Evan Specht | Page 2

Great honest people to work with !!!! Took my vehicle in for routine maintenance and they had me done in no time. 1st visit to their service department and I will definitely continue to use them in the futu for routine maintenance and they had me done in no time. 1st visit to their service department and I will definitely continue to use them in the future More

by SPARRISH2813 Verified Customer Verified Customer

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Contracted for obtaining through parts at MetroFordOKC OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit an OEM accessories for installation thru service. Parts Dept- 5 stars. However, tonneau cover was installed poorly, was not adjusted for optimum fit and overhung the rear tailgate which caused it to lift when the tailgate was closed preventing it from laying flat. Nor was the rubber bulkhead ribbed self adhesive seal (3/4”x65”) installed to make bulkhead water resistant and was not left in the cab for me to do. i know this comes with one as I have seen this unit on a friends truck and based on reviews prior to purchase. No Ford warranty info left for me regarding the top in case I have problems. The bed rails did not sit flush and were maladjusted and required me to adjust (no shims were used (nor included as extra parts for me) and as such , it took me an hour and a half to get tonneau adjusted in length and fit to make it close properly and sit flush. Overall, 2 stars for installation of tonneau cover .. poor at best. Running boards and engine cover installed properly but again, no Ford warranty info on OEM Ford running boards. I had asked service advisor to re-balance wheels due to excessive vibration. Was told they would try but that is something that their shop can not do with off-road tires even though, the sales lot is full of various lifted vehicles with much larger off/road tires. The tires on the Roush Ranger, although off-road size, at 32” are about the size of a sport tire that is standard on a Explorer or other mid to full size SUV so the idea that MetroFordOKC service department can not balance a set of tires on any of the vehicles they sell on-site is beyond my comprehension as a customer. In addition, the service advisor put me down for a 100 pt inspection instead of just re-balancing the wheels as requested. There was a charge of nearly $450 on the invoice that the cashier could not explain and the service advisor was not working that Saturday and could not be reached. I was therefore forced to pay for what ever this charge represents in order to get my vehicle and bring it back to Tulsa. As stated earlier, I live in Tulsa OK. I took my truck to a discount tire store today locally and had the tires rebalanced. Prior to removal of existing weights, the wheel / tires were checked and all 4 wheel tires were “out of balance” as suspected by me due to the vibrations that were severe between 65 -80mph. The left driver front and right passenger rear were the worst. All four were rebalance today and minimal vibration at the speeds noted above are now noted as with improvement. This service should have been performed free of charge by MetroFord considering it was present from the day I drove the truck home 11 days ago. I even purchased to 6 year 100k mile extended warranty to augment the standard Ford warranty and at this time , the “MetroFord difference” appears to be less service rather than better service. Again, my sales person Linda is 5 stars. The Parts Dept(Evan) is 5 stars. The service Tech for installation 2 stars and overall service experience 2 stars. The day of my service pick up I received a notice email I would be getting a survey and offered me 10% off any purchases on accessories that expires in 30 days. That would have been more useful to be applied to what I just purchased (at least $1500 in accessories) as at this point , the truck is pretty well loaded and no other accessories would be needed and hence the offer is a hollow gesture at best. Thank you . Sincerely , Dr Jeff Morris Tulsa , OK Feel free to contact me to discuss at the phone number you have on file. More

by JRMORRISDO Verified Customer Verified Customer

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If I could give them zero stars I would. This place was terrible and will never go back. This is the third bad experience I’ve had with them. This last time cause $3k worth of body damage to my truck and t terrible and will never go back. This is the third bad experience I’ve had with them. This last time cause $3k worth of body damage to my truck and two months of my time. I was never contacted by management to resolve the issue nor do they act like they care. This dealership suffers from lack of leadership and training, not to mention supervision. More

by ERICBLADES73 Verified Customer Verified Customer

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