Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter | Page 9

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
125 Reviews

Dealership Experience

24 yrs

Industry Experience

24 yrs

Specialties & Trainings

VW Certified Master Service Consultant

4.8

125 Reviews

Write a Review

125 Reviews of Erin Trotter

April 22, 2025

Dealership Rating
Employee Rating

Organized, consistent and professional. That's it for now. The best, the best ,the best that's it. More

by RUSSELLJOELL3
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

April 15, 2025

Dealership Rating
Employee Rating

Everytime I problem with my car I call them and Jesse does the best job to help it any situation and keeps me updated with my car. It’s really great dealing with him. More

by VINCEG3389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

North Penn VW responded

Thank you so much for the kind words! We're thrilled to hear that Jesse has been able to take great care of you and your vehicle. We truly appreciate your trust in us, and we'll be sure to pass along your wonderful feedback to him. It's always our goal to make every experience smooth and stress-free! 🚗✨

April 15, 2025

Dealership Rating
Employee Rating

Friendly, convenient service Reliable mechanics with great communication and customer service Convenient shuttle service is also a big plus. More

by GEOFFREY.DIFULGO
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

April 11, 2025

Dealership Rating
Employee Rating

North Penn VW has made getting your car serviced a simple. affordable., and pleasant experience. More

by arnoldleibovitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

North Penn VW responded

Thank you so much, Arnold! We're thrilled to hear that your service experience at North Penn VW was simple, affordable, and pleasant. Our team works hard to make every visit as smooth and stress-free as possible, and it means the world to know we hit the mark with you. We truly appreciate your kind words and look forward to seeing you again! 🚗💙

April 06, 2025

Dealership Rating
Employee Rating

James was a great help I would definitely recommend this service department. Very friendly team More

by KPLANT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

North Penn VW responded

Thank you so much, KPLANT2! 😊 We're so glad to hear that James and the team were able to assist you. We truly appreciate your kind words and your recommendation! Our team is always here to provide excellent service, and it's great to know we met your expectations. Looking forward to seeing you again soon! 🙌🚗

March 31, 2025

Dealership Rating
Employee Rating

This dealership is one of the most friendly teams I have experienced. They are always first to say hello and make sure I’m satisfied when I pick up. Also make sure the car has been washed or give me a coupo More

by PHILLY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 31, 2025

Dealership Rating
Employee Rating

Very professional dealership with knowledgeable and friendly employees! Diagnostic was completed and work was finished in a very timely manner-same day! More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

March 28, 2025

Dealership Rating
Employee Rating

Good Very good very good very good. Very good. Very good. Very good. Very good. Very good. More

by BOYLE428
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

March 27, 2025

Dealership Rating
Employee Rating

The service team at North Penn VW are the best in the business, always friendly and knowledgeable. I have been buying cars and having them serviced from them for over ten years and would not have my VW s More

by egronwaldt
Recommend Dealer
Yes

March 25, 2025

Dealership Rating
Employee Rating

We have a Honda and a VW in our household and the VW maintenance Is at least twice as expensive as the Honda. $400 to change a battery is ludicrous just because VW has some coding that has to be added. More

by DAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 25, 2025

North Penn VW responded

Hello Dan, I completely understand your frustration when a simple task like replacing a battery becomes complicated due to specialized programming. VW’s electrical system, like many modern vehicles, uses variable charging. There’s a control module that adjusts the alternator’s output based on the battery’s charge state and health. If the battery control module isn't re-programmed, it can continue charging at an excessive rate, leading to premature failure. That being said, the battery you purchased from us comes with a lifetime replacement warranty. This will be the last battery you'll need to purchase for your VW! We truly value your business and appreciate your feedback. I hope you'll continue to trust us for your VW service needs, as we are the highest-ranked VW service center in the Greater Philadelphia area. Please don't hesitate to reach out to me with any other concerns at 267-956-1145. Sincerely, Ken Benton Service Manager

...
9
...

Dealership Inventory (186 Vehicles)

new 2026 Volkswagen Taos car, priced at $32,569
2026 Volkswagen Taos
new
Deep Black Pearl exterior
Automatic
All-wheel Drive
used 2023 Volkswagen Tiguan car, priced at $25,363
2023 Volkswagen Tiguan
used
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
new 2026 Volkswagen Tiguan car, priced at $39,842
2026 Volkswagen Tiguan
new
monterey blue pearl exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas Cross Sport car, priced at $55,227
2026 Volkswagen Atlas Cross Sport
new
opal white pearl exterior
Automatic
All-wheel Drive
used 2025 Volkswagen Atlas car, priced at $41,231
2025 Volkswagen Atlas
used
Mountain Lake Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Volkswagen Atlas car, priced at $53,878
2026 Volkswagen Atlas
new
pure gray exterior
Automatic
All-wheel Drive