Fabian Perez-Arcos | Page 4

Findlay Nissan Henderson responded

Thank you for the kind words! We’re glad to hear our team was able to clearly explain what your car needed and provide great customer service. We truly appreciate your feedback and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re glad to hear you appreciated the checklist information and that overall your visit was a good one. We also understand your note about the check-in process and the wait, and we’re always working to improve staffing and efficiency so we can better serve our customers. We appreciate you taking the time to share your experience and hope to make your next visit even smoother. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We're glad to hear that your concerns were resolved and that you had a positive experience with us. If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for giving us a try and for your kind words! We’re so glad your first visit was a rewarding experience and that you felt well taken care of. We look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We're glad you enjoyed the clean environment and the complimentary coffee and water—it’s all part of making your visit more comfortable. We also appreciate your trust in us to take care of your vehicle and are happy we could help identify additional needs. Your loyalty means a lot, and we’ll keep working hard to provide the same level of service every time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re so glad to hear that our team has been helpful in answering your questions and that you feel comfortable during your visits. Providing a clean, welcoming environment and a knowledgeable, friendly staff is very important to us. We truly appreciate your support and look forward to continuing to take great care of you and your vehicle! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Fabian and the entire team are dedicated to providing friendly and efficient service, and it means a lot to know we’re meeting your expectations. We look forward to continuing to take great care of you and your car! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your continued trust in us! We're glad to hear that your fleet service visits are consistently quick and convenient, and that our team keeps you informed every step of the way. Providing clear communication—along with photos and videos of the work—is something we take pride in, so it’s great to know you find it valuable. We truly appreciate your support and look forward to keeping your vehicles running smoothly! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re glad to hear you’ve had such a positive experience and that your vehicle is always well taken care of. We’ll be sure to pass your feedback along to Fabian—he’ll really appreciate it. Thank you for your continued trust, and we look forward to serving you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we understand your concerns and appreciate the opportunity to address them. We’re sorry for any frustration regarding the timeline and cost. The total repair time includes not only the hands-on labor to replace the radiator and thermostat, but also time for diagnostics, system testing, coolant flush, refilling, ensuring there are no leaks, and confirming everything is operating properly. Labor rates also reflect the skill, equipment, and warranty behind the work performed. That said, you absolutely deserve transparency. We’d be happy to provide a detailed, itemized breakdown of the labor and go over everything with you so you feel confident in the charges. Please feel free to contact us directly at your convenience, and we’ll make sure all your questions are answered. We appreciate your business and the chance to clarify this for you. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan