Ernest Navas | Page 5

So, I called & set my original appointment on Oct 25th for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spo for Tue 11/2. I made it clear that my issue was with three of my tires continuously loosing pressure. I also made it very clear to the lady I had spoken to that I’d like to make sure in the event needed that at the very least 3 replacement tires would be in stock before my 11/2 visit so that I wouldn’t have to loose an additional day from work if I had to return for the tires the following day. Well, after looking up the tire size she confirmed the tires were in stock and assured me not to worry that she would have the tires put to the side for my visit on 11/2. Unfortunately during my visit on 11/2 I was told what I had feared, that I needed 3 new tires due to several pin hole leaks in addition to several screws which had damaged the tires. However to my surprise the tires were no longer in stock causing me to have to make an additional trip from Bayonne another time to have the tires replaced. This was absolutely unacceptable and super upsetting given my previous phone conversation with the lady from the service Dept. Fortunately, I was being helped by Mr. Ed Gonzalez who has to be by far the most kind, understanding & professional service rep I’ve ever had the pleasure of dealing with. He made it his business to regularly check in with me while I waited in the lounge and made sure I was comfortable & not in need of anything. The best part was that he wasn’t only that way with me. The entire time I was there I observed him be consistent with every single customer he came into contact with as well. Although this was the very first time meeting Ed out of my many visits, I’m absolutely certain Ed is & will continue to be an absolute asset to the Three County Volkswagen Service family. Lastly, although I was forced to have to return on another date to finally receive the replacement tires, I was no longer bitter & upset given Ed was now in charge of my matter and was communicating with me until the very end. It was an absolute pleasure being taken care of by Mr. Ed Gonzalez More

by EDGAR.SANCHEZ1013 Verified Customer Verified Customer

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This dealer fraudulently charged me for 60,000 mile service. I say this because my oil lamp light came on and battery died within 2 weeks of the visit. Great sales people but the service here is atroci service. I say this because my oil lamp light came on and battery died within 2 weeks of the visit. Great sales people but the service here is atrocious and ownership is just as bad. The service manager Matt became irate with me when I explained the situation and told him that I should not be paying for services on 2 different visits when all of this should have been covered during the 60,000 mile visit the month prior. Normally when you go in for a visit that takes 9 hours, you would expect them to catch all of this. He even slammed his fist down on the desk and had the nerve to yell that I will not be getting any more services from them. I would not advise anyone buy or seek services from this business. Management is horrible and incompetent or will get you to pay for services that they will never perform. Still waiting for upper management at Volkswagen/Three County to respond to my email, voicemail, calls. NOTHING AS OF YET More

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Dino is great, other staff very knowledeaglble and professional. Thank you! professional. Thank you! More

by Bruno Caron Verified Customer Verified Customer

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Greg Matt and Toni never disappoint!!! They are understanding , patient and I always leave satisfied . I will keep coming back !!!! Thank you again and for . understanding , patient and I always leave satisfied . I will keep coming back !!!! Thank you again and for . More

by ARINYP Verified Customer Verified Customer

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Super professional and knowledgeable ... Been coming here for years and always the same great service... they had me back on the road in no time for years and always the same great service... they had me back on the road in no time More

by VMUNOZ414 Verified Customer Verified Customer

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Last week I had the pleasure of leasing two brand new 2021 VWs. Joe and Dino took great care of me and made the whole process pretty seemless. My wife and I are very pleased with our cars (Jetta SE and P 2021 VWs. Joe and Dino took great care of me and made the whole process pretty seemless. My wife and I are very pleased with our cars (Jetta SE and Passat R-LINE). More

by CLOBEATS Verified Customer Verified Customer

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Great experience .. Easy to deal with. Thank you Kris C Ernie N and Joe b my family thanks u .. Will recommend more customers to u Ernie N and Joe b my family thanks u .. Will recommend more customers to u More

by mutombojd55 Verified Customer Verified Customer

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Great service, pleasant experience and relaxing atmosphere. I will be referring them to my friends. Quick service and trustworthy from sales to finance(Joe) to internet (Zahle). atmosphere. I will be referring them to my friends. Quick service and trustworthy from sales to finance(Joe) to internet (Zahle). More

by NMALOUF15 Verified Customer Verified Customer

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Awesome service.very professional and timely. Very friendly staff. Bought 2 cars here and will nuy my next th ereare too. Thank you for all the help. friendly staff. Bought 2 cars here and will nuy my next th ereare too. Thank you for all the help. More

by HARISHAN01 Verified Customer Verified Customer

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Great customer service. People are so professional and nice! I would definitely recommend purchasing a vehicle from the dealership as well as doing service on the vehicle at the dealership! nice! I would definitely recommend purchasing a vehicle from the dealership as well as doing service on the vehicle at the dealership! More

by ssavion62 Verified Customer Verified Customer

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