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Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 3

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
252 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

252 Reviews

Write a Review

252 Reviews of Fernando Cruz

April 03, 2026

Dealership Rating
Employee Rating

Fernando in service is the best! ! I would recommend him to anyone. Very helpful and informative More

by DEC199
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Recommend Dealer
Yes
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April 03, 2026

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Eric and his staff are prompt, polite and professional. Excellent experience with Columbia Ford , makes me proud to be a Ford owner ! More

by 317MISSIONS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Gates, Mike Pahlas

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April 01, 2026

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Employee Rating

Always very friendly and pleasant to talk to and to have service my car. They treat me and care with respect. More

by JESSL1204
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas , Monica

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April 01, 2026

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The dealership did a good prompt job. Great service, their are good people work in there More

by garywilcox8960
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Yes
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March 31, 2026

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Communication was amazing and getting updates were more important then knowing when exactly my car would be ready. Thankfully it was only 4 weeks. More

by tgianpoalo
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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March 29, 2026

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Employee Rating

Service department is fantastic. Always quick to help with anything I need. Also very patient with pleasant with customers. More

by Mark
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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March 28, 2026

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Employee Rating

Great service very quick and was taken care of Very happy with the service that I got More

by Skaterdude76mike
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Mar 28, 2026

Columbia Ford Kia responded

Thank you for choosing us for your Volkswagen service. We’re glad our team provided quick, attentive care. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 27, 2026

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Employee Rating

Always top notch service The service advisors are knowledgeable and are easy to work with More

by bill 1950
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Mar 27, 2026

Columbia Ford Kia responded

Thank you for recognizing our service advisors’ expertise and approachable nature. Fernando and our team appreciate your feedback and look forward to assisting you again with your Ford Escape. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 27, 2026

Dealership Rating
Employee Rating

I’ve been very pleased with the quality of the people I’ve dealt with at Columbia Ford More

by GUIWAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Wanegar

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Mar 27, 2026

Columbia Ford Kia responded

We’re thrilled to hear you’re pleased with our team’s service. It’s great to know the work on your Ford Ranger met your expectations. Thank you for the five-star rating, and we look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 26, 2026

Dealership Rating
Employee Rating

Eating at counter burping. .not allowing me to speak directly to diesel mechanic...towed it out More

by kilroyhalina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pahlas

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Mar 30, 2026

Columbia Ford Kia responded

KILROYHALINA- Thank you for your feedback. I am truly sorry for the unprofessional behavior you experienced at our service counter during your recent visit. We hold our team to high standards of professionalism and etiquette, and what you described does not reflect the environment we aim to provide. We are addressing this internally to ensure a more respectful and customer-focused experience moving forward. I also understand your frustration regarding communication with the technician, and we will continue working to improve how we relay information and updates to our customers. If you’re open to it, I would appreciate the opportunity to speak with you directly to learn more about your experience and see if there is anything we can do to make things right. I will try to call you to discuss, but please do not hesitate to call me directly at 860.228.2886. Thank you again for bringing this to our attention. Mike Pahlas Service Manager mpahlas@columbiaford.com

Mar 27, 2026

Columbia Ford Kia responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Pahlas Service Manager mpahlas@columbiaford.com

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