Ethan Su
Ethan Su at Longo Toyota

Ethan Su | Page 4

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Contact Me
5.0
47 Reviews

I enjoy playing basketball, tennis and hitting the gym on my spare time.

Dealership Experience

8 yrs, 2 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English English

Mandarin Mandarin

5.0

47 Reviews

Write a Review

47 Reviews of Ethan Su

March 19, 2022

Dealership Rating
Employee Rating

I was not offered a free car rental service this time. I have been able to rent a car for free and I wasted my time waiting for the pick-up. The customer service is not in place. I wanted to buy the maint More

by fenghua huang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ethen su

Mar 21, 2022

Longo Toyota responded

Thank you for brining this matter to surface and allowing us this opportunity to respond. Our guests are eligible for rentals if your car, that's currently being serviced, is going to be at our facility for an 8 hr. period or longer, safety matters and or certain recalls. Our Service Manager, Matthew Menendez will be in contact with you directly to discuss this matter and your past visits in detail. Thank you

March 02, 2022

Dealership Rating
Employee Rating

My Windshield was clean after pick up the truck it was dirty and service guy left his trash on my seat I end up clean up and specially cover 19 time More

by vincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 04, 2022

Longo Toyota responded

Please allow us this opportunity to apologize for the condition your vehicle was delivered. Because this matter is important to you and even more important to us, we would like do some further research. Please feel free to contact Kary Loefler in our Guest Relations Dept. at 626.580.6057 or kary.loefler@longotoyota.com - We look forward to hearing back from you

February 26, 2022

Dealership Rating
Employee Rating

Ethan was great. He had the vehicle ready before scheduled time. Longo is the best. We More

by dlccastle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2022

Longo Toyota responded

Thank you for the 5-Star DealerRater review and from all of us @ Longo Toyota Svc Dept. Hurry back!

January 31, 2022

Dealership Rating
Employee Rating

I didn’t like when I take the car for oil change sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need i More

by Josuedematta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Albert Lopez, Matthew Menendez, Alex Leyva , Jeff Liu, Alberto Mariscal, Joseph Perez-Baez, Lesley Torres

Jan 31, 2022

Longo Toyota responded

Good Afternoon Josuedematta, Thank you for sharing your viewpoint on DealerRater and would like to take this opportunity, to apologize in the behalf of Longo Svc Dept. on the experience you had. Because your voice is very important to us, we would like to know more about the details. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

January 19, 2022

Dealership Rating
Employee Rating

We have a good time with Ethen Su👍. And we hope our waiting time could be shortter😊 More

by xwduan
Recommend Dealer
Yes

Other Employees Tagged: Roy (Peng) Wu

Jan 19, 2022

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. Our Svc Mgmt team is working diligently to reduce wait times for our guests and we're hopeful you will witness this in your next visit. I will be sharing the kudos to Ethan - I know this will make his day - Team Longo

December 31, 2021

Dealership Rating
Employee Rating

Prompt service upon arrival. The staffs were very professional and I was informed about what types of works were being done on my truck! More

by layan626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 31, 2021

Longo Toyota responded

We're honored to serve you - Team Longo

December 04, 2021

Dealership Rating
Employee Rating

Great service Ethan really helped me out and kept his word I will definitely bring my car back for service and pick him More

by Independent241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 06, 2021

Longo Toyota responded

We're honored to serve you and we wish you the Merriest of Holidays - Hurry back - Team Longo

December 01, 2021

Dealership Rating
Employee Rating

Good service for me! I am so happy! For that ! I on time back home! More

by Xiao ling guo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2021

Longo Toyota responded

We're honored to serve you and please have the Merriest of Holidays - Team Longo

November 07, 2021

Dealership Rating
Employee Rating

Longo Toyota I am here for the first time to repair and do maintenance. It was also introduced by a friend. Ethan Su received me and the service was warm and friendly 👍! To fully understand the process More

by Andy Hao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2021

Longo Toyota responded

We're honored to serve you Mr. Hao and delighted to read of the caring attention provided by Ethan. He's certainly one of the many reasons why Longo is Longo - Make it a great day and hurry back - Team Longo

September 26, 2021

Dealership Rating
Employee Rating

Ethan Su was extremely knowledgeable and courteous.He Ethan Su was extremely knowledgeable and courteous. He put my mind at ease regarding the solving of my car’s problem. The service department fixed t More

by cccpnch@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Ayala

Sep 27, 2021

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota | Ethan with your servicing needs and we're honored to serve you. Hurry back - Team Longo

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