Fernando Cruz | Page 7

Columbia Ford Kia responded

We’re glad our team could work with you to find a Kia that fit your budget. It’s rewarding to hear you felt supported throughout the process. Enjoy your new Kia and let us know if there’s anything else we can do. Eric Gates General Manager egates@columbiaford.com

Columbia Ford Kia responded

It’s great to hear Rush and our service team provided excellent care during your Explorer’s oil change. We’re delighted you enjoyed the interior of our facility. We look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re thrilled to receive your five-star review. We’re glad Fernando provided helpful service for your Kia Sportage and that our sales team supported your lease buyout. We appreciate your continued trust and look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re happy to hear your Ford C-Max service visit was quick and our team answered your questions promptly. Thank you for the five-star rating, and we look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re thrilled our team provided a friendly, efficient service for your Ford F-350 and completed the check-up before you headed out. Thanks for the 5-star rating, and we look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thank you for the 5-star rating and for recognizing our team’s quick work on your Kia Soul. We’re glad we could get you back on the road so swiftly and look forward to assisting with any future service. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

We’re delighted our team’s friendly atmosphere and clean facility made your visits enjoyable. Thank you for mentioning our breakfast options; we look forward to welcoming you back for your next Kia Sorento service.

Columbia Ford Kia responded

Thank you for choosing our service department for your Kia K5. We’re glad our team could clearly explain everything, perform a thorough inspection, and complete the work promptly, and that you were able to use your Kia credits on your oil change.

Columbia Ford Kia responded

Mr. & Mrs. Connors- We’re sorry you’re feeling this way. We understand how frustrating it can be when a concern isn’t covered the way you expected — especially on a significant investment like a truck. After reviewing the repair order and speaking with our service team, the photos submitted for the seat concern were evaluated under manufacturer warranty guidelines. Based on the documentation, the condition was determined to be consistent with accidental damage rather than a manufacturing defect. For that reason, it would not qualify under the factory bumper-to-bumper warranty as defined by Ford Motor Company. We do offer optional protection products, including interior protection coverage such as Simoniz, which are specifically designed to cover incidents like this. Unfortunately, without that additional coverage in place, we are required to follow the manufacturer’s warranty standards. Regarding the front windows, they were inspected and measured within Ford’s published specifications. The moisture observed in the lights was also checked and found to be within Ford’s acceptable threshold for condensation. We do not have the authority to override manufacturer guidelines, but we are always happy to review any concerns again with you and ensure everything was explained clearly. Please feel free to reach out directly so we can discuss further. Our goal is always to be transparent and fair, and we appreciate the opportunity to clarify. Mike Pahlas Service Manager mpahlas@columbiaford.com

Columbia Ford Kia responded

Thanks for the five-star rating! Jake and our service team are glad to hear your Sorento received friendly, efficient care and that the waiting area and coffee hit the mark.