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Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 6

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
252 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

252 Reviews

Write a Review

252 Reviews of Fernando Cruz

March 01, 2026

Dealership Rating
Employee Rating

They never told me my car had been in an accident, and their service department awful. They didn’t fully service my car twice when I brought it in. More

by idaryan27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas, Joe Brochu, Rush Wellington

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Mar 04, 2026

Columbia Ford Kia responded

Hi IDARYAN27! I am very sorry to hear about your subpar experience. I would like to gather some more information from you so we can arrange a satisfactory resolution to your concern. What about the servicing was not complete? Please give us a call so we can identify the proper things to discuss. Your username here makes it difficult to determine who you are and what you brought to us to service! Please call me at your convenience so I can help! Best, Mike Pahlas Columbia Ford KIA 860.228.2886

February 28, 2026

Dealership Rating
Employee Rating

Everything was great. Go back again next time send friends and have a nice day. welcome to Columbia. See you tomorrow. More

by DONNELL1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pahlas, Adam Wanegar

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Feb 28, 2026

Columbia Ford Kia responded

Thank you for sharing your experience. We’re glad your Ford F-250 service went smoothly and appreciate you recommending us to friends. We look forward to seeing you tomorrow! Mike Pahlas Service Manager mpahlas@columbiaford.com

February 28, 2026

Dealership Rating
Employee Rating

I just want to say thank you for the hard work excellent customer service . I was there for an oil service . More

by Camachito19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

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Feb 28, 2026

Columbia Ford Kia responded

We’re grateful you noticed the effort our service team put into your Kia Sportage Hybrid’s oil service. It’s great to hear you received excellent customer care and felt well looked after. If you need anything else, feel free to reach out to Bobby or Fernando. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 24, 2026

Dealership Rating
Employee Rating

Always pleasant. Staff is always pleasant and ready to assist. Before any unexpected work is done they explain/get permission. More

by TIFFANY.HAARMANN
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Feb 25, 2026

Columbia Ford Kia responded

It’s great to hear Fernando and our team provided pleasant assistance and clearly explained any needed work on your Ford F-150. Thank you for choosing us for your service. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 22, 2026

Dealership Rating
Employee Rating

They were awesome! They helped me out with my car and did a great job. Fernando was great with us and was very nice. Would definitely go back again! More

by mbenjamin0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 22, 2026

Columbia Ford Kia responded

Thank you for sharing your feedback. We’re delighted Fernando provided friendly and thorough care for your Ford Explorer. We look forward to welcoming you back. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 20, 2026

Dealership Rating
Employee Rating

Outstanding service, friendly professional stafff. They do great work on my Ford Explorer ST. Highly recommend! More

by bmac87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas, Mike Sorel

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Feb 20, 2026

Columbia Ford Kia responded

Thank you for sharing your positive experience. We’re glad our friendly, professional staff delivered outstanding service on your Ford Explorer ST. Your recommendation means a lot and we look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 19, 2026

Dealership Rating
Employee Rating

The service counter was chaotic when I arrived, I needed to talk to 3 different people just to get my appointment started. The café was closed and they didn’t offer anything to drink while I was waiting, my More

by Rhys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 20, 2026

Columbia Ford Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 18, 2026

Dealership Rating
Employee Rating

Amazing! ! Fernando was amazing! He was very personable and funny. I was late to my appointment and he accommodated effortlessly and put a smile on my face! More

by lauriemable4
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Feb 19, 2026

Columbia Ford Kia responded

We’re thrilled Fernando made your visit so enjoyable by accommodating your late appointment and bringing a smile to your face. Thank you for trusting us with your Kia and for sharing your experience. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 18, 2026

Dealership Rating
Employee Rating

So far everone at this organization has been excellent! ! We have had no issues so far. Very professional. More

by jmiannicelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

Report | Print
Feb 18, 2026

Columbia Ford Kia responded

We’re pleased to hear our team delivered professional service on your Kia K5 and that everything has gone smoothly. Thank you for sharing your experience. We look forward to helping you again in the future. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 17, 2026

Dealership Rating
Employee Rating

Friendly and efficient staff! They were able to promptly get me an appointment and answered all my questions. I was very happy with my experience here. I would recommend. More

by Kiki LaRue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 17, 2026

Columbia Ford Kia responded

Thank you for sharing your experience with us. We’re delighted our staff arranged your Kia Soul service appointment promptly and answered all your questions. We appreciate your recommendation. Mike Pahlas Service Manager mpahlas@columbiaford.com

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