Evan Carroll | Page 9

We found ourselves disabled on the roadside five hours from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us e from home. Got excellent help from Mike Schmidt and Evan Carroll at the dealership who referred us to Mercedes Roadside Assistance who also gave us excellent assistance. And even though we waited 3.5 hours for the tow truck, the care we got with after hours drop off and expedited service to get us back on the road was very much appreciated. Especially considering the truly sketchy cell service, dropped call after dropped call, on our end. More

by jnubecky Verified Customer Verified Customer

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They found the correct problem with our van. Auto zone said it was a NOS oxide sensor when it was a def sensor. Auto zone said it was a NOS oxide sensor when it was a def sensor. More

by DANLTHILBERG Verified Customer Verified Customer

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Friendly, thorough, & appeared to care. Answered my questions & concerns. They pointed out potential issues due to age which was something I had not thought of. I usually avoid dealerships Answered my questions & concerns. They pointed out potential issues due to age which was something I had not thought of. I usually avoid dealerships for maintenance but the coupons make the maintenance more affordable. Plus the customer service was fantastic! I am very happy!! More

by cmorpeeps Verified Customer Verified Customer

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They did a great job! Always appreciate how they take care of me and my van! Always appreciate how they take care of me and my van! More

by BIOGERG Verified Customer Verified Customer

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They have not called back this entire day. I have called 4 times. Not acceptable I have called 4 times. Not acceptable More

by CHRISKULPA12 Verified Customer Verified Customer

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Service was profesional as you would expect from Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they in Mercedes. We were given a loaner to use while the service was being completed. My only suggestion, given that my wife and I are 69 years old, they include a step with that loaner. The A service took a few hours to complete and we were on our way. The service writer kept us up to date during our wait. More

by DAVID.SKAINS Verified Customer Verified Customer

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Evan is the commercial van service manager. He is always friendly and professional. Their rates are competitive and MB service staff tends to get work done on a timely manner. He is always friendly and professional. Their rates are competitive and MB service staff tends to get work done on a timely manner. More

by mbillets Verified Customer Verified Customer

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Everyone very knowledgeable and friendly. Its a long way for us to come But I like Salem better than Wilsonville Its a long way for us to come But I like Salem better than Wilsonville More

by Linda Verified Customer Verified Customer

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Evan was very helpful and did a very thorough job of making sure issues with my vehicle were solved. He was able to address all my concerns, and gave phone updates which I appreciated! making sure issues with my vehicle were solved. He was able to address all my concerns, and gave phone updates which I appreciated! More

by M.BENARROCH Verified Customer Verified Customer

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People always make a difference, MB of Salem are always fantastic, They go above and beyond, for example they put my front facing lic plate on after the service was done and i arrived back at lunch and my fantastic, They go above and beyond, for example they put my front facing lic plate on after the service was done and i arrived back at lunch and my service guy put down his lunch and installed my plate. Wow! It was a great experience More

by TIFFANYGP0 Verified Customer Verified Customer

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