Evelyn Franchi
Evelyn Franchi at City Volkswagen of Chicago

Evelyn Franchi

Finance Manager

City Volkswagen of Chicago

5330 W. Irving Park Road
Chicago, IL 60641

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5.0
291 Reviews
5.0

291 Reviews

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291 Reviews of Evelyn Franchi

December 10, 2025

Dealership Rating
Employee Rating

Alex was wonderful. He answered all my questions before and after the purchase of my brand new 2025 volkwagen. He is highly recommend in my book and super friendly and k More

by Ms.Lyons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2025

City Volkswagen of Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

December 01, 2025

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Alex Rocha has great customer service. Great experience, not pushy. Took his time to explain the process. More

by mcortez0902
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clemente Garibay, Alex Rocha

Dec 02, 2025

City Volkswagen of Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 27, 2025

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Employee Rating

Maria was super helpful and super nice! She helped me purchase my first car and 10/10 would recommmend her to anyone! Thank you Maria for the kindness and flexibility!! More

by meganwilder998
Recommend Dealer
Yes

Other Employees Tagged: Juan Fuentes, Maria Ghiran

Nov 27, 2025

City Volkswagen of Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Chicago. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 21, 2025

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The dealership is well maintained and clean. Everyone was nice and informative including my salesperson Brandon. Very professional and let me know what was ahead with my purchase. More

by Coopsquared
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Nov 22, 2025

City Volkswagen of Chicago responded

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad Brandon was able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 19, 2025

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My experience was amazing. Highly recommend everyone to go here for a used car purchase, ask for Edgar. More

by Vladimirzumar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Nov 19, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 18, 2025

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Employee Rating

Edgar Anaya was a pleasure to work with. He was patient and thorough when assisting me with the buying process. More

by Trcampbell2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Anaya

Nov 18, 2025

City Volkswagen of Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 18, 2025

Dealership Rating
Employee Rating

I recently purchased a 2024 Tiguan SE and the experience was fantastic. Ed was absolutely amazing from start to finish—patient, knowledgeable, and genuinely helpful. He made the whole process smooth and ans More

by Kylieebroadwayy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Speck

Nov 18, 2025

City Volkswagen of Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 16, 2025

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Employee Rating

City was a great experience for buying a car Ed, Alex and Sam were all great! More

by bandit979
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 14, 2025

Dealership Rating
Employee Rating

Eddy was very helpful! He was very informative, honest, and not pushy. He’s a great guy!! More

by Jeehrenberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Speck

Nov 14, 2025

City Volkswagen of Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

November 13, 2025

Dealership Rating
Employee Rating

Ed made my car buying process smooth and easy. He made me feel comfortable throughout the whole process. He was very knowledgeable, honest, trustworthy and straightforward with all questions and i More

by Charlotte LaFleur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Speck

Nov 13, 2025

City Volkswagen of Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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