Felix Gutierrez | Page 13

Oil change Accomplished what I needed, job was well done, truck was washed nicely, service techs were friendly, restroom was clean and tidy, waiting area was ple Accomplished what I needed, job was well done, truck was washed nicely, service techs were friendly, restroom was clean and tidy, waiting area was pleasant More

by KENT11 Verified Customer Verified Customer

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Service summery My first service experience went well. My questions were answered as this was a new car. Job was completed in the expected time told. I appreciated th My first service experience went well. My questions were answered as this was a new car. Job was completed in the expected time told. I appreciated the summery printout. More

by hgdem Verified Customer Verified Customer

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The service here is really great. And they are very helpful I really enjoyed coming to this dealership because they can help you find whatever you need. Also they are very helpful and have good service. I really enjoyed coming to this dealership because they can help you find whatever you need. Also they are very helpful and have good service. More

by VERALY81 Verified Customer Verified Customer

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Great Truck ! The hole experiance was vantastic. Friendly courtious genuan and caring about myself and my wife ,no pressure two thumbs up👍👍 thank you very much to The hole experiance was vantastic. Friendly courtious genuan and caring about myself and my wife ,no pressure two thumbs up👍👍 thank you very much to all the staff at Steve Landers Toyota. More

by WGWOODWARD Verified Customer Verified Customer

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Excellent Felix well introduced the features and functions with explicit descriptions and great patient. We had great conversations. The car is satisfying. It w Felix well introduced the features and functions with explicit descriptions and great patient. We had great conversations. The car is satisfying. It was a delightful experience. More

by YANGYANGLONG223 Verified Customer Verified Customer

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Great Experience! I brought my 4 runner in to get oil change and tires rotated. They serviced my car and washed it in a short amount of time. They have a nice waiting a I brought my 4 runner in to get oil change and tires rotated. They serviced my car and washed it in a short amount of time. They have a nice waiting area with coffee, popcorn and sodas. You can watch TV while you wait! Thank you Steve Landers Toyota for making this a great and enjoyable experience. More

by Deb Verified Customer Verified Customer

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Good experience Always good experience at this location. They always explain what they are working on and check for recalls. Jason is always friendly and gets me in a Always good experience at this location. They always explain what they are working on and check for recalls. Jason is always friendly and gets me in and out quickly. More

by JOHNSAMUELREID Verified Customer Verified Customer

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Management sets the tone. Set up appointment two days prior with VIN, name, phone, and recall issue. Dropped off at 8:15am, they handed me my claim check and I left. Should h Set up appointment two days prior with VIN, name, phone, and recall issue. Dropped off at 8:15am, they handed me my claim check and I left. Should have been 90 minute "master switch" recall. 3 hours later, I called to check in since I had not heard from anyone. Apparently, the service rep was not even on-site. He could not find any info on my vehicle, and he could not even tell me what time the dealership closed on a Saturday (which it was). Drove back to dealer assuming 3hrs was long enough to do a 90 minute job. That was not the case. The service rep, Jason, could not find me in the "system" even though I had an appointment and a claim check. I pointed to my truck, which had been moved from the service check-in lane, to a place outside in their parking lot. Apparently, I had never been "entered" into the system. Not sure how many times you have to be entered, but I erroneously assumed one time would be enough. Left it again, wasted trip, and was called and informed later that afternoon at 3:15 that my vehicle was ready to pick up. Even though I had given them all of my info prior to showing up, given a claim check by an employee who gave me no other instructions when he handed me that claim check,, and that same employee said thank-you and he and others in the service area watched me walk back out to my ride, Jason let me know it was my fault that I did not come back in and "check-in" to the KARMA system with a service advisor. I sincerely believe that if I did not ever call back in, my vehicle would still be sitting in their parking lot. It was clear to me that procedures were not being followed or enforced, and accountability was lacking as well. Management sets the tone, and now you know what that tone is. It may save you the hassle if you read this first.. More

by Rogers AR Verified Customer Verified Customer

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Maintenance Excelent service ,friendly environment,friendly attention,fast service i definitely recommend Toyota to my friends and family,they answered all my que Excelent service ,friendly environment,friendly attention,fast service i definitely recommend Toyota to my friends and family,they answered all my questions and helped all the time More

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Oil change Great customer service! Friendly and very efficient. I’m very impressed with the staff and how welcoming they are. They said it would be an hour for Great customer service! Friendly and very efficient. I’m very impressed with the staff and how welcoming they are. They said it would be an hour for oil change and it was completed in that time frame. More

by MARBAR804 Verified Customer Verified Customer

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