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Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 4

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.7
273 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.7

273 Reviews

Write a Review

273 Reviews of Fernando Cruz

April 18, 2026

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Employee Rating

Great experience they were on time explained everything thoroughly no waiting and finished my vehicle earlier than I expected great job More

by DAN.FERRINGTON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 17, 2026

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The service department has been taken care of my trucks since they opened and always do a great job. Joe took great care of me. Much appreciated. Tom More

by tom Crossen
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 15, 2026

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The dealership is always very helpful, informative, courteous, and they do a great job servicing my vehicle. I very much appreciate the valet service. More

by GINAMARIE5897
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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April 15, 2026

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I have always had a good experience there. They are professional and very good at their jobs. More

by PHOLLISTER0
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Recommend Dealer
Yes
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April 14, 2026

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Awesome service, professional interaction with rep. Mobile service is revolutionary and makes service extremely convenient. More

by RMTHOMAS61
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 14, 2026

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This is a great dealership that is easy to work with and has very nice people More

by RAPISCITELLI
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Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates, Mike Pahlas , Kevin from mobile services

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April 13, 2026

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The salesman we had was not informed well and the communication was awful. We had to speak to the owner to get things done More

by Messier3
Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

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Apr 21, 2026

Columbia Ford Kia responded

Mr. & Mrs. Messier- Thank you for your feedback—we truly appreciate you bringing this to our attention. I’m glad I had the opportunity to step in and work with you directly to get everything back on track. We were able to adjust our shop flow to ensure your new Ford Explorer was handled by the properly qualified technician, which is exactly the level of care every vehicle deserves. We also understood the inconvenience caused while your vehicle was here, and it was important to us to make that right. I’m glad we could provide some relief during that time and arrive at a resolution you felt good about. It means a great deal to us that you chose to work with us—especially being referred by someone within the industry. That kind of trust is not something we take lightly. As mentioned, please feel free to reach out to me directly anytime you need assistance. I’m always here to help and ensure your experience is handled the right way from start to finish. We truly appreciate your business and the opportunity to earn your continued trust. Sincerely, Eric Gates General Manager Columbia Ford KIA 860.228.2886

April 07, 2026

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The valet vehicle pickup is amazing. Fernando was easy to talk with and responsive to my concerns. More

by chad.quensen
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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April 05, 2026

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It’s always A pleasure to do business at Columbia Ford— both in sales and service. More

by JANPROLL
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 05, 2026

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Employee Rating

Very nice costumer service and very friendly with comfortable waiting area and cafeteria free coffee and tea!🫶 More

by macuri.torres
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Recommend Dealer
Yes
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