Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 2

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

4.8
276 Reviews
4.8

276 Reviews

Write a Review

Dealership Experience

6 yrs

Industry Experience

7 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

276 Reviews of Fernando Cruz

June 01, 2026

Dealership Rating
Employee Rating

Always great to work with and efficient. I love the new service where they came to my home to do an oil change. Initially I just had a Ford Transit camper van, but when it came to buying a n More

by myersk19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 01, 2026

Dealership Rating
Employee Rating

Fast service and very friendly, the dealership is very cool inside has a koi pond. Enjoyed watching the fish More

by Sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 31, 2026

Dealership Rating
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Always polite staff, easy to make appointment. Very clean waiting area. With coffee and breakfast available. Thank you.. More

by rskowalski4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube

May 30, 2026

Dealership Rating
Employee Rating

Always consistently good services. Repairs done as described. Friendly and professional staff. Dealership is welcoming and comfortable atmosphere to wait if needed. More

by Trouttravelers
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 29, 2026

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Great service at decent prices …. Staff is mostly Friendly , they offer pick up and deliver your vehicles which is amazing More

by dtssolutions1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube

May 28, 2026

Dealership Rating
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They do what they say they are going to do on time as always with a positive attitude. More

by doublegfarrier
Service Price Transparency
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Recommend Dealer
Yes

May 27, 2026

Dealership Rating
Employee Rating

JC was very easy to work with . Punctual , great follow up , innovative. He will do well in his journey . Jimmie in sales , the entire service team are exemplary More

by Sthaye002
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

May 20, 2026

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Fernando was excellent! As always it was a pleasure dealing with him and his department . More

by Sgonz101
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

May 18, 2026

Dealership Rating
Employee Rating

Switching to another one this one is very disappointing every visit is worse and worse More

by yvdoviaw
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Berube, Mike Pahlas

May 21, 2026

Columbia Ford Kia responded

Hello Yvdoviaw, We are very sorry to hear that you left feeling disappointed after your recent experiences with us. That is certainly not the level of service we strive to provide to our customers, especially those who have trusted us with multiple visits over time. Because this review is anonymous, we are unfortunately unable to look into the specifics of your situation or reach out directly to better understand what occurred. We would truly appreciate the opportunity to speak with you personally and see if there is a way to address your concerns and improve your experience moving forward. Please feel free to contact our management team at your convenience. Feedback like this is taken seriously, and we are always working to improve both our communication and customer experience. Eric Gates General Manager & Mike Pahlas Service Manager

May 12, 2026

Dealership Rating
Employee Rating

we used the mobile service and they were fantastic they were on time very respectful of our property and vehicle and worked to complete the job in a timely manner , More

by Barb and Dan Sargent
Service Price Transparency
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Recommend Dealer
Yes
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