Tony Cole

The best service is at Salem Mercedes! !They go above and beyond for their customers. !They go above and beyond for their customers. More

by Marsha Verified Customer Verified Customer

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Very good services , I would like to thank you very much to every people at the dealer . to every people at the dealer . More

by cuongpham350z Verified Customer Verified Customer

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Don’t own a Mercedes anymore because of the service department customer service. Had terrible customer service my one time getting my car serviced at this shop. department customer service. Had terrible customer service my one time getting my car serviced at this shop. More

by Ashley Verified Customer Verified Customer

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Professional, very clean facility and a willing team of associates to handle all concerns. Is always a stress free experience. associates to handle all concerns. Is always a stress free experience. More

by CYNTHIA.LEBRUN Verified Customer Verified Customer

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Wonderfully service. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. They towed the car from Eugene all the way to Salem and Brought it back. I have never seen any dealer do this. More

by ratanpal786 Verified Customer Verified Customer

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4 new tires and a front wheel alignment done to perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . perfection. Car was cleaned inside and out and a front headlight bulb replaced free off charge . More

by EPINTER Verified Customer Verified Customer

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Service was great, but one of the staff (Brian) was very rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving rude to my 17 year old daughter when she came to pick her car. I had parked it there to pick up my car. He was making rude comments about her driving a Subaru and wouldn't help her when he key wasn't working. Luckily, a lady staff member (I didn't catch her name) helped her, but the key wouldn't work. Whoever this man is was also rude to my husband when he went back with my daughter to pick up the Subaru. The staff member did not give a good first impression of Mercedes Salem and this experience make me wonder about going back there. More

by RubyL Verified Customer Verified Customer

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Service Advisor was the best. Technician did phenomenal job. In and out in timely manner. Technician did phenomenal job. In and out in timely manner. More

by enbody4 Verified Customer Verified Customer

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Treated very well on my first time visit. Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I che Detailed FSS B 52160 sevice information shared with me. Service completed in a reasonable amount of time. Only problem: When I arrived home I checked under hood and front Engine Cover right side clip was broken off. Metal portion of left side clip off of mount & laying on air cleaner hose. Using Super Glue gel, I've glued right clip mount to engine cover & reinstalled left clip to engine cover. My vehicle is old, with high miles but in excellent condition. Even though my GLK350 is not a high priced unit, it should be treated with care. ALSO: I was advised Mercedes Benz of Salem provided a complementary wash & vac, which was not performed. More

by larrycrooker Verified Customer Verified Customer

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Always friendly and professional. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. They communicate very well and also recommend tune ups and upgrades for the best of your vehicle. More

by ADRIANMACEIALG Verified Customer Verified Customer

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