Fabian Perez-Arcos | Page 9

Findlay Nissan Henderson responded

Thank you for the great review! We’re happy to hear that your experience with the dealership has been positive and that our service team continues to provide fast and efficient care. We truly appreciate your trust and look forward to serving you again! Alyx Gargiulo Customer Relations (702)558-5826

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We’re very sorry to hear about the difficulty you had getting updates and clear timelines — that’s not the level of communication we aim to provide. We’re glad Fabian was able to take care of things for you in the end, but we understand the experience as a whole should have been smoother. We appreciate you bringing this to our attention and will be using your feedback to improve our follow-up and response times. If there’s anything more we can do to help or if you have any remaining concerns, please don’t hesitate to reach out. We truly value your business and the opportunity to make things right. Alyx Gargiulo Customer Relations (702)558-5826

Findlay Nissan Henderson responded

Thank you so much for your wonderful review! We’re thrilled to hear that Fabian consistently provides you with helpful, knowledgeable, and efficient service. Your satisfaction is our top priority, and it means a lot to know he’s made such a positive impact. We truly appreciate your kind words and look forward to continuing to give you the best service for years to come! Alyx Gargiulo Customer Relations (702)558-5826

Findlay Nissan Henderson responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the disappointing experience you described. This is not the level of service we strive to provide, and we regret that we did not meet your expectations. We understand how frustrating it must have been to not receive a call back, and we are concerned to hear that your interaction with our management team did not resolve the issue. Please know that your comments are being taken seriously, and we will be reviewing this matter internally to ensure it is addressed. We value your business and would welcome the opportunity to speak with you directly to learn more and work toward a resolution. If you are willing, please contact me at your convenience so we can assist you personally. Thank you again for bringing this to our attention. Alyx Gargiulo Customer Relations (702)558-5826 agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for your wonderful review! We’re glad to hear that Fabian kept you updated throughout the process and that your repairs were completed on time and as expected. We truly appreciate your trust in us! Alyx Gargiulo Customer Relations (702)558-5826

Findlay Nissan Henderson responded

Thank you for the great review! We’re glad to hear Brandon provided excellent service and kept you updated throughout your visit. We appreciate you choosing us! Alyx Gargiulo Customer Relations (702)558-5826

Findlay Nissan Henderson responded

Thank you so much for your wonderful review! We're thrilled to hear you've enjoyed our prices, service, and team—and we truly appreciate your loyalty over the past six years. It’s customers like you who make what we do so rewarding. We look forward to serving you for many more years to come! Alyx Gargiulo Customer Relations (702)558-5826 agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Findlay Nissan Henderson. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

Findlay Nissan Henderson responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

Findlay Nissan Henderson responded

Thanks for sharing your thoughts about your experience with Findlay Nissan Henderson. We appreciate your business and hope to see you again soon! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014