Erin Scordelis Scripillit

It is always awesome to work with David and the Dirito Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afte Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afternoon! I am very grateful to David for his helpfulness and I know that he gets me the best deal out there. Thank you! More

by JMONTAQUILA Verified Customer Verified Customer

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It was incredibly seamless and enjoyable experience. The only issue was the end waiting for final finance. That was way too long. No fault of the finance lady but ya need more than one. Great experienc The only issue was the end waiting for final finance. That was way too long. No fault of the finance lady but ya need more than one. Great experience over all. More

by oMgirl2012 Verified Customer Verified Customer

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John was calm and patient, made the buying experience much more enjoyable. The rest of the team was great as well. much more enjoyable. The rest of the team was great as well. More

by MMEDCONSULTS Verified Customer Verified Customer

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Very easy transaction with John Benitez, a pleasure to do business with. He also made sure my one year old was entertained while I purchased the Taos, making the time there pass quickly. Erin in Finance made business with. He also made sure my one year old was entertained while I purchased the Taos, making the time there pass quickly. Erin in Finance made sure I was in and out quickly as well. More

by JPSPEEDER Verified Customer Verified Customer

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Good thanks for addressing my issue Friendly staff thank you I don’t have anything else to say thank you I don’t have anything else to say More

by NOELM Verified Customer Verified Customer

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John was so incredibly helpful through the entire process, it made the experience enjoyable rather than stressful as a big purchase can be. Plus, we love the new car! process, it made the experience enjoyable rather than stressful as a big purchase can be. Plus, we love the new car! More

by Diego Aponte Verified Customer Verified Customer

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We have been Dirito Brothers customers for many decades, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, a sales associate named Andres Garcia handed us keys and told us to go find the car "in the back on the left of the lot", sit in it, and to come back if we had questions. We wandered the lot for 10 minutes, asking a car detailer and others to help us find the car, until we came across a helpful salesperson named Mike Raff, who couldn't find the car either and agreed to help us. When we came back into the showroom with Mike to get keys to a car that could be found and driven, the Sales Manager Jeff Rosen was laughing with Garcia and two other salesmen about us having been sent to wander around in the lot on our own. Mike agreed that the way we had been treated was not right, and that sentiment was echoed by several other employees who saw what was going on. When the receptionist initially sent us to Garcia for help, Garcia seemed lazy, haughty, and interested in demeaning us as customers instead of helping us buy a car. We ended up buying a car from Dirito brothers in spite of this treatment only because it would have been difficult to find our desired car at another dealership before the tariffs kicked in. We have heard from others that certain salespeople at Dirito Brothers have a bias against customers who are interested in EVs, especially analytical buyers such as ourselves who carry a notebook to jot notes in comparing brands and models. Perhaps that's why Garcia treated us with such evident disdain. In contrast to Garcia, Mike Raff, Erin Scordelis and Hanika Orgil treated us with kindness and respect and were very professional, helpful and warm. They should be the face of Dirito Brothers because they represent the family company very well when dealing with loyal customers. Top management needs to do something, however, about the others who do not represent the company well at all, and we will be sending letters to them to let them know of our experience. More

by LESLIEBOLE Verified Customer Verified Customer

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I purchased a Certified '23 Jetta and the SiriusXM radio had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Lov had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Love them, and love the car. More

by HPLPAUL Verified Customer Verified Customer

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This family owned business is welcoming, knowledgeable and takes great care of their customers. I felt my business was important and appreciated. They encouraged me to take as much time as I wanted to mak and takes great care of their customers. I felt my business was important and appreciated. They encouraged me to take as much time as I wanted to make my best decision for this significant purchase. More

by STEPHANIEWWALSH Verified Customer Verified Customer

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After my sales rep left the car dealership, Andres picked up the slack and made sure that I was always kept informed of the status of the delivery. John was great filling in for Andres when we came in to pic up the slack and made sure that I was always kept informed of the status of the delivery. John was great filling in for Andres when we came in to pick up the van! More

by PAULETICH0 Verified Customer Verified Customer

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