Evan Masher | Page 3

Ridiculous diagnostic charges something that takes 15 seconds to do shouldn’t cost $150+ you guys and every other major dealership love ripping of your hardworking customers. seconds to do shouldn’t cost $150+ you guys and every other major dealership love ripping of your hardworking customers. More

by chaseygeran Verified Customer Verified Customer

Report | Print

I’ve been going to Smithville Ford for many years now I was a little nervous when it changed hands but I’ve been very happy so far. Evan was great gave me bad news about my lugnuts but was up front with me was a little nervous when it changed hands but I’ve been very happy so far. Evan was great gave me bad news about my lugnuts but was up front with me which I can respect. More

by cmfree Verified Customer Verified Customer

Report | Print

I was told I needed a transmission service! ! So I got my appointment and I ask when checked in and was told when I ask what the service included. I was told they would service the trans fluid. ! So I got my appointment and I ask when checked in and was told when I ask what the service included. I was told they would service the trans fluid. I ask was a filter included and the Fellow said no just the fluid service. I have no actually what I expected but why not the filter be replaced. I suppose that is what Ford thinks it needs! But for $325 is excessive but I should have inquired prior to the appointment. More

by phil Verified Customer Verified Customer

Report | Print

Had some mechanical issues and the service department took care of them found an ongoing leak that wasn’t able to be fixed from a prior mechanic, but Smithville found it and no more leaks. Very pleased w took care of them found an ongoing leak that wasn’t able to be fixed from a prior mechanic, but Smithville found it and no more leaks. Very pleased with the service department. More

by lyndakbarnes Verified Customer Verified Customer

Report | Print

The communication was great and they did a great job. Getting our car back to us in a timely manner. Getting our car back to us in a timely manner. More

by JENNRHOADES Verified Customer Verified Customer

Report | Print

Charged $950+ for tires, alignment and oil change and then didn’t place the value stem caps back on the vehicle. Charged $49 for shop materials but no explanation on the bill or at time of pickup. Did then didn’t place the value stem caps back on the vehicle. Charged $49 for shop materials but no explanation on the bill or at time of pickup. Did not replace the hardware kit on the splash guard under the car even though they were asked to. Also had to call 30 minutes before closing time to see if the car was ready. Poor service. Won’t use again. More

by SHARI42 Verified Customer Verified Customer

Report | Print