Fahad Arshad | Page 2

Thanks very much to Howard and Jonny for their help and really understanding what costumer need really understanding what costumer need More

Helpful 0

Report | Print

Good customer service good welcome good lestening explain all the details and professional personal I recommend mes Freinds to come at this location Special Brian terbicka all the details and professional personal I recommend mes Freinds to come at this location Special Brian terbicka More

Helpful 0

Report | Print

Johnny was incredibly knowledgeable. He showed me a bunch of tips that I could not even imagine. WOW. He knows every nook and cranny of the car and I was impressed. Thank you Johnny. He showed me a bunch of tips that I could not even imagine. WOW. He knows every nook and cranny of the car and I was impressed. Thank you Johnny. More

Helpful 0

Report | Print

Deceptive sales practices Vito was my sales person. He did not present the car as it was particularly during the negotiations. He did not print out the sticker on the car or go over what the options we He did not present the car as it was particularly during the negotiations. He did not print out the sticker on the car or go over what the options were. He had told me that there was collision sensors and park assist when there was not. I didn’t learn this till several weeks after when Johnny went over all of the items on the car.Jonny was great . He was very patient and a great teacher. I was also told that the car had navigation when it did not. When I sat with the business manager, he mentioned to me that the car was a loaner. I did not know this. Again, I would not have negotiated the price that I did had I known it was a loaner and had several people driving it. When I brought this up to Vito, he said he did not know that it was a loaner. Danny said of course it was a loaner. You should’ve known that. Again deceptive practices. I was ready to walk out at this point, but I spoke with Nikko the business manager who took another $500 off of the price of the car. I did want the warranty to be extended, but he said he could not do that. The time that I spent in the dealership was many hours. They kept rushing me to get the money to them for the car but it was getting late in the day. I had to go back to the dealership several times to complete this transaction. They kept trying to push financing on me which I didn’t want. I had my own financing. The business manager was very rude and reached over and grabbed a pen out of my hand that was given to me to sign the paperwork. In this time of Covid and with the Mercedes dealership, they should at least give you a free pen to use that is clean. I told him I was transferring my plate several times and yet I was charged for a new registration. Nico did reimburse me for that. Also, I was told that the car would be , not able to be delivered until till 4 o’clock waiting all day for it because it had to be inspected. Although I found out it was inspected a month prior. When the car was delivered to me, Danny really didn’t go over the car with me at all, and I had to ask for a owners manual. I realized when I went over the inspection, there was no spare tire which was checked off on the inspection Nico reconciled that and got me a spare tire, which unfortunately does not fit inside the trunk. I would not recommend this dealership because of all of these issues that I had particularly with Vito oh, by the way, thought it was important for me to know that he had five stars on his reviews which I thought was unprofessional. After I went through a final run through with Danny several weeks later, I realized that the park assist that I thought I had in the car and front collision sensors and navigation were not part of the package that I thought I was getting. I would’ve negotiated a much lower price. I believe I over paid for this car and there’s nothing I can do about it now. More

Helpful 0

Report | Print

Mercedes Benz of Natick understands and provides customer service and comfort to a point that I feel sure that the work done on our vehicle is of equally excellent standards service and comfort to a point that I feel sure that the work done on our vehicle is of equally excellent standards More

Helpful 0

Report | Print

Mercedes Benz of Natick. Good people to buy from. Very happy with the experience. Worth the trip. Good people to buy from. Very happy with the experience. Worth the trip. More

Helpful 0

Report | Print

Vito, Danny and Jonny were amazing throughout my experience here at this Mercedes dealership. These guys were very generous and friendly. I was able to learn all about my new car and today I am amaz experience here at this Mercedes dealership. These guys were very generous and friendly. I was able to learn all about my new car and today I am amazed I thought Tesla had a lot of advanced technology but my new AMG SL63 by far is much more than my previous car. I am happy to know how to use this beautiful car and Jonny was able to show me and my wife a full professional tutorial of the in and outs and everything I needed to know. More

Helpful 0

Report | Print

Always very professional & polite-always solve my problems-I have had the same service rep for years(Fred Romsey,Jr) and he is terrific-we have a great relationship & he always serves my needs best! problems-I have had the same service rep for years(Fred Romsey,Jr) and he is terrific-we have a great relationship & he always serves my needs best! Been a customer for over 40 years! More

Helpful 0

Report | Print

The staff :the receptionist, the sales manager , general Manager, business manager , leasing , and specially the dealer (steve boston), are very helpful and nice . They went above and beyond. Manager, business manager , leasing , and specially the dealer (steve boston), are very helpful and nice . They went above and beyond. More

Helpful 0

Report | Print

First class all the way-from reception to sales to management. Don’t bother going anywhere else! management. Don’t bother going anywhere else! More

Helpful 0

Report | Print