Ethan Weathers | Page 19

Love this dealership. Have had excellent service with little hassle and easy to schedule or reschedule. Have had excellent service with little hassle and easy to schedule or reschedule. More

by LVROVHRSES Verified Customer Verified Customer

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The worst experience I’ve ever had with a service dept. they didn’t do a complete inspection, did minimal. I paid for what they did. They didn’t do oil change or tire rotation as I asked. Said when I came they didn’t do a complete inspection, did minimal. I paid for what they did. They didn’t do oil change or tire rotation as I asked. Said when I came back to get brakes on they would do it then. I declined as they already lost my trust. They had a bill made up, assuming I would have my oil changed with the added $150. I had already talked to another Subaru service and they were shocked. The will do a full inspection including checking CVT for free when the change my oil and rotate tire. They are concerned for my safety not just greedy. No I will never go back!!!River should be fired and the management needs to go through Subaru training!!! More

by KSWILLI2122 Verified Customer Verified Customer

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I have trust in this service center. They do an excellent job. They are very professional and courteous. I recommend them to friends. Their competence makes me comfortable owning a Suba They do an excellent job. They are very professional and courteous. I recommend them to friends. Their competence makes me comfortable owning a Subaru. More

by SDECHAZAL Verified Customer Verified Customer

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Everything worked smoothly. We dropped the car off a bit early. We were notified when it was ready. No problems. We dropped the car off a bit early. We were notified when it was ready. No problems. More

by HOLSTEINJM Verified Customer Verified Customer

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Does the requested work very efficiently and promptly without a hassle. They called to let me know it was ready. without a hassle. They called to let me know it was ready. More

by KMESCH308 Verified Customer Verified Customer

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University Subaru service is excellent in every way, and the staff is courteous and thorough at meeting the customer’s expectations and needs. I highly recommend this dealership! the staff is courteous and thorough at meeting the customer’s expectations and needs. I highly recommend this dealership! More

by TWMAY01 Verified Customer Verified Customer

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I was a bit concerned when I heard the dealership had been sold, but I am glad it is being run the same way it was before. Shanna was (and always has been) friendly and helpful. Ethan helped fit me in been sold, but I am glad it is being run the same way it was before. Shanna was (and always has been) friendly and helpful. Ethan helped fit me in earlier than the appointment that was available on the app, because I wasn't as good about scheduling an appointment as I should have been. Keith Miller sold me the car and is fantastic -- I try to say hello any time I come in. Ryan Samp was my go-to for my old car when he worked at another shop, so I know he is awesome too, even though I haven't needed to interact with him since getting my new car. I say positive things about this dealership whenever I hear of people looking for cars, because it's been such a positive experience every time I go in. Please keep taking great care of your employees, because they take great care of me. More

by ERICVANDERWEERD Verified Customer Verified Customer

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Despite staffing shortages, the entire service team worked hard to provide an excellent customer experience. I arrived without an appointment in hopes of getting an Oil Change and Tire Rotation using t worked hard to provide an excellent customer experience. I arrived without an appointment in hopes of getting an Oil Change and Tire Rotation using the Express Lane service listed on the website. However was informed that the advertised express lane "feature" was not really in place any more and only official "first come first serve" option was Saturday mornings. BUT I could wait and they would try to get me in, with an expected wait time of 2.5hours. Well they got me turned around and out of there in about an hour. Fantastic effort to pull that off. Much appreciated. More

by SHERLOCK0 Verified Customer Verified Customer

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Great service, quick, and amazing customer service. They are reasonably priced, provided amazing and through service. I will bringing my car back in for it's next service. They are reasonably priced, provided amazing and through service. I will bringing my car back in for it's next service. More

by kai.renae13 Verified Customer Verified Customer

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I keep my Subaru because of my service department. They deliver. above & beyond.. I can always rely on them. They deliver. above & beyond.. I can always rely on them. More

by TURNERC73 Verified Customer Verified Customer

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