Evelyn Franchi

I really appreciate all of the time and attention Juan invested to help us find our perfect car. He went above and beyond to help us consider all options and was always very transparent with pricing. invested to help us find our perfect car. He went above and beyond to help us consider all options and was always very transparent with pricing. More

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Overall great experience, Ed was such a great help, he made us feel like family. . made us feel like family. . More

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Alex was great! I originally came in for a 2024 and after we test drove it, the next day we tested 2025. I was on a time crunch both days and he worked with me every I originally came in for a 2024 and after we test drove it, the next day we tested 2025. I was on a time crunch both days and he worked with me every step of the way to make sure I was out of there as fast as possible. Really appreciate all the work he did! More

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We traveled from out of state to look at the ID-4, Brandon Rosenow and Tim Curran were so helpful and professional, from knowing all the details of the vehicle to financing, they did a really thorough Brandon Rosenow and Tim Curran were so helpful and professional, from knowing all the details of the vehicle to financing, they did a really thorough job of making sure we understood all the necessary information to make a good choice. I really appreciated the transparency in pricing and the fact that they were not pushy or overbearing, it was a really refreshing experience and I would not hesitate to buy there again or refer family and friends. More

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We had a lovely experience buying a 2025 Atlas - Alex was very helpful in guiding us through the process. very helpful in guiding us through the process. More

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Dealer was good. Process was very long. We were there almost 4 hours Juan was very helpful Process was very long. We were there almost 4 hours Juan was very helpful More

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A big positive 5 Star review for Laura Torres! She hung in there through my indecision and got me the car I wanted and trade I needed. Laura made what can be a stressful experience into a pleasura She hung in there through my indecision and got me the car I wanted and trade I needed. Laura made what can be a stressful experience into a pleasurable one. She's pleasant, knowledgeable, and thorough. The rest of the staff was also very good and I feel they all genuinely care about the customer. More

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I had the absolute pleasure of working with Alex and Edgar for the purchase of my third vehicle from Volkswagen within my family, and once again, they exceeded all expectations! From start to finish, th Edgar for the purchase of my third vehicle from Volkswagen within my family, and once again, they exceeded all expectations! From start to finish, the process was smooth, professional, and stress-free. Both were incredibly knowledgeable, patient, and attentive to what I was looking for, making sure every question I had was answered with care. They made the financing side of things quick and efficient, explaining everything clearly and making sure I felt comfortable throughout the entire process. More

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I had a great experience with the sales team at City Volkswagen of Chicago. From the moment I walked in, they were welcoming, professional, and genuinely helpful. The staff took the time to understand w Volkswagen of Chicago. From the moment I walked in, they were welcoming, professional, and genuinely helpful. The staff took the time to understand what I was looking for and never made me feel pressured. They were knowledgeable about the vehicles and worked with me to find the best deal that fit my needs and budget. Everything—from the test drive to the final paperwork—was smooth and hassle-free. I highly recommend this team if you’re looking for a positive and stress-free car buying experience from Juan sales member, Clem the sales manager and Evelyn the Finance manager. 5 stars all around. More

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Great experience great people to do business with. Clemente was very helpful he beat another dealers offer. David is very knowledgeable about all the warranties and benefits that Volkswagen has to off Clemente was very helpful he beat another dealers offer. David is very knowledgeable about all the warranties and benefits that Volkswagen has to offer. He also let us test drive different color cars to make sure what color we really liked. Very smooth negotiation. More

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