Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 5

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.7
273 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.7

273 Reviews

Write a Review

273 Reviews of Fernando Cruz

April 03, 2026

Dealership Rating
Employee Rating

Excellent customer service. The dealership always provides professional service and customer care. There's a reason why their motto is, 'fixed right the first time'. It always i More

by Nategagnon1521
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 03, 2026

Dealership Rating
Employee Rating

Fernando in service is the best! ! I would recommend him to anyone. Very helpful and informative More

by DEC199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2026

Dealership Rating
Employee Rating

Eric and his staff are prompt, polite and professional. Excellent experience with Columbia Ford , makes me proud to be a Ford owner ! More

by 317MISSIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Gates, Mike Pahlas

April 01, 2026

Dealership Rating
Employee Rating

Always very friendly and pleasant to talk to and to have service my car. They treat me and care with respect. More

by JESSL1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas , Monica

April 01, 2026

Dealership Rating
Employee Rating

The dealership did a good prompt job. Great service, their are good people work in there More

by garywilcox8960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 31, 2026

Dealership Rating
Employee Rating

Communication was amazing and getting updates were more important then knowing when exactly my car would be ready. Thankfully it was only 4 weeks. More

by tgianpoalo
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

March 29, 2026

Dealership Rating
Employee Rating

Service department is fantastic. Always quick to help with anything I need. Also very patient with pleasant with customers. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 28, 2026

Dealership Rating
Employee Rating

Great service very quick and was taken care of Very happy with the service that I got More

by Skaterdude76mike
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 28, 2026

Columbia Ford Kia responded

Thank you for choosing us for your Volkswagen service. We’re glad our team provided quick, attentive care. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 27, 2026

Dealership Rating
Employee Rating

Always top notch service The service advisors are knowledgeable and are easy to work with More

by bill 1950
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 27, 2026

Columbia Ford Kia responded

Thank you for recognizing our service advisors’ expertise and approachable nature. Fernando and our team appreciate your feedback and look forward to assisting you again with your Ford Escape. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 27, 2026

Dealership Rating
Employee Rating

I’ve been very pleased with the quality of the people I’ve dealt with at Columbia Ford More

by GUIWAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Wanegar

Mar 27, 2026

Columbia Ford Kia responded

We’re thrilled to hear you’re pleased with our team’s service. It’s great to know the work on your Ford Ranger met your expectations. Thank you for the five-star rating, and we look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

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