Evelyn Franchi | Page 2

I purchased my first VW yesterday (although all of my family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she kn family owns one). She was amazing! Very helpful, she knew the inventory and every question I asked about whatever vehicle I was interested in, she knew the ins and out of each one. Thanks Laura for your caring and professional attitude as well as welcoming me into the VW family!! More

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I love my vehicle, but I am very disappointed with my experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my conce experience purchasing a certified pre-owned vehicle from this dealership. Since the purchase, communication has been consistently poor and my concerns have not been properly addressed. I emailed Ray, the sales representative, three separate times regarding my CPO concerns, and I also copied Finance Manager Evelyn on two of those emails, but received no meaningful resolution or follow-up. I also contacted Volkswagen directly. They stated the vehicle VIN was not showing in their system and advised me to wait another week, then contact the dealership to confirm whether the CPO paperwork had been properly filed. On the day I picked up the car, I specifically asked Ray about the CPO paperwork, and he stated it would be filed. Despite that, I am still left without clear confirmation that the paperwork was ever properly completed. Overall, the lack of communication, accountability, and follow-through has been frustrating. I am sharing this so other buyers are aware of the post-sale experience. More

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Alex was great! I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing exper I walked in told him it was my first time buying a car. I told him what I was looking for exactly and he made the deal so seamless! An amazing experience. More

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I recently purchased a 2025 Volkswagen ID. 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura 4 from City Volkswagen and Laura was my sales contact. I live in Michigan and consequently much of this car buying experience was done remotely. Laura was very responsive and accommodating of my requests for pictures and a video walk-around of the vehicle. Between phone calls, texts, and emails, the communication was excellent and timely. By the end of the day, we had decided we wanted to purchase the vehicle and I worked out the terms with Laura and Matt, the General Manager. It was Saturday afternoon and I lived three hours away. Matt agreed to hold the vehicle until 6:00 PM Monday, the soonest I could get there. On Monday, Laura began the paperwork and sent me more pictures of the car, inside after it had been detailed. She even sent a pic of a "Sold" sign on the windshield with our name on it. I arrived Monday evening and met Laura, who was equally as great in person. I looked over the vehicle and it was in great condition, as described. The one scratch which she told me about and sent pictures of was present and less significant that she had described. We took a quick ride around the block and then came back to the dealership where she walked me through use of the vehicle technology. While doing this, the finance person prepared my paperwork. I interacted with George Skoubis during this time as well and he was helpful learning about our first EV. Overall, this was the best car-buying experience I've had. I was treated fairly and with respect and was comfortable trusting Laura and Matt. It was a personable experience that left me feeling good about where we bought the car! More

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They made the buying experience easy! Edgar and Juan were both helpful during my out of state purchase. Edgar and Juan were both helpful during my out of state purchase. More

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They made sure I got the car I wanted with a comfortable monthly payment. Before I went in I was kind of skeptical because I had been to 4 dealers prior to this one and they couldn’t give me what I wanted. monthly payment. Before I went in I was kind of skeptical because I had been to 4 dealers prior to this one and they couldn’t give me what I wanted. I call before I came in and they assured me they’ll take care of everything and they did. I will be sending clients to them to get new cars. They are awesome More

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I had a good experience at this dealership. Alex was the seller who attended to me, and he was great. He answered all my questions and was very nice; a great person to talk to. Definitely a goo Alex was the seller who attended to me, and he was great. He answered all my questions and was very nice; a great person to talk to. Definitely a good experience. More

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Just bought my car!  Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He answered all my questions, and made sure I  Alex was AMAZING—super helpful, knowledgeable, and made the whole process smooth from start to finish. He answered all my questions, and made sure I felt confident with everything. No pressure, just great service all around. If you’re car shopping, ask for Alex!  More

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Working with Alex at City Voltswagen was a great experience! Buying my car was a smooth process and Alex was extremely professional and nice. I am very pleased with my purchase and would come back a experience! Buying my car was a smooth process and Alex was extremely professional and nice. I am very pleased with my purchase and would come back again! More

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I just left Volkswagen with a brand new 2026 Tiguan Alex was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience ta was amazing my experience was a 10/10 he listened to what I wanted. Didn’t hassle me to spend unnecessary money at all. Most car buying experience take up most of the day but trust me I was in & out fast and smiling because I have a new car. Thanks again Alex. More

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