Erin Scordelis Scripillit | Page 6

We have been Dirito Brothers customers for many decades, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, a sales associate named Andres Garcia handed us keys and told us to go find the car "in the back on the left of the lot", sit in it, and to come back if we had questions. We wandered the lot for 10 minutes, asking a car detailer and others to help us find the car, until we came across a helpful salesperson named Mike Raff, who couldn't find the car either and agreed to help us. When we came back into the showroom with Mike to get keys to a car that could be found and driven, the Sales Manager Jeff Rosen was laughing with Garcia and two other salesmen about us having been sent to wander around in the lot on our own. Mike agreed that the way we had been treated was not right, and that sentiment was echoed by several other employees who saw what was going on. When the receptionist initially sent us to Garcia for help, Garcia seemed lazy, haughty, and interested in demeaning us as customers instead of helping us buy a car. We ended up buying a car from Dirito brothers in spite of this treatment only because it would have been difficult to find our desired car at another dealership before the tariffs kicked in. We have heard from others that certain salespeople at Dirito Brothers have a bias against customers who are interested in EVs, especially analytical buyers such as ourselves who carry a notebook to jot notes in comparing brands and models. Perhaps that's why Garcia treated us with such evident disdain. In contrast to Garcia, Mike Raff, Erin Scordelis and Hanika Orgil treated us with kindness and respect and were very professional, helpful and warm. They should be the face of Dirito Brothers because they represent the family company very well when dealing with loyal customers. Top management needs to do something, however, about the others who do not represent the company well at all, and we will be sending letters to them to let them know of our experience. More

by LESLIEBOLE Verified Customer Verified Customer

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I purchased a Certified '23 Jetta and the SiriusXM radio had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Lov had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Love them, and love the car. More

by HPLPAUL Verified Customer Verified Customer

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This family owned business is welcoming, knowledgeable and takes great care of their customers. I felt my business was important and appreciated. They encouraged me to take as much time as I wanted to mak and takes great care of their customers. I felt my business was important and appreciated. They encouraged me to take as much time as I wanted to make my best decision for this significant purchase. More

by STEPHANIEWWALSH Verified Customer Verified Customer

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After my sales rep left the car dealership, Andres picked up the slack and made sure that I was always kept informed of the status of the delivery. John was great filling in for Andres when we came in to pic up the slack and made sure that I was always kept informed of the status of the delivery. John was great filling in for Andres when we came in to pick up the van! More

by PAULETICH0 Verified Customer Verified Customer

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I had a very fast and enjoyable experience buying Beetle. The staff was professional, friendly and knowledgeable at what they do. The staff was professional, friendly and knowledgeable at what they do. More

by rebashun1 Verified Customer Verified Customer

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We had such a wonderful experience buying our new car. Thank you to Gus for his helpfulness, knowledge and for keeping everything moving during the purchase process. 10 out of 10! Thank you to Gus for his helpfulness, knowledge and for keeping everything moving during the purchase process. 10 out of 10! More

by ROSFAMILY Verified Customer Verified Customer

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The process to purchase a car was easy and very low pressure. I was able to take the time I needed to make my final decision. John Benitez was friendly and well informed. pressure. I was able to take the time I needed to make my final decision. John Benitez was friendly and well informed. More

by dcmefontana Verified Customer Verified Customer

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John was great! He made the purchase process very easy. He answered my questions and never tried to rush the process. Erin also was very easy to work with. I wo He made the purchase process very easy. He answered my questions and never tried to rush the process. Erin also was very easy to work with. I would highly recommend this dealership! More

by GMILLAR4 Verified Customer Verified Customer

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John Benitez provided excellent customer service, from the moment we called for first time until we drove out of the dealer with the car that same night. the moment we called for first time until we drove out of the dealer with the car that same night. More

by juliesantiago Verified Customer Verified Customer

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Thank you Mike R! Really appreciate all you did to help me buy my 2025 Jetta! Really appreciate all you did to help me buy my 2025 Jetta! More

by SARAHJULIAR Verified Customer Verified Customer

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