Evelyn Franchi

I recently worked with Alex Rocha and he made the entire car-buying experience outstanding. Alex was incredibly knowledgeable, patient, and thorough when answering all my questions. He took the time to clea car-buying experience outstanding. Alex was incredibly knowledgeable, patient, and thorough when answering all my questions. He took the time to clearly explain the pros and cons of leasing versus financing, helping me understand which option truly fit my needs and budget best. What stood out most was how super nice and genuinely helpful he was….no pressure, just honest guidance the whole way through. Thanks to Alex, I felt confident and informed making my decision. If you’re looking for a trustworthy salesman who truly puts the customer first, I highly recommend Alex Rocha at City VW Chicago. I’ll definitely be back for my next VW vehicle! Highly recommended! More

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David was so very helpful today, consultative, friendly, and answered all my questions! City Vw of Chicago has been a great car buying experience! and answered all my questions! City Vw of Chicago has been a great car buying experience! More

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Great service, Rob was very helpful with getting me the car & price that I wanted. I arrived at the office very close to closing & was welcomed by Alex who didn’t rush me & was very informative. No hidden car & price that I wanted. I arrived at the office very close to closing & was welcomed by Alex who didn’t rush me & was very informative. No hidden fees, everything was straight forward, even with financing! Alex went over & beyond for us & it’s appreciated. 10/10 service, I will be back for my daughter's 1st car. More

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Just bought a 2026 Tiguan from Alex and he went above and beyond to give me every deal possible and make my budget work. beyond to give me every deal possible and make my budget work. More

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My experience with City Volkswagen was incredibly positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things about the staff here. Everyone was so helpful and kind throughout the whole process and I got to leave with a car I love. More

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I had an amazing experience buying a car with Alex. As a first-time car buyer in the US, I truly appreciated how patient, kind, and helpful he was throughout the entire process. He made sure I received As a first-time car buyer in the US, I truly appreciated how patient, kind, and helpful he was throughout the entire process. He made sure I received a great discount and took the time to explain every detail about the car clearly so I could make an informed decision. What impressed me the most was how he guided me step by step through everything, from the paperwork to the insurance I needed. Buying a car for the first time can be overwhelming, but he made the whole experience smooth and stress-free. He is very professional, knowledgeable, and genuinely cares about helping his customers. I’m really grateful for his support and highly recommend him to anyone looking to buy a car. Outstanding service! I also had a wonderful experience with Evelyn. She is incredibly kind, professional, and very helpful throughout the finance process. She made sure that I received the best rate and price possible, which I truly appreciate. More

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Alex Rocha provided exceptional service and guidance in my 2025 Atlas Cross Sport purchase. He made a sale and I got a fair deal. my 2025 Atlas Cross Sport purchase. He made a sale and I got a fair deal. More

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I’m glad I walked into City Volkswagon. Easiest car buying experience I’ve had. Edgar was very professional and knowledgeable and had me out of there with the car I wanted in no time. I cou Easiest car buying experience I’ve had. Edgar was very professional and knowledgeable and had me out of there with the car I wanted in no time. I couldn’t be happier. More

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I came in city vw on yesterday and traded in my 2021 vw Tiguan r-line and the service was excellent the customer service was top of the line Edgar put me in a 2025 vw Taos SE one of the managers congratu Tiguan r-line and the service was excellent the customer service was top of the line Edgar put me in a 2025 vw Taos SE one of the managers congratulated me on my purchase and asked me what size I wear in shorts I got a vw hoodie and I left out a happy customer and my notes was affordable More

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Now I know why Laura Torres is the top salesperson at the dealership! I recently purchased a 2026 VW Atlas Cross Sport from Laura Torres, and I could not have asked for a better experience. Laura is a dealership! I recently purchased a 2026 VW Atlas Cross Sport from Laura Torres, and I could not have asked for a better experience. Laura is a true professional who provided straightforward communication and made the entire car-buying process wonderful. It is clear why she is the top salesperson at the dealership, and I am grateful to have worked with her. If you are looking for the right person to help you with your next vehicle purchase, I highly recommend calling Laura Torres. John Juliano More

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