Erik Mitchell

Friendly. Knowledgeable helpful. They found the car I wanted. Been a Hayes customer for decades. Knowledgeable helpful. They found the car I wanted. Been a Hayes customer for decades. More

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Great customer service! !! No wait time at all right in right out. Will definitely return !! No wait time at all right in right out. Will definitely return More

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I had a great experience with Hayes of Gainesville! Erik was very nice, personable, and made me feel welcome. Ruben managed a smooth process and would recommend them to anyone. was very nice, personable, and made me feel welcome. Ruben managed a smooth process and would recommend them to anyone. More

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Salesperson dropped the ball & it wasn't even New Years Eve! I was interested in purchasing a new RAM Limited from Hayes. I live a few hours away from the dealership, so I communicated over the phone. The salesp I was interested in purchasing a new RAM Limited from Hayes. I live a few hours away from the dealership, so I communicated over the phone. The salesperson, Erik Mitchell, really dropped the ball. He is inefficient and does not communicate whatsoever. Days have gone by and I still have yet to hear from anyone associated with this dealership, including the salesperson. The customer service is appalling. I guess they aren't interested in selling a truck? I would never recommend purchasing from this dealership. Very unprofessional. It should be no stars. More

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Sick servicr Onle problem was technician scratched hood with belt buckle while under the hood. Fortunately I buffed the scratched out. They need to be more carefu Onle problem was technician scratched hood with belt buckle while under the hood. Fortunately I buffed the scratched out. They need to be more careful. More

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Good overall experience I was met by enthusiastically by sales person who seemed knowledgable about his product. Not exceptionally high-pressure sales pitch. This was my firs I was met by enthusiastically by sales person who seemed knowledgable about his product. Not exceptionally high-pressure sales pitch. This was my first visit to this dealership and I have no opinion regarding ease and quality of service otherwise.. More

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My new RAM 1500 This is my 2nd purchase from Hayes Oakwood in 6yrs. Both were no pressure and very a comfortable experience. My salesperson,Erik Mitchell,worked with This is my 2nd purchase from Hayes Oakwood in 6yrs. Both were no pressure and very a comfortable experience. My salesperson,Erik Mitchell,worked with me to get the deal I needed to fit my budget. I would definitely recommend them to anyone looking for a new ride! Oh yeah,Rueben Jiminez was cool,too! More

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they promised me a better price; didn't happen I was looking for a minivan in early December. I was told by sales consultant that the dealership could beat a competing dealer's price by $500; inste I was looking for a minivan in early December. I was told by sales consultant that the dealership could beat a competing dealer's price by $500; instead I paid $500 more; at the finance meeting, i didn't have the sticker price in front of me to notice that the sales price was only $2,500 less; I was promised that the sales price would be $3,500 less; I thought I was signing the paperwork that reflected my understanding that the price would be $3,500 less; MY MISTAKE. I didn't notice this until after the new year. Since I have the text messages we shared leading up to my visit, I contacted him about the dollar figures. HE HAS NOT RESPONDED. I AM NOT SURPRISED, BUT I AM DISAPPOINTED. If you decide to buy from hayes, please make sure you have all of the figures - in fact, take pictures of sticker price and any agreed finance arrangement you made beforehand and with each hayes employee with whom you spoke. I paid off the car in 3 months instead of 72 so that finance charges of $4,000 will be eliminated More

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Fast and Easy and the Deal was a good one Erik Mitchell did an excellent job helping me get the deal I wanted. He also was able to answer any questions I had in order for me to understand comp Erik Mitchell did an excellent job helping me get the deal I wanted. He also was able to answer any questions I had in order for me to understand completely. More

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Great experience, even better price. I was at Auto Nation to purchase an SUV, They would not budge on the price, so while I was waiting I located the same SUV 6 grand cheaper online at Ha I was at Auto Nation to purchase an SUV, They would not budge on the price, so while I was waiting I located the same SUV 6 grand cheaper online at Hayes. I called Eric Mitchell and he picked up the SUV from Lawrenceville and John from finance closed the deal at a great price for us. Great experience. Hayes was so good that when I was at the other dealer and told them I was going to Hayes they even said that "those are good people at Hayes". More

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