Erinson Duran | Page 15

Best Customer Service experienced in sometime now. I am extremely happy to write this review. I always used to think that car dealers only run behind making money and that's it. I actually felt this f I am extremely happy to write this review. I always used to think that car dealers only run behind making money and that's it. I actually felt this from some other car dealerships in queens, as well. Saying things like "if you don't get it today then you might not get it tomorrow". But regardless of that fact, my family and I entered this place the night before we bought the car and a rep there told us very gently that they were closing and if we came the next day, we will be taken care of perfectly and so we did come the next day. Believe it or not, the rep was right! Mr. Chhina was the sales rep who took care of us and boy we were in for a trip! He took care of us from the start till the end with the outmost respect and care. He did not rush us with anything and tried to help us with every single question we had in mind. You wont believe how lucky we felt to have him as our rep. All in all we left with big smiles and I can proudly say that this is the best dealership to get your car from since they have EXCEPTIONAL staff that go above and beyond to help you. Thank you again Advantage Toyota and congrats on hiring such exceptional staff like Mr. Chhina. More

Report | Print

Excellent and honest customer service Hello! My sale and finance experience at Advantage Totoya was great because of Lease Return Manager, Frank Hussain and Finance Manager, Erinson Dur Hello! My sale and finance experience at Advantage Totoya was great because of Lease Return Manager, Frank Hussain and Finance Manager, Erinson Duran!! Frank and Erinson's courtesy, HONESTY and professionalism helped my business at Advantage Toyota to be quite comforting and enjoyable. I WILL recommend this dealership to all my family and friends and thanks again to Frank and Erinson!!! Sincerely, Rhonda Saunders More

Report | Print

Love this dealership! THESE GUYS ARE AWESOME!!! I came looking for a brand new car with my parents and found the car of my dreams! They went above and beyond to work with m THESE GUYS ARE AWESOME!!! I came looking for a brand new car with my parents and found the car of my dreams! They went above and beyond to work with my budget with insurance, leasing payments, etc. very knowledgeable and all in all would recommend them highly!!! More

Report | Print

Old maid buys new car My first visit to Advantage was during the first week of November. I would like to add that it was also my first visit to any car dealership. My dad s My first visit to Advantage was during the first week of November. I would like to add that it was also my first visit to any car dealership. My dad suggested we check the dealership out because his brother (my uncle) raved about their great customer service. So we enter the dealership and Basil immediately greets us. He was nice, professional, warm, and sincere. Basil was honest and answered all of my questions. He was not pushy and did not try to steer me one way or the other. Basil requested my contact information and asked questions that I expected he would, such as: who the vehicle was for, was it my first car, what I would be using the car for, etc. I test drove a car with another employee (I do not remember her name BUT I think it was Kesha). She was very nice and friendly also. I felt very comfortable driving with her. My father and I left the dealership without a car that day. However, Basil left a lasting impression on me. Basil followed up with me 2-3 times after that initial visit. Almost 3 wks later my father and I returned to Advantage to purchase the car that I test drove. Basil was pleased to see us and I was super excited to see him and buy my vehicle. Erinson finalized all of the paperwork. He is charismatic, patient, and knowledgeable. He made me feel super comfortable about my decisions. He would explain things as many times as was needed for me to understand what was happening or what I was signing. ALSO Erinson and Basil both speak Spanish ! A huge plus since that is my fathers' first language. More

Report | Print

Purchase of new car My sales consultant Basil Rabie was the best . He delivered what was promised . He took care of our needs and was very professional . I also have to My sales consultant Basil Rabie was the best . He delivered what was promised . He took care of our needs and was very professional . I also have to give an a plus to Erinson Duran for working through the lease process . Steve & Anita D . More

Report | Print

The best car buying experience in every way What a pleasant surprise to have such an easy and smooth car buying experience. We worked with Marc and Todd Rosenfeld who were extremely knowledgeabl What a pleasant surprise to have such an easy and smooth car buying experience. We worked with Marc and Todd Rosenfeld who were extremely knowledgeable, courteous, patient and professional. They know their product well and were able to answer all our questions. They said they were going to track down the car we wanted within the week and actually did it in 4 days. Todd took his time to explain all the details of the car so that we were comfortable working all of the car's technology. He made sure that we met with a service person who we would be dealing with for check-ups. Erinson was patient and very professional. There were no hard sells which we find refreshing. We are extremely pleased. More

Report | Print