Fernando Leon | Page 4

We are totally disappointed with our recent Prius purchase at Toyota of Lancaster, due to lack of after-sale service. A minor but concerning paint flaw—a pinhead-sized spot missing paint on a body pa purchase at Toyota of Lancaster, due to lack of after-sale service. A minor but concerning paint flaw—a pinhead-sized spot missing paint on a body panel, exposing the undercoat was documented by the dealer and was to be remedied. I accepted the car after being promised a vial of touch-up paint to seal the hole and prevent any moisture-induced paint damage down the road, especially given the freezing climate in our area. Initially, we were told by a manager that the paint wasn’t available. Later, another manager confirmed it was in stock but insisted we pick it up—despite the dealership being 190 miles away. I asked them to please mail it, and after much back-and-forth, they agreed. It's now 3 weeks after our purchase and a round of point-less phone calls, texts, and promises, yet the paint has not arrived. Apparently, when I last checked it hadn't been mailed. When we called again, they said they "don't mail parts." For the cost of an envelope and a couple stamps, they could have kept us as loyal customers. Instead, we feel compelled to share this experience in our review. Sale follow-up is important to us. We're loyal customers when and where we're treated right. We will be buying a 4-Runner by year's end. Penny-wise and pound foolish, Lancaster Toyota lost our business. If you want quality after-sale service after you've signed contacts and parted with your money, based on our experience you won't find that at Toyota of Lancaster. More

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Toyota of Lancaster was extremely helpful in finding the right vehicle for my family. My Toyota representative Fernando Leon was amazing and extremely patient with what my family wanted out of a new toyota right vehicle for my family. My Toyota representative Fernando Leon was amazing and extremely patient with what my family wanted out of a new toyota vehicle. Needles to say, I will continue coming back to Toyota of Lancaster since the service is above other competitors. More

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Great experience, good customer service. Happy to be part of the Toyota family. I am 100% satisfied. Happy to be part of the Toyota family. I am 100% satisfied. More

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Fernando was not only nice and professional, but he was very informative and talked us through everything, and answered all of my silly little questions. He made sure to take his time to go through everyth very informative and talked us through everything, and answered all of my silly little questions. He made sure to take his time to go through everything about the car and set up all of the media and apps before we headed home. I’ve never had such a wonderful experience buying a car before and I definitely recommend him. Overall, it was a very pleasant experience! My boyfriend will be looking for a truck in a few months, and we will definitely be going back to work with Fernando again. More

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My experience at Toyota of Lancaster was extremely satisfying. The service was great and I would recommend friends and family members to the dealership. satisfying. The service was great and I would recommend friends and family members to the dealership. More

by CARRAWAYKEVIN01 Verified Customer Verified Customer

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The help was great, they were very patient until they helped me get the deal we wanted. helped me get the deal we wanted. More

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Fernando was awesome. He knew just what I was looking for and found it quickly. I would recommend him and the dealership to anyone. He knew just what I was looking for and found it quickly. I would recommend him and the dealership to anyone. More

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They were very professional. And the sales representative. was very good and I love my Toyota Camry. And the sales representative. was very good and I love my Toyota Camry. More

by CHOOSE723 Verified Customer Verified Customer

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The manager was great but we are dissatisfied with the post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contactin post sale service of the sales people. Nobody seems to have answers for us, for two weeks we asked questions and have been ignored. Will be contacting the manager. More

by aeoushana Verified Customer Verified Customer

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I love my new truck! Reliable spacious, and perfect for all my adventures. Highly recommended!!! Reliable spacious, and perfect for all my adventures. Highly recommended!!! More

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