Felix Le | Page 4

INFINITI of South Bay responded

Cheryl, thank you so much for your truly wonderful review! We are absolutely thrilled to hear that you are consistently pleased with the service you receive on your car. It’s especially gratifying to hear you describe our customer service as phenomenal and that our team takes the time to thoroughly explain everything about your car. Ensuring clarity and providing great service are our top priorities, and your feedback confirms we’re hitting the mark every time you visit. Your kind words are a massive source of encouragement for our entire Service Department. We appreciate you choosing INFINITI of South Bay for your car care needs, and we promise to continue delivering this exceptional level of quality every time. Thank you, from all of us, for your loyalty and amazing support! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

An Epic Reply to the Legendary TDHC! 😆 TDHC, this is, without a doubt, one of the most creative and entertaining reviews we have ever received! Thank you so much for taking the time to share your INFINITI of South Bay experience with such incredible flair, humor, and appreciation. 😆 Your narrative, from the unfortunate 'gremlin' interruption to the dramatic 'dun dun dun' reveal at Payment Time, is truly exceptional. We are absolutely honored that our rapid, coordinated response—from the immediate rescue unit dispatched by the specialized Edson to the Service Advisors who executed their work like a high-speed, precision NASCAR/Formula 1 'Pit Crew'—met your highest expectations. 😆 We’ll pass along your fantastic praise to Jaime, your award-winning 5-Star Concierge, and send a massive shout-out to Kaila for making Payment Time such a delightful, zero-dollar moment. A special thank you to Anita as well; your eloquent and humorous endorsement of the supplemental coverage provides the absolute best testimonial for priceless peace of mind. 😆 We're glad those pesky gremlins were "humanely sorted," and that you were able to recharge at our Starbucks Lounge! You are absolutely right—those donuts are mandatory, and your advice to future customers is spot on. 😆 Thank you again for your loyalty since 2021 and for making us smile with this wonderfully positive and hilarious review. We look forward to seeing you soon! Kelvin Bratcher Owner and Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Deva, Thank you for taking the time to provide feedback on your recent service experience. We appreciate you bringing this specific situation to our attention. ⭐ While we are glad that the special request you noted was ultimately taken care of and resolved before you left, we sincerely apologize for the initial oversight. Having to return to the Service Drive and repeat a specified request is an inconvenience, and we regret that we fell short of delivering perfect execution the first time. ⭐ We are committed to providing attentive service and ensuring every detail and special request is handled correctly. Thank you for your patience and for allowing us the opportunity to immediately correct the matter. We have addressed this feedback with our team to reinforce the importance of meticulous detail in our processes. ⭐ We value your business and look forward to demonstrating our commitment to complete, accurate service on your next visit! ⭐ Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your 5-star feedback! We are deeply grateful for your loyalty and for highlighting the consistently excellent service you receive. It is fantastic to hear that Jaime and Edson are proactively managing the care and maintenance of your Q50. Their commitment to providing clear advice and anticipating your needs is exactly what we strive for, and we are proud to have them on our team. We are also delighted that you appreciate the complimentary detailing; making sure you drive away in a clean car is a standard we uphold, and it is rewarding to know these efforts are noticed. We value your business and look forward to continuing to provide you with reliable and exceptional service for years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Will, Thank you so much for this truly glowing 5-star review! To be called the 'hallmark of client satisfaction, service, and expertise' is the highest compliment we could ever receive, and it serves as a powerful validation of the commitment our entire team makes every single day. We are especially honored by your dedication to INFINITI of South Bay for over seven years. Your loyalty means the world to us, and it is customers like you who inspire us to continue delivering the absolute best in customer care and service satisfaction. Thank you again for taking the time to share your wonderful experience. We look forward to serving you for many years to come! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson made your visit smooth and efficient, from check-in to setting expectations and getting your vehicle back to you quickly. A “10 out of 10” experience is exactly what we strive for, and we’re so glad we delivered that for you and your wife. We truly appreciate your recommendation and look forward to welcoming you and your family back to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for choosing to make the switch to INFINITI of South Bay! We’re so glad to hear that our team’s attentiveness and customer service have made a positive impression. Keeping you informed every step of the way is very important to us, and we look forward to continuing to provide you with the excellent service you deserve. Welcome to the INFINITI of South Bay family! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re glad to hear you consistently find our dealership clean and welcoming, with prompt service and courteous team members. Making sure every visit is a great experience is what we aim for, and it’s awesome to know it shows. Thank you for your loyalty and we look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi John! Thanks so much for leaving this five-star review! We’re glad to hear that our drop-in service was prompt and friendly, and that getting a ride home was quick and easy. Making things convenient for our guests is always our goal. We really appreciate your feedback and can’t wait to see you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay