Fabian Perez-Arcos | Page 3

Findlay Nissan Henderson responded

Thank you for your feedback and for sharing both the positives and your concern. We’re glad to hear your visit was fast and communicative, and that the check-in and pickup process went smoothly. That said, we sincerely apologize for the handprint left on your vehicle. That is not the level of care we expect or aim to provide, and we understand how frustrating that can be. We will share this with our team to reinforce proper handling and cleanliness standards when working around customer vehicles. We truly appreciate you bringing this to our attention and giving us the opportunity to improve. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust and loyalty to Findlay Nissan! We're thrilled to hear that our team consistently provides you with excellent customer service and that you feel welcomed and acknowledged as soon as you arrive. We know your time is valuable, so we're especially pleased that we've been able to get you back on the road quickly. We truly appreciate your kind words and look forward to serving you for many years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words and recommendation! We’re delighted to hear that you received good service and attentive care from our team. Referrals from satisfied customers mean a great deal to us, and we truly appreciate you recommending us to your friends. Thank you for your trust, and we look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We’re so glad Fabian was able to step in and help get everything taken care of, even with the mix-up at the other dealership. Providing excellent service and making things easy for our customers is always our goal. We truly appreciate your kind words and your support! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your wonderful feedback! We’re happy to hear you had a great experience with our team. Fast service, clear communication, and friendly customer care are all things we strive for, so it’s great to know we delivered that during your visit. We truly appreciate your support and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your loyalty over the past 6 years and for sharing your experience with us. We’re especially happy to hear that Oscar and Fabian have continued to provide you with great service and take good care of you over the years. We also appreciate your honest feedback regarding the sales experience, as it helps us improve. We truly value your continued support and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re glad to hear you had an excellent experience and that the work was completed quickly. We also appreciate your understanding when the issue came up, and we’re happy we could resolve it promptly. Thank you again for your support! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words and thoughtful review! We are truly grateful for your recognition of our team’s customer service, communication, professionalism, and dedication. Providing a transparent and positive experience for our customers is always our top priority. We appreciate your trust in our Nissan team and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We’re glad to hear you’ve consistently experienced friendly, reliable, and efficient service with our team. Your continued trust means a lot to us, and we look forward to seeing you again for your future service needs! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re glad to hear Fabian was so helpful and kept you fully informed throughout your visit. Providing clear, knowledgeable service is what we aim for, and we’ll be sure to share your kind words with him. We appreciate your support! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan