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Ethan Su

Overview Reviews (47) Inventory (566)

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Ethan Su

Ethan Su | Page 3

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

I enjoy playing basketball, tennis and hitting the gym on my spare time.

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5.0

47 Reviews

I enjoy playing basketball, tennis and hitting the gym on my spare time.

Overview Reviews (47) Inventory (566)

Dealership Experience

8 yrs, 2 mos

Industry Experience

11 yrs, 3 mos

Languages Spoken

English

Mandarin

5.0

47 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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47 Reviews of Ethan Su

December 21, 2022

Dealership Rating

Employee Rating

It was a pleasure dealing with Michael Kim and team at Longo Toyota. I can’t imagine a better buying experience can be had anywhere else. They take what could be a complex, frustrating transaction and mak Longo Toyota. I can’t imagine a better buying experience can be had anywhere else. They take what could be a complex, frustrating transaction and make it simple with sincere effort towards fulfilling their customers wants and needs. I’m completely satisfied, thank you More

by yimmystreet

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kary Loefler, Michael Kim , Jeffrey Tsao, Ali Adnan

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Dec 21, 2022 -

Longo Toyota responded

Welcome to the Longo Toyota Family and CONGRATULATIONS on your purchase. Thank you for coming to Longo for your auto care needs and being the most important part of our business. Happy Holidays

Dec 21, 2022 -

yimmystreet responded

You’re welcome

November 30, 2022

Dealership Rating

Employee Rating

I love Vic smith. He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother He helped me get the right car for me my boyfriend and my other boyfriend who is also my brother More

by ilovevic

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul LeBlanc, Albert Lopez, Victor Smith, Matthew Menendez, Doug Eroh, Benjamin Zhou, Daniel Lopez , Joseph Perez-Baez, Jeffrey Tsao

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Nov 30, 2022 -

Longo Toyota responded

We're honored to serve you and your family - Please have the Merriest of Holidays and keep spreading the word about Longo | Vic, we can never have enough business - Team Longo

October 23, 2022

Dealership Rating

Employee Rating

Professional, prompt, approachable, and highly efficient. Updates are timely as responses to questions. Highly recommend. Updates are timely as responses to questions. Highly recommend. More

by CBOD

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 24, 2022 -

Longo Toyota responded

Thank you for entrusting TEAM LONGO with your auto care needs. Have a great week

October 12, 2022

Dealership Rating

Employee Rating

Thank you Longo Toyota for always providing Professional, knowledgeable and friendly service! Special thanks to Matthew McCarty, for his exceptional customer service! knowledgeable and friendly service! Special thanks to Matthew McCarty, for his exceptional customer service! More

by Fran

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew McCarty

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Oct 12, 2022 -

Longo Toyota responded

Thank you for being the most important part of our business - Team Longo Toyota

September 17, 2022

Dealership Rating

Employee Rating

Excellent service I like going there very professional, and everyone calls Sr. Very respectful thanks and everyone calls Sr. Very respectful thanks More

by Janiking2003

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 19, 2022 -

Longo Toyota responded

We know you have many choices when selecting a servicing dealer and everyone @ Longo Toyota is honored to serve you- Make it a great day

August 30, 2022

Dealership Rating

Employee Rating

ETHAN SU, horrible customer service and not knowledgeable for the job position. Jj took over and saved the day! for the job position. Jj took over and saved the day! More

by Tommymoc25

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jesus Chacara

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Aug 30, 2022 -

Longo Toyota responded

Hi Tommy, We're sorry to read of this matter that happened between your dad, you and Ethan. We are however, delighted knowing you've worked in the past with JJ @ Longo Toyota and he was able to assist you and your dad. We certainly appreciate you translating to your parent so we could do the correct services on your fathers vehicle. Please know in the future, you can schedule your appointments with JJ if you feel more comfortable with him. Thank you for sharing your viewpoint.

Aug 30, 2022 -

Tommymoc25 responded

I forgot to add, Ethan said “we didn’t ask for you to take your car here. You can take your car to another dealership.” Maybe you guys should play his tape and hear for yourself. But yes, I’m glad JJ took over. His service was EXCELLENT.

August 12, 2022

Dealership Rating

Employee Rating

Clean, friendly and easy when taking care of my needs on my vehicle Good Job Longo my vehicle Good Job Longo More

by Irene Molina

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 12, 2022 -

Longo Toyota responded

We're honored to have been chosen to handle your servicing needs on your Toyota. Make it a great day and hurry back - Team Longo

May 27, 2022

Dealership Rating

Employee Rating

Eathan is so nice and professional, everything going quick and smooth, the timing control so well I got my car just on time. quick and smooth, the timing control so well I got my car just on time. More

by Lungsku

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 27, 2022 -

Lungsku responded

Eathan is so nice and professional, everything going quick and smooth, the timing control so well I got my car just on time.

May 16, 2022

Dealership Rating

Employee Rating

Very easy checking in/out process. On-time services as promised. However, my car was returned without a quick wash. I feel as if I brought my car to small repair place outside. On-time services as promised. However, my car was returned without a quick wash. I feel as if I brought my car to small repair place outside. More

by Phuong2112

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 16, 2022 -

Longo Toyota responded

To our valued guest. In response to the drought crisis in California, Longo Toyota temporarily suspended complimentary car washes starting July 2021 to present. Coupon is handed out to our guest to either enjoy a free tall coffee | tea during their service stay and or to use the coupon for a complimentary car wash redeemable at a later date. Please feel free to contact Ethan if you did not receive this at the time of write-up. Thank you for supporting our efforts to conserve water!

May 15, 2022

Dealership Rating

Employee Rating

Great service, reasonable prices. They even have a lounge with a Starbucks with wifi and charging stations. They even have a lounge with a Starbucks with wifi and charging stations. More

by mathewjacobs1983

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 16, 2022 -

Longo Toyota responded

Thank you for the 5-star review on DealerRater and delighted to read your service stay at Longo Toyota was comfortable. Hurry back

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