Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter | Page 4

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
137 Reviews

Dealership Experience

24 yrs, 1 mo

Industry Experience

24 yrs, 1 mo

Specialties & Trainings

VW Certified Master Service Consultant

4.8

137 Reviews

Write a Review

137 Reviews of Erin Trotter

April 12, 2026

Dealership Rating
Employee Rating

Quality work. Options are always presented for recommend work but not in a high pressure way. More

by Matt
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

May 13, 2026

North Penn VW responded

Thank you, Matt, for your continued trust and feedback! We’re happy to hear you value the quality of our work and appreciate our no-pressure approach when discussing recommended services. Our goal is always to provide honest guidance and let our customers make informed decisions comfortably. We truly appreciate your support and look forward to seeing you again at North Penn VW!

April 06, 2026

Dealership Rating
Employee Rating

They helped us with an emergency tire repair just before closing . Great & friendly customer service. More

by JENNIFER.REPETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Young

May 13, 2026

North Penn VW responded

Thank you, JENNIFER.REPETTO, for the kind review! We’re so glad our team was able to assist you with your emergency tire repair, especially right before closing time. Providing friendly and dependable customer service when our customers need it most is always our priority. We truly appreciate your feedback and thank you for choosing North Penn VW!

March 28, 2026

Dealership Rating
Employee Rating

Always get great service! Comfortable waiting area, pleasant people to deal with. Will co.e back. More

by ELLEN_MIRON
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

March 11, 2026

Dealership Rating
Employee Rating

Very quick, thorough, and efficient Customer waiting area was a great help for me to stay in touch with meetings at work More

by LOUISBIRK
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

March 06, 2026

Dealership Rating
Employee Rating

I bought 3 cars from this dealership because you have a great sales team Joe DePhilipo specifically.Also great customer service in the service department. Erin Trotter is one of the best communicators in t More

by Teamcollier1234
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

February 19, 2026

Dealership Rating
Employee Rating

Erin makes whatever the dealer does easy. Better than great Always a pleasure to deal with her More

by wozhawk
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

February 18, 2026

Dealership Rating
Employee Rating

Erin makes the process easy and reliable and I feel very taken care of. I drive 33 miles to your dealership because I trust you. I hope this continues. More

by RAVIDBB
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

February 10, 2026

Dealership Rating
Employee Rating

Great service. Answered all questions, attended to all points needed to be maintained for the mileage. More

by JTSERVICEDOG54
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

February 04, 2026

Dealership Rating
Employee Rating

I felt like an inconvenience to the service advisor, waited 5 mins and she was miserable. Maybe low staffing??? More

by FUNKYSWEET
Recommend Dealer
No

Other Employees Tagged: Erin Trotter

Feb 04, 2026

North Penn VW responded

Good Afternoon, Thank you for sharing this feedback. I’m truly sorry that you felt like an inconvenience—that’s never the experience we want anyone to have. Waiting and being met with anything less than courtesy does not meet the expectations we have for any of our team members. It’s our responsibility to make every customer feels welcome and valued. Unfortunately, the survey provider conceals customer contact information, or I would have reached out personally already. I’d really appreciate the opportunity to learn more and address this directly—please feel free to contact me at your convenience so I can make this right. Sincerely, Ken Benton Service Manager 267-956-1157 kenb@northpennvw.com

February 04, 2026

Dealership Rating
Employee Rating

So back in December, I brought my car in to get it serviced and also get a detailed. Prior to bringing my car in for service, my USB port was working. Once I picked up my car, it has never worked sinc More

by VENITALUCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 04, 2026

North Penn VW responded

Hello Ms. Lucas, Thank you for taking the time to visit our service center, and I appreciate you bringing this concern to our attention. I’m sorry to hear that your experience did not meet the level of service you expect from our dealership. I did review your January visit with the service technician. At that time, both the USB and 12V outlet were tested. The technician confirmed that the USB port was providing power by successfully charging his phone. He also found and removed a piece of paper from the 12V outlet and verified that it was functioning properly afterward. That said, if you are still experiencing issues—especially after trying a different charging cord—we would be more than happy to have a technician take another look at no charge. Our goal is always to resolve our customers’ concerns, and I regret that we were unable to fully verify or remedy this issue during your previous visit. Please feel free to reach out if you would like us to schedule a follow-up appointment. We’re here to help. Kind regards, Ken Benton Service Manager 267-956-1145 kenb@northpennvw.com

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