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Fabian Jimenez
Refer Me
210 Reviews
Dealership Experience
9 yrs, 1 mo
Languages Spoken
Spanish
210 Reviews
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210 Reviews of Fabian Jimenez
March 17, 2019
2 Cars 1 Salesman I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff I always seem to come back to Lexus of Henderson (not to take anything away from it's sister company one city over) but the 'No Pressure' sales staff along with the non-claustrophobic show room - just gives the Henderson location a little appeal than other brands/locations. This willactually be my 3rd purchase within the past decade with Lexus of Henderson. As far as Sales Staff: Fabian goes out of his way to meet our needs - he understands our requirements - provides various options for hitting our goals (whether it's a specifics on vehicle features and colors to financing option) - and he's very patient with letting us decide. I came in knowing what I wanted (thinking it wouldn't be possible) - to working out numbers for several weeks on specifics (call me high maintenance) and going back and forth with him - to eventually closing the deal. He didn't need us to close the same night we walked in there - so the no hassle, no pressure is why I continue to come back. I don't like it when the sales staff comes off desperate - gives me an impression that all they want is their commission. And while Twala was a pleasure to close the deal with - I certainly wasn't expecting the final closing of the transaction to be somewhat passive-aggressive. In the past, I will admit that the Finance department has been ruthless in the final closing stages of purchasing (but I think this is the norm for most of the car industry) - this time around I did not feel pressured into adding any of the "extras" that gets offered towards signing. I was actually able to work out the numbers correctly with Twala and was satisfied with what she offered me. And finally,the Servicing Department: I've been a long time customer of Lexus of Henderson and their Servicing Department as well - and I've seen it go through a lot of turn-over with staffing (at least Front-End and - and understandably so) -- but in general, Lexus of Henderson Servicing has always exceeded my expectation as far as providing me with loaner vehicles to various amenities within their facilities. It doesn't feel like the other dealerships where it's this crowded awkward gathering of random people in a waiting room feeling. The waiting areas are two main living rooms with (I want to say 70+ inch TV)s - a center area with two computer workstations (1 was PC/Windows & the other was an Apple iMac 24inch) - with two empty cubes for those who wish to bring their laptops. A couple (I want to say I counted 2) charge stations with tentacles of cables (lightning/ C/micro/etc) to charge your phone, kids quiet room (which may or may not work out for some) and of course the famous expresso machine (not quite Starbucks but its better than a Keurig or standard coffee maker that's for sure) All and all the review should easily point out that I have established brand loyalty (or bias) with Lexus - but how can you not after going through all this? I hear BMW, Mercedes, and the likes may off similar experiences - but I will continue to go with the known reliable brand. More
by MARVINMARINAS
Verified CustomerOther Employees Tagged: Twala Wagner , Hosein Zand
Helpful 
March 13, 2019
excellent customer service Very nice and professional people with great customer service easy to work with i will definitely recommended to my friends and family you guy are Very nice and professional people with great customer service easy to work with i will definitely recommended to my friends and family you guy are great. More
by GARA7544
February 22, 2019
Super Easy!! Had the quickest and easiest of service appointments!! Highly recommend!! They were excellent with communication and provided the exact services they Had the quickest and easiest of service appointments!! Highly recommend!! They were excellent with communication and provided the exact services they promised. And my car got a car wash!! More
by WKDDH
Other Employees Tagged: Craig Kelly
February 20, 2019
Amazing service The staff was very professional and knowledgeable, they provided outstanding service. They also washed and vacuumed the car. I will return for all ser The staff was very professional and knowledgeable, they provided outstanding service. They also washed and vacuumed the car. I will return for all service needs. Thank you! More
by FLAVIANHOSU
Other Employees Tagged: Craig Kelly , John Knight III
February 11, 2019
Service was excellent Your staff is great and very efficient. They made me feel welcomed by your brand. I was also offered a shuttle service even if I didn’t need it, it’s Your staff is great and very efficient. They made me feel welcomed by your brand. I was also offered a shuttle service even if I didn’t need it, it’s a great option for your clients. More
by ROGERSAL
February 09, 2019
Super easy purchase!! Fabian was a perfect no pressure, knowledgeable sales person!! He helped me to make my decision and the purchase went smooth and quick. Very happy wit Fabian was a perfect no pressure, knowledgeable sales person!! He helped me to make my decision and the purchase went smooth and quick. Very happy with my new Lexus!! More
by WKDDH
February 03, 2019
Always top notch! Fabian has assisted us with purchasing two vehicles and we couldn’t be happier with the sales, finance, and serivice departments. Everyone is so profe Fabian has assisted us with purchasing two vehicles and we couldn’t be happier with the sales, finance, and serivice departments. Everyone is so professional and truly cares for their customer. We will only do business with Lexus of Henderson for their superb customer service in all departments! Thank you for providing service that we cannot find anywhere in the valley! More
by KBTOFTE
Other Employees Tagged: Twala Wagner , Tyler (service department)
January 31, 2019
new car excellent car dealership - excellent sales staff - excellent product - excellent value for money - great follow up - personal type of service - highly excellent car dealership - excellent sales staff - excellent product - excellent value for money - great follow up - personal type of service - highly reccommended - Fabian is the best car salesman ever More
by WOLF_GAPP
January 31, 2019
5 month process Fabian was very patient with the 5 month process I drug him through. Although the car I settled on did not have all the features I wanted I am satisfi Fabian was very patient with the 5 month process I drug him through. Although the car I settled on did not have all the features I wanted I am satisfied with my purchase. More
by kwisle
January 12, 2019
Awesome Never had a bad experience. From the second I’m checked in to the time when to pick up. Love the complimentary snacks,beverages, and car wash. Custome Never had a bad experience. From the second I’m checked in to the time when to pick up. Love the complimentary snacks,beverages, and car wash. Customer service is better than the location on Sarah. There very rude and have no customer service skills. Would never go there nor refer anyone there. More
by BMOORE.70277
Other Employees Tagged: David,Torella
