitchell. Able to make good deal on sale opportunity.. Staff support very professional. Financing arrangements went smo Very helpful sales person Eric Mitchell. Able to make good deal on sale opportunity.. Staff support very professional. Financing arrangements went smoothly. Et cetera, et cetera. More

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