Fabian Perez-Arcos | Page 3

Findlay Nissan Henderson responded

hank you for sharing your feedback. We sincerely apologize for the extended wait time and for not having your vehicle washed as expected. We understand how frustrating it can be when your visit doesn't meet your expectations, especially for a routine service like an oil change. Providing timely service and clear communication are important to us, and we're sorry we fell short during your visit. We'd appreciate the opportunity to learn more about your experience and see if there's anything we can do to make things right. Please contact us at your convenience and ask for management. Thank you for bringing this to our attention. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear you received great, friendly, and informative service from our team. It means a lot to know you feel confident continuing to bring your truck to us. We truly appreciate your trust and look forward to taking care of you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear you had a great experience with our team and that you felt well cared for and kept informed throughout the process. Providing clear communication and attentive service is always our goal. We truly appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback and for sharing both the positives and your concern. We’re glad to hear your visit was fast and communicative, and that the check-in and pickup process went smoothly. That said, we sincerely apologize for the handprint left on your vehicle. That is not the level of care we expect or aim to provide, and we understand how frustrating that can be. We will share this with our team to reinforce proper handling and cleanliness standards when working around customer vehicles. We truly appreciate you bringing this to our attention and giving us the opportunity to improve. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust and loyalty to Findlay Nissan! We're thrilled to hear that our team consistently provides you with excellent customer service and that you feel welcomed and acknowledged as soon as you arrive. We know your time is valuable, so we're especially pleased that we've been able to get you back on the road quickly. We truly appreciate your kind words and look forward to serving you for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and recommendation! We’re delighted to hear that you received good service and attentive care from our team. Referrals from satisfied customers mean a great deal to us, and we truly appreciate you recommending us to your friends. Thank you for your trust, and we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We’re so glad Fabian was able to step in and help get everything taken care of, even with the mix-up at the other dealership. Providing excellent service and making things easy for our customers is always our goal. We truly appreciate your kind words and your support! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful feedback! We’re happy to hear you had a great experience with our team. Fast service, clear communication, and friendly customer care are all things we strive for, so it’s great to know we delivered that during your visit. We truly appreciate your support and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your loyalty over the past 6 years and for sharing your experience with us. We’re especially happy to hear that Oscar and Fabian have continued to provide you with great service and take good care of you over the years. We also appreciate your honest feedback regarding the sales experience, as it helps us improve. We truly value your continued support and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re glad to hear you had an excellent experience and that the work was completed quickly. We also appreciate your understanding when the issue came up, and we’re happy we could resolve it promptly. Thank you again for your support! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan