Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 8

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

4.7
277 Reviews
4.7

277 Reviews

Write a Review

Dealership Experience

6 yrs, 1 mo

Industry Experience

7 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

277 Reviews of Fernando Cruz

March 06, 2026

Dealership Rating
Employee Rating

Columbia Fird goes beyond and above to keep their customers happy and satisfied. Our family recommends Columbia Ford for your family More

by DARLENEOPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Columbia Ford Kia responded

It’s great to know our team goes the extra mile to keep your family happy with our service. Thank you for recommending us and trusting us with your Kia Sorento. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

Joe and his team do a great Job. the mechanic know what they are done. i think that they are well train. . More

by SCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube

Mar 08, 2026

Columbia Ford Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Columbia Ford Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 04, 2026

Dealership Rating
Employee Rating

Fernando was fantastic to work with. He went above and beyond to help. You are lucky to have an employee like Fernando. People like him are the reason customers will come back. More

by 4soups
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 04, 2026

Columbia Ford Kia responded

We’re thrilled Fernando exceeded your expectations during your Ford service. Your feedback about his dedication means a lot. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 02, 2026

Dealership Rating
Employee Rating

The associates with this dealership are very friendly, courteous and helpful. They ensure that your car buying or maintenance experience is superb. More

by weathernature
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Columbia Ford Kia responded

Thank you for recognizing our friendly and courteous team. We’re delighted they made your Kia Niro EV service experience superb and look forward to assisting you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 02, 2026

Dealership Rating
Employee Rating

Good service always text me and call good people I recommended always to the other people More

by vplandscaping76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Columbia Ford Kia responded

It’s great to hear that Fernando and the team kept you updated with texts and calls during your Ford E350 Super Duty service. We appreciate you recommending our service to others and look forward to assisting you again soon. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 01, 2026

Dealership Rating
Employee Rating

They never told me my car had been in an accident, and their service department awful. They didn’t fully service my car twice when I brought it in. More

by idaryan27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 28, 2026

Dealership Rating
Employee Rating

Everything was great. Go back again next time send friends and have a nice day. welcome to Columbia. See you tomorrow. More

by DONNELL1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pahlas, Adam Wanegar

Feb 28, 2026

Columbia Ford Kia responded

Thank you for sharing your experience. We’re glad your Ford F-250 service went smoothly and appreciate you recommending us to friends. We look forward to seeing you tomorrow! Mike Pahlas Service Manager mpahlas@columbiaford.com

February 28, 2026

Dealership Rating
Employee Rating

I just want to say thank you for the hard work excellent customer service . I was there for an oil service . More

by Camachito19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey

Feb 28, 2026

Columbia Ford Kia responded

We’re grateful you noticed the effort our service team put into your Kia Sportage Hybrid’s oil service. It’s great to hear you received excellent customer care and felt well looked after. If you need anything else, feel free to reach out to Bobby or Fernando. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 24, 2026

Dealership Rating
Employee Rating

Always pleasant. Staff is always pleasant and ready to assist. Before any unexpected work is done they explain/get permission. More

by TIFFANY.HAARMANN
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Feb 25, 2026

Columbia Ford Kia responded

It’s great to hear Fernando and our team provided pleasant assistance and clearly explained any needed work on your Ford F-150. Thank you for choosing us for your service. We look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

February 22, 2026

Dealership Rating
Employee Rating

They were awesome! They helped me out with my car and did a great job. Fernando was great with us and was very nice. Would definitely go back again! More

by mbenjamin0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2026

Columbia Ford Kia responded

Thank you for sharing your feedback. We’re delighted Fernando provided friendly and thorough care for your Ford Explorer. We look forward to welcoming you back. Mike Pahlas Service Manager mpahlas@columbiaford.com

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