Fernando Cruz | Page 6

Columbia Ford Kia responded

KILROYHALINA- Thank you for your feedback. I am truly sorry for the unprofessional behavior you experienced at our service counter during your recent visit. We hold our team to high standards of professionalism and etiquette, and what you described does not reflect the environment we aim to provide. We are addressing this internally to ensure a more respectful and customer-focused experience moving forward. I also understand your frustration regarding communication with the technician, and we will continue working to improve how we relay information and updates to our customers. If you’re open to it, I would appreciate the opportunity to speak with you directly to learn more about your experience and see if there is anything we can do to make things right. I will try to call you to discuss, but please do not hesitate to call me directly at 860.228.2886. Thank you again for bringing this to our attention. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for recommending us to others. It’s wonderful to know our team delivered top notch service on your Ford pickup. We look forward to assisting you again on your next visit. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for highlighting our team’s friendly, thorough, and trustworthy service on your Ford Fusion. Fernando and the team appreciate your kind words. We look forward to working with you again soon. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with our service department did not meet your expectations. What you described is not the level of care or consistency we strive to provide to every customer, whether it’s during the purchase process or long after the sale. We value long-term relationships and want every visit—sales or service—to reflect that. Because your screen name does not allow us to identify your visit, we would truly appreciate the opportunity to learn more about what happened and work toward a resolution. Please feel free to reach out to us directly at your convenience so we can address your concerns personally. Your feedback is important to us, and we hope to have the opportunity to earn back your trust. Mike Pahlas Service Manager 860.228.2886 mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for noting our organized facility and friendly staff. We’re delighted your Kia Sportage service made you feel like you were driving a brand new vehicle inside and out. We’ll share your feedback with Fernando and look forward to welcoming you back soon. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It’s great to hear we could schedule your Ford Maverick for the recall quickly and complete it within a few hours. Fernando and the service team appreciate your positive remarks about our service department. Thanks for sharing your feedback. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for choosing us to service your Kia Sorento. We’re glad Fernando and our service team could promptly address and resolve the issue when you stopped by. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for highlighting Fernando’s professional and friendly service during your Kia Sorento visit. We’re pleased to hear you enjoyed our clean, comfortable waiting area. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

It’s fantastic to hear our team delivered an outstanding car-buying experience with your new Kia Telluride. Thank you for sharing your feedback! Eric Gates General Manager egates@columbiaford.com

Columbia Ford Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Columbia Ford Kia. Mike Pahlas Service Manager mpahlas@columbiaford.com