Erin Trotter
Erin Trotter at North Penn VW

Erin Trotter | Page 8

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.8
137 Reviews

Dealership Experience

24 yrs, 1 mo

Industry Experience

24 yrs, 1 mo

Specialties & Trainings

VW Certified Master Service Consultant

4.8

137 Reviews

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137 Reviews of Erin Trotter

August 20, 2025

Dealership Rating
Employee Rating

James was so easy to work with, helpful in explaining optional services, and very friendly. More

by TANYA.TRUJIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 19, 2025

Dealership Rating
Employee Rating

They took me immediately to install a new battery . It did not take long -happy with visit More

by Peg.Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough

August 16, 2025

Dealership Rating
Employee Rating

Everything perfect. Quick reception, appointment was, as promised. Quick service, No surprises, No issues! Thanks. More

by lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Bangor

August 13, 2025

Dealership Rating
Employee Rating

I'm very happy with all the people I have met at North Penn. They're friendly and do their best to help me. More

by BOBPAX70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse McDonough, Amanda Young

August 10, 2025

Dealership Rating
Employee Rating

Erin & her team always takes very good care of my car I can't ask for anything else More

by GHOLLAND1970
Recommend Dealer
Yes

Other Employees Tagged: Erin Trotter

August 04, 2025

Dealership Rating
Employee Rating

Always pleasant and kept me informed on what was going on with my car before starting service More

by ANGIEMOORE48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Bangor

July 29, 2025

Dealership Rating
Employee Rating

Friendly, knowledgeable and helpful staff. I always feel confident and comfortable bringing my car here. More

by Jeannette S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 25, 2025

Dealership Rating
Employee Rating

North Penn VW is great. I scheduled an appointment online. I had an extra update my car needed and they got it done without making me feel inconvenienced. Erin kept in touch More

by Stacielcrane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 24, 2025

Dealership Rating
Employee Rating

Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable More

by PETES528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Notarianni

June 16, 2025

Dealership Rating
Employee Rating

Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection More

by Gableinjanice
Recommend Dealer
No

Other Employees Tagged: Erin Trotter

Jun 16, 2025

North Penn VW responded

Hello Ms. Gablein, Thank you for your feedback. We're sorry to hear about your experience and appreciate you taking the time to share it with us. Our inspection mechanics follows the Pennsylvania state inspection guidelines very closely to ensure every vehicle meets the required safety standards. In this case, the inspection mechanic found excessive play at the wheel and measured it with a dial indicator to find it exceeded the .25" tolerance acceptable by Pennsylvania state. He identified this play was in the steering rack and therefore estimated replacing that component. We understand it can be frustrating to receive unexpected repair estimates, and we always strive to be as transparent and thorough as possible in our assessments as you saw during the video inspection that was sent to you. If you have any questions or would like to review the inspection findings with us, we’d be happy to go over them in more detail. I'm happy to offer to reinspect the vehicle with the work that was completed by another inspection mechanic and if I find that we were incorrect in our assessment, I'll refund your inspection fee you paid to our dealership. Your safety is our top priority, and we value the opportunity to assist you. Sincerely, Ken Benton kenb@northpennvw.com 267-956-1145

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