Fabian Mejia

We were excited to purchase our new Sante Fe. You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put that in. That was bad enough but the lack of response from Key was terrible. After calling the sales manager and assistant sales manager said they couldn't do anything but would call me back I called the General manager Armando Rodriguez who wouldn't do anything either. His response that while they sent the finance package in without the promised 3 month deferred payments it was our fault for missing it on the forms. We never even got an apology or we'll try to fix it. Not a good start. Don't try to call Hyundai the consumer number doesn't work and email took 5 days to get the we got your complaint but are too busy to respond. I guess the lack of customer service is typical for Hyundai and their dealerships. More

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Let me start by saying I owned a 2016 Hyundai Veloster and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience I felt I had no choice but to purchase another Hyundai. On April 30th I went Key because the were no pressure, hassle free. I found a Santa Cruz that was just a perfect fit because we dirt bike and could put them in the back to transport. Unfortunately, when checking out the vehicle for the test drive the Roll-Up Tonneau Cover wasn't working. Fabian said no problem, I will have service take a look. We went and signed the purchase paperwork. Fabian returned saying service dept said it needs to be replaced. They will order and it will be in next Monday May 5th and I will call you to come down and we will install. We never got a call. When we called on Monday May 12th we were told the cover was on indefinite back order. So since then we have been waiting and involved corporate and still cannot seem to get a replacement cover even though we were sold a certified preowned vehicle with 15o point quality assurance inspection yet they didn't notice the cover wouldn't roll back???? and now they cannot supply a replacement? But they didn't mind signing all the paperwork for the sale stating it met all the requirements of the Certified preowned vehicle inspection. I am now questioning my decision to buy another Hyundai. Also since driving away in our new purchase we found the blue tooth isn't working, Car play doesn't work, both screens have turned black during driving just to mention a few issues since driving away. Very Disappointed customer. And when my husband called to schedule a service appt he was told that it wasn't a absolute that the problems were covered under the full warranty that transferred with our purchase. We were told that for all the know mice could have chewed wires so until the inspect the vehicle there was no guarantee. Also got a call a day later on voicemail stating we aren't sure if you have an appt but if you do there is a diagnostic fee until it was proved to be a warranty issue. If I could return my truck for a full refund I would!!!!!!! More

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Very good experience today especially Fabian also Diane and Nancy also Greg thank you all and Nancy also Greg thank you all More

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Excellent experience. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. Fabian was a pleasure to deal with and very helpful with explaining all the features. This is my second vehicle from this dealer. More

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BAD BUSINESS! Bought the service loaner car "as new" because it never left the dealerships ownership, and they showed a clean CARFAX. Got the car home and was loo Bought the service loaner car "as new" because it never left the dealerships ownership, and they showed a clean CARFAX. Got the car home and was looking through the paperwork and we found an extensive, itemized, front end repair invoice that was done through the dealership!!! We brought the car back the next day and they claimed they knew nothing about it. Then they offered to make it right by "giving us a GREAT break on a brand-new car." They then proceeded to try to sell us another car for over $2000 more than they had advertised it for online with a higher interest rate than advertised online, until I pulled up the ad on my phone and showed them. The person we dealt with said he was not a salesman but worked in finance and took his direction directly from the general manager. So, we walked away with the new car for the advertised price and interest rate, no great break there except for the advertised interest rate, AND they posted the original Intense blue, 2023 Hyundai Elantra limited, back on their website for sale for the same price as a CERTIFIED PRE-OWNED car with NO ACCIDENTS OR DAMAGE REPORTED on the CARFAX!!! If you look at the hood carefully, you can see that it's slightly off. Signed, THE Wife More

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Fabian was knowledgeable and professional and was able to answer all my questions. He was courteous and generally a nice person! answer all my questions. He was courteous and generally a nice person! More

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Not a bad dealership for hyundai. People are kind and helpful. Easy to make appointment for service. People are kind and helpful. Easy to make appointment for service. More

by TRY0708 Verified Customer Verified Customer

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I had a great experience dealing with Key Hyundai from Salem. Fabien and crew were great! Salem. Fabien and crew were great! More

by josephdonahue Verified Customer Verified Customer

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Easy process and easy to work with to get a great deal with the vehicle i wanted with the vehicle i wanted More

by hatatterfield Verified Customer Verified Customer

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Fabian was great to deal with. He took the time to show me all the features of the vehicle I was interested in. He took the time to show me all the features of the vehicle I was interested in. More

by Zoe Verified Customer Verified Customer

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