Fabian Murillo | Page 44

Poor customer service I purchased a used 2016 checy cruze for my daughter on January 23, 2017. There was only one key so Brad, the salesman said he would get and send(mail I purchased a used 2016 checy cruze for my daughter on January 23, 2017. There was only one key so Brad, the salesman said he would get and send(mail) another key. The other key came in on January 27th. I contacted Brad on February 8 to see if he sent the key. He told me his was waiting for the gas card and asked me if I wanted him to send the key by itself and I said yes. My daughter lost her other key on February 10th. I contacted Brad to see if he sent the spare key and he said no. I picked up the spare key from the dealer on February 14. Since my daughter lost the other key the Chevy dealer by us is charging 140 to reprogram the key. I called Brad and he said there is nothing Chevy of Hodgkins will do. I told him if he would have mailed the key when he received it on the 27 of January my daughter would have been able to program the new key. He told me he was waiting for the gas card to come in and that is why he didn't send it. I find it hard to believe that they are out of gas cards for more than a week. I had to go back and re-sign warranty paperwork that was incorrectly filled out by the salesperson on the 23 of January and they told me they would give me a gas card because I had to come back in and sign- i went back in to sign on January 26 - so they have been out of gas cards since January 26. I have not received a gas car nor do I expect to. If Brad would have sent the key on the 27 of January my daughter would not have to pay $140 to program a key. Very poor customer service. More

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No better place From the get go I could tell this place would be a different experience. Generally car dealerships will add a lot of pressure into a purchase. Mark an From the get go I could tell this place would be a different experience. Generally car dealerships will add a lot of pressure into a purchase. Mark and his sales-team both emphasized there was no pressure to leave the dealership with a car and even encouraged the idea of taking any necessary time to think about a purchase. When it came time to finally get into a vehicle, Mark and his staff were nothing other than accommodating. They explained the process in plain English and still managed to maintain a high level of professionalism. I will definitely be recommending Advantage Chevy and Mark to friends in the future! More

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Great Car Buying Experience, Big Thanks to Fabian Murillo. Went to many dealerships and spoke to many salesman but Fabian was by far the most helpful and knowledgable. If you want an easy car buying experience Went to many dealerships and spoke to many salesman but Fabian was by far the most helpful and knowledgable. If you want an easy car buying experience and a salesman who is knowledgeable and cares deeply about customers this is your guy. The dealership has good cars for good prices, I would definitely come here again! More

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Wonderful! It was a blessing being there! They got me exactly Also staff were great and my sale consultant Brent Grilliland was very patient and all about the bu It was a blessing being there! They got me exactly Also staff were great and my sale consultant Brent Grilliland was very patient and all about the business! More

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1st Leasing Experience Fabian was very helpful in my first time leasing experience. I am very happy with my Chevy Cruze and will continue to come to this dealership! Fabian was very helpful in my first time leasing experience. I am very happy with my Chevy Cruze and will continue to come to this dealership! More

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car purchase I'm happy to have bought a car from advantage. Fabian Murillo was our salesman, I highly recommend him!! He did everything the help me out! I'm happy to have bought a car from advantage. Fabian Murillo was our salesman, I highly recommend him!! He did everything the help me out! More

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great service When I purchased my chevy Cruze, I got excellent service from Fabian Murillo. He is very nice and patient, he never rushed us or pressured us to find When I purchased my chevy Cruze, I got excellent service from Fabian Murillo. He is very nice and patient, he never rushed us or pressured us to find a vehicle. He worked hard to make sure the vehicle i chose was perfect for me. I am glad i was referred to Fabian by a relative. I recommend him and Advantage Chevy to every one, they do great service. More

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Stress free purchase, deal with Fabian! My boyfriend had a great experience back in January, so I decided to check out their inventory and stop by. Although our first visit it was not as ple My boyfriend had a great experience back in January, so I decided to check out their inventory and stop by. Although our first visit it was not as pleasant, the second time I went in there ( since I fell in love with a Chevy Malibu), I asked for a different salesperson and Fabian was our guy. I am very happy that I went back! Fabian was very professional and patient with me, although we came right before closing time. I was surprise how stress free and easy he made this experience for us. Since I was a first time car buyer I was expecting the total opposite. He took his time with us, did not rush us at all and worked to meet our budget on the car, so I was pleased to give him my business. I know I will go back to him on my next purchase and will recommend him to everybody! he's amazing! More

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EXCELLANCE CUSTOMER SERVICE. A great big thanks goes out to all the people in the service department especially Raul, Val, Dena and the lady in the parts for such great customer s A great big thanks goes out to all the people in the service department especially Raul, Val, Dena and the lady in the parts for such great customer service. You guys are always so friendly and helpful when I have brought my car in for service and because of you I would definitely buy another care from Advantage and I would make sure Fabian is my salesman. So keep up the good work. Hey Mark Ott they deserve dinner and drinks on you ! Doesn't hurt to try guys ! :) More

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Not worth it I purchased a car on 05/03/14 and was not able to drive it until 07/01/14. That was GM's fault, not the deaer. However, the staff seem to have a diffe I purchased a car on 05/03/14 and was not able to drive it until 07/01/14. That was GM's fault, not the deaer. However, the staff seem to have a different attitude toward you once they have your money. They gave me a loaner for 2 weeks out of the 2 months that I waited for my vehicle, so that part was kind of nice. But, they acted like I owed them something because they gave me the loaner. They called me several times and told me my car would be ready- it wasn't. This went on for about a week. Once I picked up the car, they left it with a qurter of a tank. They also lost the owners manual and floor mats. When they were confronted, they kept bringing up the fact that they gave me a loaner. They were told that this was appreciated, but it had nothing to do with what I was talking about. They were supposed to fix a sway bar link that was making a clunking noise, car is still clunking. Needless to say I won't be going back at all in the future. I'm finding another dealership for both service and future purchases. More

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