Fadi Yanni | Page 5

Vallejo Hyundai responded

Thank you for choosing Vallejo Hyundai and for sharing your experience. We’re glad to hear our team made the process efficient and helped you get the deal and vehicle you wanted without unnecessary delays. We truly appreciate your business and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

We’re thrilled to hear that our team made your car-buying experience the best you’ve ever had. Providing a professional, smooth, and memorable experience is exactly what we strive for, and your recommendation truly means a lot to us. Thank you for choosing Vallejo Hyundai—we look forward to taking care of you again in the future. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Robert, thank you for your continued trust and loyalty to Vallejo Hyundai. We truly appreciate you being a long-time customer, and it means a great deal to hear that this was one of your best experiences since purchasing your Sonata. Our team works hard to deliver consistent, high-quality service, and feedback like yours lets us know we’re on the right track. We look forward to continuing to take care of you for many years to come. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback! We truly appreciate you choosing Vallejo Hyundai and are glad our team was able to assist you with your purchase. Enjoy your new vehicle, and Happy New Year. We look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your leasing process. What you described is not acceptable and does not reflect the level of communication, coordination, or customer care we expect from our team. The breakdowns you noted—pricing consistency, interdepartmental communication, paperwork accuracy, and overall professionalism—are being taken very seriously and reviewed internally. While I appreciate you recognizing Diana for her efforts, it’s clear we fell short in too many other areas, and for that I take full responsibility. I would welcome the opportunity to speak with you directly, review what went wrong, and ensure any remaining concerns are fully addressed. Your experience provides important feedback, and we will use it to improve our processes and training moving forward. Thank you again for bringing this to my attention. Sincerely, Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for taking the time to share your experience. We’re glad to hear Cruz provided excellent service and made your purchase quick and seamless. Congratulations on your new vehicle, and thank you for choosing Vallejo Hyundai. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

James, thank you again for choosing Vallejo Hyundai and for taking the time to share your experience on another platform. We truly appreciate the consistency of your feedback. We are glad the distance was worthwhile and that our team was able to make the process clear, efficient, and respectful of your time. It is great to hear that Cruz and Fadi were able to align everything upfront, allowing your visit to be focused on a smooth delivery rather than lengthy negotiations. We also appreciate you recognizing Anthony for keeping the paperwork process straightforward and pressure-free. Creating a transparent, welcoming environment—from sales to finance to service—is a priority for us, and we are pleased that you and your family felt that throughout your visit. Thank you again for your trust and recommendation. We look forward to welcoming you back in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Gordon, for sharing your feedback. We’re glad to hear our team provided clear guidance, maintained open communication, and made sure you were informed throughout your visit. Delivering attentive and respectful service is always our priority, and we truly appreciate you taking the time to recognize the effort. We look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. While I’m glad to hear the overall purchase process was satisfactory, I’m truly sorry for the confusion and inconvenience you experienced regarding Bluelink. That is not the level of product knowledge or communication we expect from our team. Your feedback is taken seriously and will be used as a coaching opportunity to ensure clearer, more accurate information is provided moving forward. I would appreciate the opportunity to speak with you directly to better understand your experience and see if there’s anything we can do to make this right. Please feel free to contact me directly at asaleh@vallejohyundai.com . — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your feedback. We’re happy to hear that Sandra and the entire team provided you with such a great experience. Delivering outstanding service is always our goal, and we truly appreciate you choosing Vallejo Hyundai. — Aiman Saleh General Manager Vallejo Hyundai