Estela Bernales | Page 2

Estela is the best sales person I ever dealt with. Great experience Estela Bernales was amazing. Would recommend everyone to go through her. We got a Sportage at a great price. Thanks for the great ser Great experience Estela Bernales was amazing. Would recommend everyone to go through her. We got a Sportage at a great price. Thanks for the great service. More

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A comfortable and easy experience I have been buying new cars for over forty years and this dealer is one of the best, if not THE BEST of all of the dealer's I have had the pleasure to I have been buying new cars for over forty years and this dealer is one of the best, if not THE BEST of all of the dealer's I have had the pleasure to have felt with. Honesty and integrity are the first two attributes that come to mind and the relaxed, no pressure atmosphere is why this is the second vehicle I have purchased from them. My salesman, Adam Horowytz and the dealerships sales manager Chris Ceresi made this an excellent buying experience. Being fortunate enough to have been able to rent many Doug's and cars over the past two years, Chris Ceresi was aware of my intention to test drive any vehicle I hadn't driven previously. After my first stop looking at the Kia Sorrento, I was given a fantastic offer which I turned down because I wasn't finished with my search. 6 weeks later, Ford was my last stop, but Fette Ford was my 3rd Ford dealer. My wife and I walked out of several other dealer's knowing that we had been either blatantly lied to or unknowingly misinformed. Not here! Well that's enough rambling, BUY FROM FETTY! More

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oh this is a good read ... #whycantwebuycarsonamazon Dealing with Fette Kia has just lowered my outlook on the human race's future. I was very optimistic at first, I actually was able to 'talk numbers Dealing with Fette Kia has just lowered my outlook on the human race's future. I was very optimistic at first, I actually was able to 'talk numbers' and have a solid deal in place over email with Christina. (which I later found out the management frowned upon and the employee broke policy in dealing with me that way) Upon arriving on location to execute my agreed upon deal, the internet sales person handed me off randomly to Estella. She was kind enough to give my kid a coloring book and crayons, the only positive aspect of the experience. However Estella left her desk while in the middle of helping me at least 5 times, like a vulture, to try to get another customer walking in the door, while multiple other sales people had no customers.... this is in bad taste. We finally (2+ hours on location due to their lack of speed or concern for my time) sign all of the paperwork... at the very end when I'm thinking its time to leave, they hand me 1 key, and tell me the 2nd key was lost. I was mildly annoyed but said ok and moved on... there is an official "we owe you' form and the lying snake sales manager who would say anything to make a few dollars told me he would mail it to me when they found it/ got a new one. That won't be happening... because I find out it was to be programmed I later find out... which requires a service appointment, during business hours... so this key will now cost me a 1/2 day off of work. They offered me no recourse and actually laughed-out-loud when I asked for compensation for my time dealing with this issue they caused. When I called back again to find out when it would arrive, they said they would call me, which also never happened. A few days later I get a vague service-department automated print out that seemed to imply that my key arrive at the dealership. They said they would call when the key arrived... that also didn't happen. If you like to be frustrated, laughed at, taken advantage of, and disrespected... by all means go right to Fette Kia / Ford !!! They specialize in this !!! 10+ emails to 'make the deal' ... total of 3 hours on location to sign papers ... an additional 1/2 day off work to get a key they lost ... Jeff Bezos are you listening? There's got to be a better way! #whycantwebuycarsonamazon More

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Hey out there i have a new car I went to the dealer and i met estela she helped me to get my dream car. Thanks estela. I have my new car for the holidays. I went to the dealer and i met estela she helped me to get my dream car. Thanks estela. I have my new car for the holidays. More

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Amazing and helpful Estela Bernales was very helpful when helping me choose a car that best works for me. Overall what I thought would be an ordeal was made easy and simp Estela Bernales was very helpful when helping me choose a car that best works for me. Overall what I thought would be an ordeal was made easy and simple because of Estela More

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Happy with our purchase kudos to Estela for her thoroughness and professionalism. A very enjoyable experience. We are happy with our new Kia, so thank you again Mr.&Mrs. kudos to Estela for her thoroughness and professionalism. A very enjoyable experience. We are happy with our new Kia, so thank you again Mr.&Mrs. G. More

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Dealership made everything perfect and effortless!!!!! Love this dealership!!. Estela and Dan were professional, and knowledgeable with minimal stress. I LOVE my Kia! I got exactly what I wanted. Thank Love this dealership!!. Estela and Dan were professional, and knowledgeable with minimal stress. I LOVE my Kia! I got exactly what I wanted. Thank you both, More

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I love my kia I am so happy with my new car . Thanks estela at fette kia she help me a lot to find the correct car for me . Thank you estela at fette kia. I am so happy with my new car . Thanks estela at fette kia she help me a lot to find the correct car for me . Thank you estela at fette kia. More

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I am very happy for my new car I am so happy with my new car . I went to the dealership and i met estela and she helped me a lot to get the price that i was looking for. Thank you e I am so happy with my new car . I went to the dealership and i met estela and she helped me a lot to get the price that i was looking for. Thank you estela at fette kia. More

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Buying my first car!!!! Estela Bernales was very helpful and worked with me at where I wanted to be monthly. I would highly recommend visiting and purchasing a vehicle from Estela Bernales was very helpful and worked with me at where I wanted to be monthly. I would highly recommend visiting and purchasing a vehicle from Estela Benales in Fette Ford. Thanks for your great help Estela Bernales. More

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