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Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 5

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
252 Reviews

Dealership Experience

5 yrs, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.8

252 Reviews

Write a Review

252 Reviews of Fernando Cruz

March 09, 2026

Dealership Rating
Employee Rating

Been going to this dealership for years. Its always a pleasant experience! Fernando was extremely helpful More

by Dwebber104
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Mar 10, 2026

Columbia Ford Kia responded

Thank you for trusting your Kia to our service team over the years. It’s wonderful that Fernando has been so helpful during your visits. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 08, 2026

Dealership Rating
Employee Rating

It’s very easy to schedule service appointments and the dealership is an awesome place to wait while they complete your service. The staff are very friendly and knowledgeable!! Overall a great dealership! More

by kjtcougar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 08, 2026

Columbia Ford Kia responded

Thank you for the 5 star rating. We’re glad you found scheduling service for your Ford easy and that our waiting area offered a comfortable experience. Our team appreciates your recognition of their friendly and knowledgeable support. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 07, 2026

Dealership Rating
Employee Rating

Only been there for 2 oil changes. It went fine. I need 10 more words More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to have served your Ford twice for oil changes. It’s rewarding to hear everything went smoothly on both visits. We look forward to assisting with your vehicle’s future maintenance. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

I cannot say enough good things about the quality and honesty of the work performed here. I drive an hour away to use this dealership because no other location near me comes close to their level. More

by Abadcabassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas

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Mar 06, 2026

Columbia Ford Kia responded

It’s fantastic to know you choose us for Ford Expedition service even with the hour drive. We’re proud that our honest approach and quality work make the trip worthwhile and look forward to welcoming you back. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

I was happy with my service. . although I was late by 10 minutes they were able to get me in and out promptly. More

by YVONNERDENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch

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Mar 06, 2026

Columbia Ford Kia responded

It’s great to hear we could fit you in and complete your Kia service promptly despite your late arrival. We appreciate your flexibility and look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

Columbia Fird goes beyond and above to keep their customers happy and satisfied. Our family recommends Columbia Ford for your family More

by DARLENEOPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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Mar 06, 2026

Columbia Ford Kia responded

It’s great to know our team goes the extra mile to keep your family happy with our service. Thank you for recommending us and trusting us with your Kia Sorento. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

Joe and his team do a great Job. the mechanic know what they are done. i think that they are well train. . More

by SCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube

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Mar 08, 2026

Columbia Ford Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Columbia Ford Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 04, 2026

Dealership Rating
Employee Rating

Fernando was fantastic to work with. He went above and beyond to help. You are lucky to have an employee like Fernando. People like him are the reason customers will come back. More

by 4soups
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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Mar 04, 2026

Columbia Ford Kia responded

We’re thrilled Fernando exceeded your expectations during your Ford service. Your feedback about his dedication means a lot. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 02, 2026

Dealership Rating
Employee Rating

The associates with this dealership are very friendly, courteous and helpful. They ensure that your car buying or maintenance experience is superb. More

by weathernature
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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Mar 02, 2026

Columbia Ford Kia responded

Thank you for recognizing our friendly and courteous team. We’re delighted they made your Kia Niro EV service experience superb and look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 02, 2026

Dealership Rating
Employee Rating

Good service always text me and call good people I recommended always to the other people More

by vplandscaping76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 02, 2026

Columbia Ford Kia responded

It’s great to hear that Fernando and the team kept you updated with texts and calls during your Ford E350 Super Duty service. We appreciate you recommending our service to others and look forward to assisting you again soon. Mike Pahlas Service Manager mpahlas@columbiaford.com

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